US Department of Labor Performance Measures
requires State Workforce Agencies to collect and report data that USDOL
then uses to measure, compare, and allocate funds for UI program
administration, according to how well or poorly the state performs the
most critical UI Program activities, which USDOL terms “Core Measures.”
Data measuring Higher Authority Appeals bodies like EAB are reported in
quarterly Benefits Timeliness and Quality (BTQ) Reports.
The Core Measure for Higher Authority Appeals is timeliness
which until 2005 was measured by the “time lapse” standard (sometimes
referred to as “promptness” or “completion rate”), which is the days
from filing to issuance of a higher authority decision.
2005, timeliness has been measured by the average age of pending
single-claimant UI cases (sometimes referred to as “regular UI cases”),
which is the sum of the ages, in days from filing, of all of the higher
authority’s pending single-claimant UI cases, divided by the number of
its single-claimant UI cases.
All timeliness measures are based on universe data from automated records, instead of samples.