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Oregon Board of Massage Therapists
Compliance
Complaint Process
The Oregon Board of Massage Therapists regulates massage therapists and the individuals who engage in the acts defined in ORS 687.011(5). 
 
The definition of massage is the use of pressure, friction, stroking, tapping or kneading, vibration or stretching by manual or mechanical means or gymnastics, with or without appliances such as vibrators, infrared heat, sun lamps and external baths and with or without lubricants such as salts, powders, liquids or creams for the purpose of but not limited to, maintaining good health and establishing and maintaining good physical condition.
 
The actions that may be taken are administrative in nature and can include reprimand, civil penalties, ethics protocol, administrative costs, probation, suspension or revocation of license.
 
The Board cannot represent you in civil matters to recover fees paid or seek remedies for injury.  You may wish to consult a private attorney regarding these matters. 
 
ORS 676.175 (3) (c) provides confidentiality to any person who makes a complaint to a Health Regulatory Agency.
 
 
Issues that are most likely not within the authority of the Oregon Board of Massage Therapists:
 
  • General fee disputes (i.e. broken, missed or late appointments)
  • General personality conflicts
  • LMT’s refusal to see client (right to refuse service)
  • Employer/Employee disputes (break times, salary disputes, etc)
 
 
How to file a complaint:
  • Complete the Online complaint form at the bottom of this web page, or Print and complete a complaint form. For your convenience you may attach additional paperwork as needed.
  • Submit/Use a separate complaint form for each individual that you are filing a complaint against.
  • Be as specific as possible.  Include information on relevant dates and times of services. Provide copies of any documents such as medical records, checks, credit card receipts, advertisements, business cards and any correspondence with the practitioner.
  • Provide the names and contact information to any witnesses to your complaint.  Attach additional paperwork as needed.
  • The Board may investigate an anonymous complaint; however, this may seriously hinder the investigative or disciplinary process.
 
 
Complaint Process:                                           
  • Upon receipt of your complaint, the Board will provide acknowledgement in writing.
  • A preliminary review of the complaint will be conducted to determine if there has been a possible violation of the Rules or Laws governing massage.
  • If the allegations contained in your complaint are determined to be possible violations of applicable Rules or Laws, a case will be opened and an investigation will commence. 
  • You may be contacted by an agency investigator for further details and information.
  • Once the investigation is complete, the investigator provides a report to the Board.
  • The Board reviews the complaint, investigation and substantiating documentation and makes a determination on the case.
  • If violations are found, the Board will take the appropriate action, which typically results in a notice of proposed action.
 
 
For additional information regarding the complaint, investigative or disciplinary process, contact the Oregon Board of Massage Therapists at 503-365-8657.
 

 
 
NOTE: It is the duty of every licensee to report any knowledge of a violation of the rules or statues governing massage.  Every licensee must cooperate with the Board by furnishing such information or assist the Board in order that appropriate investigative and corrective or disciplinary action may be taken.
Submit a Complaint
COMPLAINANT Information
(consumer, client or authorized representative)
Complainant Name (required)
 Contact Number (required)
Complainant Street Address
City/Town
 State
 Zip Code
Complainant E-mail Address
RESPONDENT Information
(LMT, unlicensed practitioner or facility)
Respondent Name (required)
 License Number (*if known)
Respondent Street Address (if known)
 Contact Number
City/Town
 State
 Zip Code
Respondent E-mail Address (if known)


Describe the incident/complaint and provide full details that include facts, date(s), location(s), witnesses, etc. Please provide as much information as you can. This will expedite the investigative process.

Please reference any documentation that you have that will support your complaint including, but not limited to: copies of medical records, correspondence, contracts, checks, credit card receipts, advertisements, business cards or other supporting documentation.

By entering my full name and the date box below, I hereby certify that the infromation contained herein is a true and accurate representation of the facts as I know them to be. I further certify that the subject matter of this complaint is not stale, nor brought for the purpose of bringing about embarrassment or discredit. I understand I may be required to provide the Board with evidence to substantiate the charges filed by me.

Full Name (required)
 Date (required)

Page updated: January 20, 2011