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Contact with the Committee can be made by mail or email to:  

 The Office of the Long-Term Care Ombudsman
3855 Wolverine NE, Suite 6, Salem, OR  97305

The program is monitored by the Residential Facilities Advisory Committee and are appointed by the Governor, legislative leadership, and senior organizations (per ORS 441.137).  

Their role per ORS 441.142 is to:

1.  Monitor the Long-Term Care Ombudsman Program

2.  Advise the Governor and the Legislative Assembly on the Long-Term Care Ombudsman Program.

3.  Nominate, after interviews and according to prescribed criteria,
three persons to fill the office of Long-Term Care Ombudsman.
​​​​Residential Facilities Advisory Committee as of November 2016
Michele Edwards, Chair
Eastern Oregon

Michele became an ombudsman five years ago after returning to the northwest and settling in Baker County. After a 42 year career in the broad field of mental health working nationally, internationally, developing and directing various community programs, and working with disaster situations has led Michelle to seek opportunities for volunteerism that would make use of past experiences and provide opportunities for new ones.  "With one family member in memory care and another in assisted living, being part of LTCO as a Certified Ombudsman and member of the Advisory Committee is very personal."  Currently, Michele teaches in a graduate program for the University of Missouri, and serves as a federal reviewer for various national programs.
Senate President Appointment June 1, 2015
Term Ends May 31, 2019​

Betsy Welch
Vice Chair
Greater Portland Area

Having grown up all over the world and educated in the Midwest, Judge Welch has had a long-standing legal career in Portland.  Starting as a Deputy Multnomah County District Attorney in the late Sixties to an appointment as Chief Judge of Juvenile and Family Court and Probate from 1994 until her retirement in 2006, she brings practical knowledge and experience from a judge's perspective to the Committee.  Since retiring, Judge Welch has continued public service in many areas including Chair of the Legislative Task Force on Public Guardianship whose work resulted in establishing a state-wide Public Guardian program under the Office of the Long-Term Care Ombudsman.  She serves​ as a Commissioner on the Public Defense Services Committee as well as the Board of Directors of Kinship House in Portland, which provides outpatient mental health services to children and their families.

Governor's Appointment with Guardianship, Conservatorship or Fiduciary Services Expertise July 1, 2014
Term Ends June 30, 2018​
JW Terry
Central Oregon

JW was born and raised in Ashtabula, Ohio.  He joined the US Navy in 1963 and served for over 30 years.  After retiring from the Navy, he was on the Maricopa County Sheriff's Department, was Office Manager for the Maricopa County Home Health Care Department, and attended Lampson Jr. College. In 2000 he started teaching as an instructor for the Navy's NROTC program in LaVerne, CA and came to Bend as an instructor at Mount View High School in 2001.  He is currently the State and Bend Chapter President of the Band of Brother's, Past Commander of Post 4 American Legion, Lifetime member of Vietnam Veteran's of America Chapter 820.  He enjoys family time, golf, and his 3 grandchildren and 3 great grandsons.

House Minority Leader Appointment, 
Term Ends June 30, 2020
Bill Bard
Greater Portland Area​​

came to Oregon twelve years ago with his family to care for his mother.  After her passing, he found the Ombudsman program to be a great place for him to use his advocacy, investigative and professional skills to volunteer with an agency where he knew he could make a real impact on someone's life.  "Helping people has been so rewarding for me.  I encourage others to volunteer and know that they can make significant contributions to the community by being an Ombudsman."  After 20+ years as a database systems developer and consultant, he shares his expertise with the LTCO serving as Technology Committee Volunteer Chair.  Besides his work as an Ombudsman, Bill has been a hospice volunteer for many years. He was recently selected to serve on the National Consumer Voice Leadership Council for Quality Long-Term Care.

Governor's Appointment & Senior Organization Recommendation, Appointed July 1, 2010
Term Ends June 30, 2018​
Kelly Breshears
Willamette Valley


Kelly Breshears has been Oregon Department of Veterans Affairs (ODVA) for 13 years.  She is currently the Conservatorship Manager and has served in that role for 6 years.  She served on the Board of Directors for the Guardian/Conservatorship Association of Oregon for three years.  Prior to her current position, she worked as a Veterans Service Officer for ODVA and was a small business owner before her employment with the State of Oregon.


Governor's Appointee with Guardianship, Conservatorship or Fiduciary Services Expertise September 19, 2014
Term Ends June 30, 2018

Jan Friedman
​Portland Metro Area

Jan E. Friedman, an attorney for 26+ years, is with Disability Rights Oregon.  She has also worked with clients with disabilities to enhance opportunity, access and choice.  She grew up in Madison, Wisconsin and attended Oberlin College and Northeastern University.  Ms. Friedman serves on the Portland Police Bureau's Behavioral Health Unit Advisory Commitee; the State's Durable Medical Equipment Prosthetics and Orthotics Work Group; the Oregon State Bar Elder Law Executive Committee and numerous work groups focused on improving the lives of people with disabilities.

Governor's Appointee
November 20, 2015
Term Ends June 30, 2018

Tom Giles
​Willamette Valley

Retired from the Petroleum industry in Alaska, Tom has many years of experience advocating for people with Intelluctual and/or Developmental Disabilities (I/DD) in rural Oregon.  As the parent of a child with an intellectual disability, Tom has seen the challenges faced by this community first hand.  Tom has observed that people experiencing I/DD are underserved, mis-labeled and over regulated.  "Social opportunities and inclusion are two unappreicated needs in the lives of people that experience I/DD.  With advocacy, we can improve system response to those needs," Tom explains.  With employment and supported living on the rise for these groups, Tom intends to focus on developing the Ombudsman role in residential facilities for people with I/DD and mental illness.

​Governor's Appointment April 1, 2015
Term Ends March 31, 2019

Claudia Kyle
 Willamette Valley

Ms. Kyle, who has lived most of her life in Oregon, spent thirty years in the construction industry as an IBEW member reaching the position of field supervisor supervising sixty to eighty people.  Ms. Kyle was in management as a project engineer and project manager during the last ten years of her career.  In her recent run for election to the Oregon House of Representatives, the primary issues were the economy and jobs and public education, but she believes that issues related to seniors and people with disabilities should receive more attention.  Ms. Kyle's mother was the resident of LTC facility hear the end of her life.  Shortly after joining the Committee, Ms. Kyle successfully completed training and is now a Certified Ombudsman.
House Speaker's Appointment December 27, 2010
Term Ends June 30, 2017