Claimant Handbook

Using This Handbook

This handbook explains what you need to know while claiming Unemployment Insurance (UI) benefits. This handbook does not cover all laws and rules that affect unemployment benefits.

To protect your rights, it is important that you read and understand the information in this handbook.

You can find additional information, including laws and rules​ on this website.

Download the complete Claimant Handbook as a PDF:

Unemployment Insurance Call Center

PO Box 14135
Salem, OR 97309-5068
Fax: (866) 345-1878

Metro / NW Oregon
Portland (503) 292-2057
Salem (503) 947-1500
Eastern / Central Oregon
Bend (541) 388-6207
If you live outside of Oregon, and
don’t commute to Oregon to work,
call the UI Center at:
(877) 345-3484

Weekly Claim Line Numbers

Bend, Madras, Prineville, Redmond:

Dallas, Salem local area:

Newberg, Portland, Woodburn:

All other locations:
(800) 982-8920
TTY Relay Service - 711