Employment Appeals Board

US Department of Labor Performance Measures
 
USDOL requires State Workforce Agencies to collect and report data that USDOL then uses to measure, compare, and allocate funds for UI program administration, according to how well or poorly the state performs the most critical UI Program activities, which USDOL terms “Core Measures.”  Data measuring Higher Authority Appeals bodies like EAB are reported in quarterly Benefits Timeliness and Quality (BTQ) Reports.
 
The Core Measure for Higher Authority Appeals is timeliness, which until 2005 was measured by the “time lapse” standard (sometimes referred to as “promptness” or “completion rate”), which is the days from filing to issuance of a higher authority decision. 
 
Since 2005, timeliness has been measured by the average age of pending single-claimant UI cases (sometimes referred to as “regular UI cases”), which is the sum of the ages, in days from filing, of all of the higher authority’s pending single-claimant UI cases, divided by the number of its single-claimant UI cases.  
 
All timeliness measures are based on universe data from automated records, instead of samples.
Oregon Annual Performance Progress Reports FY 2009
 
Annual Performance Progress Reports (APPRs) are required of state agencies to report progress toward their mission and goals.  On September 30 of each year, Oregon’s state agencies report their progress using Key Performance Measures (KPMs) based on data from the fiscal year ending June 30.  KPMs are an accountability tool.  They are intended to reflect outcomes – the highest level, most result-oriented indication of the agency’s affect on the citizens it serves. 
 
EAB’s KPM is Employment Department KPM #11, which is identical to USDOL’s “time-lapse” standard (see above).      

Employment Appeals Board

Oregon Employment Department
875 Union St. NE 
Salem, OR 97311

Hours of Operation

8:00 AM  - 5:00 PM

Contact

Phone: 503-378-2077
Fax: 503-378-2129

TTY: 7-1-1
Internet Relay: Sprint Relay Online