Claimant Handbook

Using This Handbook

This handbook explains what you need to know while claiming Unemployment Insurance (UI) benefits. This handbook does not cover all laws and rules that affect unemployment benefits.

To protect your rights, it is important that you read and understand the information in this handbook.

You can find additional information, including laws and rules​ on this website.

Download the complete Claimant Handbook as a PDF:

Unemployment Insurance Call Centers:


Portland Area: (503) 292-2057

Salem Area: (503) 947-1500

Eastern/Central Oregon/Bend:

(541) 388-6207

TOLL FREE: (877) 345-3484


Weekly Claim Line Numbers:

Portland Area:

(503) 224-0405

Greater Salem Area:

(503) 375-7900

Eastern/Central Oregon/Bend:

(541) 388-4066

TOLL FREE: (800) 982-8920

TTY Relay Service 711​​​​​


PO Box 14135

Salem OR 97309-5068

Fax: (866) 345-1878​​