| Working for the Employment Department |
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| Welcome to OED |
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Welcome to the Oregon Employment Department's Office of Human Resources Web page.
The Employment Department's mission is to promote the employment of Oregonians, through developing a diversified, multi-skilled workforce, promoting quality child care, and providing support during periods of unemployment.
We are committed to our customers, the public, the organization, each other and ourselves because people's livelihoods depend upon our performance.
We actively pursue all opportunities to recruit talented, qualified personnel. Interested persons are encouraged to submit a PD100 for posted job opportunities. The PD100 can be located on the link listed at the top of this page and via the State of Oregon Jobs website at www.OregonJobs.org. Offering information on the Internet is part of an on-going effort to make our services accessible and easy to use. We hope you find this information useful and visit us often. We look forward to hearing from you.
You may contact us by email with your questions and/or job application to Employment.Application@state.or.us
We are looking for:
- Leadership skills that contribute to the creation of a high-performance/high-achievement organization;
- Communication skills that demonstrate a proven ability to be an effective agency representative and interact constructively with business partners, and internal and external customers;
- Analytical skills that demonstrate a proven ability to effectively interpret and implement program goals and objectives;
- Interpersonal skills that demonstrate a proven ability to build and work with a diverse work team;
- Conflict-resolution skills that demonstrate a collaborative or mutual-interest approach to problem solving;
- Leadership style that demonstrates a value for innovation and the ability to initiate and influence positive change;
- Skills that reflect a personal and professional commitment to continuous learning.
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| Working in a UI Call Center |
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Are you interested in working here? Here’s why that is a wise choice.
Unemployment Insurance Program
The Unemployment Insurance (UI) program has been an important part of the American economic and social fabric since 1935. It is a program that helps people, yet is not a needs based program. It is designed to serve those who are eligible for benefits they have earned (see more at http://workforcesecurity.doleta.gov/unemploy/).
The UI program is funded by employers who pay Unemployment Insurance taxes. It helps workers between jobs. It helps employers by keeping their trained workers in the community when work again becomes available. It helps the community by keeping money flowing so one business after another doesn’t close if workers had no income to spend.
Our Job
We are professionals who pay benefits to workers who are unemployed through no fault of their own. At the same time, we ensure integrity of the program through strict eligibility criteria.
UI Centers
We operate three UI Centers in Oregon. We have one in the Metro area, one in Eugene, and one in Bend. While divided amongst the centers, we are working toward a “one office” concept to ensure consistency for our customers and gain efficiencies. We have claimstakers that process claims filed by phone and the internet. We have adjudicators that investigate issues such as quits and discharges from work to determine if benefits can be paid. And we have support staff who help our team in a variety of roles.
Roles and Goals
We strive for customer service. Each individual deserves to be treated fairly and with respect. Laws and administrative rules can seem complicated to customers. We try to offer the clearest explanation so they will understand the outcome.
Everything is done in a teamwork atmosphere. We are all responsible for customers waiting. We find ways to help each other for the good of the team and the customers we assist.
We have federal quality standards. Those provide goals, but our drive is to offer quality because our customers deserve it.
Customers should not have to wait. Claim filing and eligibility determinations take time. We are not selling merchandise. It is serious business. But, we do our best to provide timely information, claim file processing, and adjudication of issues. We think our customers appreciate it.
How do our employees like it? Let’s ask.
What gives you the most pride in working here?
 Marna, Metro UI Center Adjudicator: “I am most proud of the fact that I am providing a service that has a positive impact on so many Oregonians, including employers, and workers that have lost their jobs through no fault of their own and their families.”
 Mira, Metro UI Center Adjudicator: “The feeling of justice being done. In adjudication we apply due process using federal and state laws and rules to issue administrative decisions that bring benefits to those who are eligible. I know it helps them in a stressful point of their lives.”
 Fernando, Metro UI Center Business Employment Specialist: “Me da orgullo trabajar aqui porque me siento feliz cuando puedo ayudar al publico durante tiempos deficiles. La vida ya es sufficienté complicada, especialmenté para las personas ‘que el Ingles no es su primer idioma."
“It gives me great pride when I can help the public during difficult times, to assist those with language barriers as well.”
Ruth, Bend UI Center Office Coordinator: “I love problem solving and being a part of the solution.”
Colleen, Metro UI Center Business Employment Specialist: “I have never worked in a place where the managers actually bake cookies for the rest of staff and bring them around to thank them for a job well done. I have been appreciated before in other positions, but I was really touched to have the supervisors give of themselves that way.”
What makes this a professional job?
 Sofia, Eugene UI Center Business Employment Specialist: “Clear guidelines and structure to perform my duties, with latitude to offer my personal touch with each claimant conversation. Management solicits feedback from employees and provides sufficient training and communication for me to understand and assist with changes in procedures and personnel.”
Marikay, Metro UI Center Adjudicator: “People treat each other with respect.”
Cecilia, Bend UI Center Adjudicator: “Dealing with businesses and informing them of their legal obligations in relation to unemployment insurance benefits.”
Why do you like working in the Unemployment Insurance program?
Sharona, Metro UI Center Business Employment Specialist: “The work is challenging, which makes every day different and exciting.”
 Vicki, Eugene UI Center Business Employment Specialist: “I like Unemployment because it is not a need based program, it is an eligibility program. Our customers who are being paid unemployment benefits have worked hard and deserve the money they are getting.”
Sue, Metro UI Center Claims Supervisor: “I like the feeling of accomplishment when I help someone. We deal with people who are at one of the lowest points of their lives. If I can make that a little bit easier I feel I have done a good job.”
Brenda, Metro UI Center Adjudication Supervisor: “It provides results that are absolutely critical to the customers’ needs.”
What is enjoyable about a UI Center?
Tina, Eugene UI Center Business Employment Specialist: “There is a sense of family atmosphere.”
 Albert, Metro UI Center Business Employment Specialist: “I enjoy talking to different kinds and backgrounds of people. I appreciate it when they tell me they feel comfortable and not nervous, knowing that I am human like them and not a machine.”
Nadine, Metro UI Center Adjudicator: “When it becomes a little crazy out here, I refocus and don’t let myself forget how fortunate I am to be working in such a wonderful place with such wonderful friends, co-workers and management team!”
How is customer service an important part of the job?
Noreen, Eugene UI Center Business Employment Specialist: “It is nice to know that someone taking your claim or working on your claim is understanding, knowledgeable, courteous and reliable. That to me is good customer service.”
Bend UI Center Business and Employment Specialist Group Response: “Customer service is vital to earning public trust to allow efficiency. Problem solving and processing claims are all dependent on quality customer service.”
In what way does teamwork contribute to your enjoyment of the job?
Gracie, Metro UI Center Business Employment Specialist: “All the supervisors are great in a crisis or need. Once three supervisors stayed late to jump start my car in the rain and dark. How wonderful!!!!”
How do you have fun at work?
 Tense, Metro UI Center Adjudicator: “Even though the job is a serious and professional one, there are often opportunities to have fun. We have a great service committee that sponsors wonderful events during the year. We also enjoy lots of food days and other celebrations with the appropriate festive decorations that make it fun to work here.”
 Ani, Metro UI Center Lead Worker in Claims: “I work with a wonderful team of people who are not just here to ‘collect a paycheck.’ These are quality people with real lives who still find time to reach out to others and make a difference. People laugh when I say this, but it is true, I love my job!”
Bend UI Center Business and Employment Specialist Group Response: “Potlucks, bingo, walking during breaks, break room gatherings, and carpooling.”
Why does the Employment Department deserve to be amongst the best 100 companies in Oregon?
Tense, Metro UI Center Adjudicator: “The employment department not only allows us to be our own person while following their guidelines, but it encourages creativity and initiative in presenting our ideas. It’s professional but relaxed working atmosphere makes for a very enjoyable job to come to each day.”
Marna, Metro UI Center Adjudicator: “Salaries are fair with an excellent benefit package.”
Mira, Metro UI Center Adjudicator: “Being a nursing mom made a world of difference coming back to an office with a great lactation room. We also have a nice "quiet room" where people can relax, read or take a quick power nap. We work in nice size cubicles in a very modern building that is well secured. We are equipped with nice computers and there are great personal accommodations to individual needs like the right size of chair, the monitor, ergonomic installation of the furniture and more.”
Join Us.
Complete an application. Be a part of our team. You will be glad you did.
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| State Job Application (PD 100) |
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To be considered for a specific job opening, a PD100 must be submitted for that particular job. Here are some tips for completing your application.
Download Application: To download the State of Oregon Job application in Microsoft Word 6.0, WordPerfect 6.0, or PDF format, please click the following link:
State of Oregon Job Application (PD 100)
You may mail, fax or e-mail your application and application materials to:
Office of Human Resources
875 Union St. NE, Room 102
Salem, OR 97311
FAX: (503) 947-1318
EMAIL: Employment.Application@state.or.us
Current vacancies for positions with the Employment Department are included in the State Government Jobs listing. The State of Oregon Jobs page includes all current vacancies with the State.
If you have any difficulties reaching the State of Oregon Jobs page, or you have questions about state jobs, or the PD100, please contact hrsd.information@state.or.us
WorkSource Oregon Employment Department is an equal opportunity program and does not discriminate in employment or the provision of public services on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief. The following services are provided to individuals with disabilities free of cost, upon request: Auxiliary aids or services, alternate formats such as Braille, large print, audio CD or tape, oral presentation, and electronic format, and language assistance for individuals with limited English proficiency. To request these services contact: Employment.Application@state.or.us
WorkSource Oregon El Departamento de Empleo es un programa que respeta la igualdad de oportunidades y provee empleo y servicios al público sin discriminar en base a raza, color, religión, sexo, nacionalidad, estado de ciudadanía, edad, discapacidad, filiación o creencia política. Los siguientes servicios están a disposición de personas con discapacidades a pedido, sin costo: Servicios o ayudas auxiliares, formatos alternos como el Braile, texto de tamaño grande, grabaciones auditivas en cinta o disco compacto, presentación oral, y formato electrónico, y asistencia de idiomas para las personas con conocimiento limitado del inglés. Para solicitar dichos servicios contáctese con: Employment.Application@state.or.us.
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