| ANNUAL PERFORMANCE REPORT |
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2003-2005 Performance Measures
Links to Oregon Benchmarks, Data Summary as of January 2004 , Data Sources, Performance Measure Review. (pdf)
Performance Accomplishments:
1. Percentage of all completed dietitian license applications processed within two weeks (goal of 100): 71
2. Percentage of complaints determined to be unfounded or resulting in final order within nine months (goal of 100): -- (no complaints)
3. Percentage of licensees rating agency service as at least "good" (goal of 50): 77
Agency Influence on Benchmarks:
1. Seventy-one percent seems to be the highest attainable by a 0.3-FTE staff. The biennial license renewal is a tide of data processing that might bring a temporary staff enlargement in 2005.
2. No experience within the reporting period.
3. The attained percentage suggests that the agency’s substantial influence and energy are proportionately rewarded.
Annual Performance Progress Report
Part I, Managing for Results
Agency: Board of Examiners of Licensed Dietitians
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Contact: Douglas Van Fleet
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Phone: (503) 731-4085
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Alternate:
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Phone:
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The following questions shed light on how well performance measures and performance data are leveraged within your agency for process improvement and results-based management.
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1. How were staff and stakeholders involved in the development of the agency’s performance measures?
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Staff led. Oregon-Progress-Board staff counseled. Dietitian board concurred.
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2. How are performance measures used for management of the agency?
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"Low" scores will be evidence for temporary staff enlargement.
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3. What training has staff had in the use performance measurement?
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Staff has attended a Progress-Board staff presentation of the concept of performance measurement, has been led through improving iterations of performance goals and has received help in producing this report.
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4. How does the agency communicate performance results and for what purpose? (Please include your agency’s URL for Performance Measures and this Annual Report)
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The agency communicates performance results to its board-- and to the public-- for purposes of demonstrating success or lack thereof in fulfilling the people’s expectations. Web address: www.bld.state.or.us.
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5. What important changes have occurred in the past year?
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It has been amazing to see how much time is required to renew 338 licenses.
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