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Thank you for submitting your complaint.
Complaint Process:
- Upon receipt of your complaint, the Board will provide acknowledgement in writing.
- A preliminary review of the complaint will be conducted to determine if there has been a possible violation of the Rules or Laws governing massage.
- If the allegations contained in your complaint are determined to be possible violations of applicable Rules or Laws, a case will be opened and an investigation will commence.
- You may be contacted by an agency investigator for further details and information.
- Once the investigation is complete, the investigator provides a report to the Board.
- The Board reviews the complaint, investigation and substantiating documentation and makes a determination on the case.
- If violations are found, the Board will take the appropriate action, which typically results in a notice of proposed action.
For additional information regarding the complaint, investigative or disciplinary process, contact the Oregon Board of Massage Therapists at 503-365-8657.
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