About the Staff and Program of the Long-Term Care Ombudsman Program in Oregon
The Office of the Long-Term Care Ombudsman is a free service available to residents, families, facility staff, and the general public. Ombudsmen respond to a wide variety of resident concerns, including problems with resident care, medications, billing, lost property, meal quality, evictions, guardianships, dignity and respect, and care plans. The program serves residents in nursing facilities, residential care facilities, assisted living facilities and adult foster care homes.
Complaints are investigated and resolved by staff and a cadre of trained and certified volunteer ombudsmen assigned to facilities throughout the state. Beyond complaint investigation and resolution, ombudsmen strive to be the eyes and ears of residents and to advocate for improvements in their quality of life and quality of care.
The program also provides hundreds of free consultations each year to individuals struggling with the complexities of the long-term care system.
|Oregon's citizens living in nursing facilities, residential care facilities, assisted living facilities and adult foster care homes deserve quality care. They should enjoy freedom from abuse and neglect and the freedom to make choices about their care.|
|The mission of the Office of the Long-Term Care Ombudsman is to enhance the quality of life, improve the level of care, protect the individual's rights and promote the dignity of each Oregon citizen residing in a long-term care facility. |
|The Office of the Long-Term Care Ombudsman is an independent state agency that serves long-term care facility residents through complaint investigation, resolution and advocacy for improvement in resident care. |
Program staff work with a statewide network of over 200 volunteers who work in their own communities in a variety of roles. View a map of the Deputy Districts here.
Meet the Oregon Long-Term Care Ombudsman,
Mary Jaeger is currently serving her second 4-year term as Oregon's LTC
Ombudsman. She was first appointed in 2009 by Governor
Kulongoski, and confirmed by the Oregon Senate. Mary was re-appointed and re-confirmed in 2013 by Governor Kitzhaber. The
Oregon Office of the LTC Ombudsman is an independent agency
advocating for the 43,000 residents of licensed LTC facilities. In July of 2014, the agency began the implementation of SB 1553 and SB 626 to create both a Statewide Public Guardian program, and, expand traditional Ombudsman advocacy into licensed facilities for the Developmentally Disabled and Mental Health populations within the state.
Mary is a Portland native and a first-generation American of German heritage. She is
the fourth of five children born to immigrant parents who came to the US in the 1950's.
Mary was raised around a host of spunky elderly aunts and uncles who first ignited her
interest in the elderly and long-term care issues. When Mary was ten years old, her
Mother suffered a debilitating stroke creating the need for around-the-clock care by the
extended family members for 12 years. She spent a short time in a nursing home before
her death, which further inspired Mary to focus her career goals on long-term care,
caregiving and aging policy.
Mary Jaeger is a graduate of Willamette University in Salem, Oregon and holds Masters
Degrees in Gerontology and Public Administration from the University of Southern
California in Los Angeles and Washington, DC. A pianist by training, Mary partially funded her college and graduate
education through piano and academic scholarships. While attending grad school in Los
Angeles, Mary lived for free in a Board and Care facility in exchange for serving as the
receptionist, activities director, and occasional driver for the residents. Throughout her career she has
served on numerous non-profit boards and commissions focused on the elderly and children's causes.
Highlights of Mary's professional background include 15 years of non-profit long term
care management at the local and national levels for the Sisters of Mercy and the
Sisters of St. Francis, followed by two years in geriatric institutional pharmacy. Prior to
her state service, Mary spent 10 years working on behalf of abused and neglected children, while leading CASA for Children in Portland. While working at CASA, she and her husband, Jerry, also served as advocates for 14 children on 7 different cases before the court. Mary Jaeger has been honored with
special awards in recognition of her community service by
St. Mary's Academy, City of Beaverton, Willamette University and most recently by
CASA for Children of Portland.
In her spare time she and her husband enjoy traveling, searching for American pottery from the 1930's and remodeling their 1920's bungalow in NE Portland.
Download a printable copy of Mary Jaeger's bio here.
Deputy State Ombudsman - District 1 (Multnomah County)
David has a Bachelor’s degree in Psychology and a Technical Writing Minor from Portland State University, and a JD from Lewis and Clark Law School, where his coursework emphasized social justice issues. Before and during college he worked as a certified nurse’s aid, an activities assistant and community mental health worker. After law school, David has worked as an assisted living administrator and for a gerotechnology firm that developed smart home technologies and web-based records systems for assisted livings. Most recently he was the Program Supervisor and Case Manager at the Marie Smith Adult Day Center in North Portland. David enjoys spending time with his family, friends and dog, Piccolo. He also keeps a garden and an eclectic music collection.
Melissa Bosworth, Deputy State Ombudsman - District 2 (Washington, Yamhill, Columbia, Clatsop & Tillamook Counties)
Melissa has a Master of Public Administration/Health Administration and Graduate Certificate in Gerontology from Portland State University. Prior work experience includes Program manager for the Oregon Geriatric Education Center at OHSU and managing the Model for Community Care program for Providence Health and Services. Melissa enjoys reading, research, and work with community partners and volunteers. In her free time she enjoys walking, trying out new recipies and browsing in second hand stores.
Debbie Boures, Deputy State Ombudsman - District 4 (Lane, Linn, Benton, Lincoln & Polk Counties)
Debbie has a Bachelor's degree in Psychology from the University of Washington. For the last 20 years Debbie has worked for Lane Council of Governments, most recently as the Licensor of Adult Foster Homes in Lane County. Prior to that she worked as a Transition and Diversion Case Manager, assisting consumers leaving nursing homes for community based care settings. She has been a strong advocate for client choice. Debbie and her husband have two children in college, two dogs, and two cats. In her spare time she putters around at creating soup recipies, makes jewelry, reads, and enjoys spending time with family and friends.
Ann Fade, Deputy State Ombudsman - Deputy on Duty
Ann is the Manager of Agency
Training. She has a BA in history from the University of Oregon, a BS in
nursing from the University of Rochester and a JD from the Yale Law School. Ann
has worked as an oncology nurse at Mount Sinai Medical Center in New York City,
as an associate at the law firm of Fierman, Hayes & Handler and as the
associate director of Programs at Choice in Dying, a nonprofit organization
that invented the first living will. When not at work, Ann keeps busy wrangling
her three dogs and sleeping on the sofa.
Ana Potter, Deputy State Ombudsman - District 3 (Marion & Clackamas Counties)
Ana has her undergraduate degree in
Communications, with a Philosophy minor.
She took a few years off, and then decided to go back to school to be a
lawyer. She attended law school at Lewis
& Clark College and became licensed to practice in April 2001. As an attorney, Ms. Potter’s practice
consisted mainly of family law and criminal defense; she received an award for
excellence from the U.S. Military for her representation of a client in a
custody case. In June 2008, she decided
to advocate for people in a different arena by becoming a Deputy Long-Term Care
Ombudsman. Ana enjoys boating, being a
mother, and reading in her spare time.
Todd Steele, Deputy State Ombudsman - District 6 (Deschutes, Jefferson, Crook, Hood River, Wasco, Sherman, Gilliam, Wheeler, Grant, Morrow, Umatilla, Wallowa, Union, Baker, Harney & Malheur Counties)
Todd was born and raised in Tillamook, Oregon and recently moved back to Oregon after 15 years in Alaska. He possesses a Masters in Public Administration Degree from University of Alaska as well as a Bachelor's Degree in Business Administration (Marketing) from Portland State University. Todd has broad experience in the public, nonprofit, and for profit sectors. He served as Assistant State Long-Term Care Ombudsman for Alaska. Todd spent the last decade working in mental health programs focusing on peer-run, peer to peer support services. He served as Excecutive Directorotr for Medical Pathfinders, a nonprofit serving people fighting terminal illness. Todd is excited to be back in Bend, a place he missed sorely while in the great white north. When not working, he enjoys hiking, biking, hunting, climbing, music, and spending time with family and friends.
Molly Twarog, Deputy State Ombudsman - District 5 (Josephine, Jackson, Klamath, Douglas, Coos & Curry Counties)
Molly has a BA in History from
Willamette University and an MS in Education from Western Oregon
University. She was the Associate State
Ombudsman in New Mexico for nine years before becoming a Deputy Ombudsman for Oregon. Prior to her Ombudsman work, she was a high
school history teacher and a District Executive Director for the American
Tracy previously worked at SAIF
Corporation, Regence Blue Cross BlueShield and Country Financial. Born and raised in the Willamette Valley,
Tracy is married and has a daughter and a son.
Whenever possible, she loves to read, shop, and study architecture.
Gretchen has a degree in Community
and Human Services from Empire State College and is a Certified Volunteer Administrator with over twenty years experience in managing volunteer programs.
She has had past work experience as a corporate manager, small business owner,
in government agencies and non-profit management. She is active on the local, state and
national level in volunteer management, presented at several national
conferences, and is a certified trainer for Oregon Volunteers! and is a
committee member of the Oregon Commission for Voluntary Action and
Service. Gretchen is married with four
adult children in all stages of life.
She enjoys camping, crafts, and all that Oregon has to offer.
Mary Ann has a long history with
long-term care. In the 1970’s she
volunteered in Multnomah County as a friendly visitor and joined the Long-Term
Care Ombudsman Program in 1995 in a volunteer capacity. In her spare time, Mary Ann flies her Cessna
170B and hangs out at the airport every moment she can.
Amra Marche, Receptionist
The program is monitored by the Residential Facilities Advisory Committee who are appointed by the Governor, legislative
leadership, and senior organizations (per ORS 441.137).
The Residential Facilities Advisory Committee Member contact information, photos, bios, and their statewide representations can be found here: