IF     No violation of statute or rule found then:
              3. A letter of closure is sent to the complainant
              4. The file is closed

IF    Possible violation of statute or rule found then:
              3. The board requests a response from the practitioner. The board may
                  also review patient chart notes and files 
              4. The board reviews the complaint with the practitioner’s response, and
                   patient records
              5. The board determines if there is enough substantiating information to
                   continue the investigation and discipline   
          
          AND    Complaint is found to be unsubstantiated:
                        6. If the complaint is found to be unsubstantiated, a letter of closure
                             is sent to the complainant and the practitioner.

                        7. The file is closed.          

AND    Complaint is substantiated:
              6. Further investigation may be done to determine the severity
                  of the violations
              7. Based on the results of the investigation, the board will take
                  disciplinary action
              8. Notice is issued to practitioner

AND    The practitioner agrees with Notice then:
               9. A Final Order is issued
 
OR       The practitioner contests the Notice then:
                9. A Hearing is requested with the Office of
                    Administrative Hearings (OAH)
              10. An Administrative Law Judge conducts the
                   hearing
              11. A Proposed Order is issued from Central
                   Hearings Panel
              12. The board reviews that order
              13. A Final Order is issued