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| Post Code: D720 |
| Announcement Number: LEFW9102 |
| Classification Number: C1483 |
| Open: 11/6/2009 |
| Close: 11/30/2009 |
| Location: Salem |
| Availability: Full Time |
INFORMATION SYSTEMS SPECIALIST 3 |
(Microcomputer/Network Specialist, Tier 1)
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$3,259 - $4,493 MONTHLY
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GENERAL INFORMATION
- This position is with Information Systems Division (ISD) of the Oregon Department of Fish and Wildlife and is located in Salem.
- This recruitment will be used to establish a list of qualified people. The list will be used to fill the current vacancy only.
- The employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all provisions of the collective bargaining agreement.
- If called for an interview, applicants will be asked to sign a reference authorization and release form at the time of interview.
TO QUALIFY
Your resume will be reviewed to verify that you meet the qualifications stated in this section. To receive credit, you must clearly describe how you have:
- A Bachelor’s degree with an emphasis in computer science; OR
- An Associate degree in computer science or college-level coursework that included 30 quarter (20 semester) computer science credits and one year of professional consultative, technical, or administrative experience which includes designing, constructing, and analyzing information systems. Experience must have included installing, repairing, upgrading, troubleshooting and supporting Personal Computers (PCs) and laptops in a network environment; OR
- Three years of professional information systems experience as described above.
Note: All applicants must submit a photocopy of all college transcripts required to qualify along with their application in order to receive credit for college degrees or coursework. Credits must be from an accredited college or university. Transcripts must include coursework and indicate that a degree was conferred. Online transcripts are acceptable.
Your resume must indicate the total time worked for each job listed by including the month/year. If a job was not full-time, you must state the hours worked per week. Your resume must clearly describe your job duties and your level of responsibility. Your resume and/or cover letter must clearly describe how the job duties fully meet the qualifications listed.
Preference may be given to applicants with professional experience supporting computers in a helpdesk environment; excellent customer service skills, troubleshooting ability, enterprise desktop optimization and tuning, disk imaging and/or MCSE certification.
IF YOU QUALIFY
There is no test for this job. If you meet the “To Qualify” requirements on this announcement, your name will be placed on the list with a code of QLF (qualified).
Applicants with Veteran’s Preference Points who submit the required documents will be considered in accordance with applicable statutes.
DUTIES AND RESPONSIBILITIES
The Microcomputer/Network Specialist will provide technical support, diagnostic help and operating instruction for users of microcomputers and data communications networked hardware and systems software. S/he will directly assist the department’s technical services supervisor to analyze, design, and implement most facets of the department’s data communications systems hardware and networking systems software. The major roles and responsibilities of this position are to:
- Install, upgrade and maintain department workstations with XP and/or Windows 07 operating systems, Office 2003 and/or 2007 and other software as needed.
- Perform software and hardware troubleshooting on department computers.
- Install, update and maintain Bridge software used by the department to access the Unisys mainframe.
- Execute programs that run on Unisys system for controlled hunts, file transfers, draw file processing for hunter licensing and printing reports from Unisys.
- Perform hardware and communications software upgrades including memory, video cards, hard drives, printer drivers, and communications devices.
- Configure workstations for wireless as requested for select areas with wireless access points.
- Provide exemplary service to customers using follow-up procedures and eliciting feedback from users to improve customer service.
- Troubleshoot workstation client, printing, Office 2003 and 2007, and email problems and record issues and solutions in Footprints help desk software.
- Use remote access technologies, diagnose, research and resolve off-site workstation issues and record the issues and resolution in Footprints help desk software.
- Communicate and arrange time with users for upgrades and machine maintenance for local offices and remote locations.
- Research issues on TechNet, Google, Help Desk tickets, vendors, and whatever means possible to provide fast and accurate resolution to user issues.
- Configure network and Unisys printers.
- Perform price quotes of workstations, ancillary hardware and peripherals for users and ISD staff.
- Assist with the procurement process for processing orders.
- Handle decommissioning of equipment for removal from company tax rolls.
- Assist information security officer with the development of security procedures for the department.
- Monitor log and other network information for security violations and log help desk tickets, and report them to security officer and management.
WORKING CONDITIONS
- Work is conducted primarily in an office environment involving a high degree of independence.
- Performs a high volume of detailed, technical work in a variety of working environments.
- Requires extensive statewide travel when conducting sites visits, at time over isolated and weathered roads, including overnight stays.
- Required to lift and transport computer hardware, software and data communications peripherals, such as servers, switches, routers, terminals, micros, printers, modems, and cabling on a regular basis.
- May be required to work overtime or odd hours to meet workload demands. Must be able to coordinate activities with department users and systems professionals having varying work shift hours.
- This position requires a flexible work schedule that varies in the number of hours worked on a daily basis, but not necessarily each day, or a work schedule in which the starting and stopping times vary on a daily basis, but not necessarily each day.
- This position has been designated as sensitive in that the incumbent in this position provides information technology services and has control over, or access to information technology systems that would allow the person in the position to harm the information technology systems or the information contained in the systems. The successful candidate will be subject to an initial criminal history background check with fingerprinting and will be subject to annual criminal history checks thereafter.
NOTE: You must have a valid driver license and an acceptable driving record.
The Oregon Department of Fish and Wildlife will check driving records for in-state finalists. Out-of-state finalists will be required to present a current driving record for review.
NOTE: Within three-days of hire, applicants will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODFW is not able to support VISA sponsorships.
BENEFITS
- Attractive cafeteria-style benefits package including:
- A variety of medical and dental plans covering employees, dependents and domestic partners from which to choose.
- Employer paid $5,000 basic life insurance; additional coverage available.
- Optional long- and short-term disability plans and Accidental death and dismemberment plans.
- Optional long-term care insurance.
- Option to enroll in the flexible spending account for dependent day care.
- Option to enroll in the health care flexible spending account.
- Retirement benefits:
- Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
- Option to participate in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
- Paid Leaves:
- Vacation Leave earned at the rate of 8 hours per month with accrual rate increases at 5-year increments.
- 24 hours of personal leave earned each fiscal year.
- Sick leave earned at the rate of 8 hours per month with no maximum accumulation.
- Nine paid holidays a year.
- Access to the Employee Assistance Program (EAP) that offers confidential counseling for you and/or your dependents.
HOW TO APPLY
You must submit:
- The Applicant Information Form, including your signature.
- A resume that clearly describes how you meet the qualifications for this position.
- A cover letter (typed) addressing how you meet the requirements in the “To Qualify” section and your experience as described in the preference statement.
- A photocopy of all college transcripts in order to receive credit for college degrees or coursework. Credits must be from an accredited college or university. Transcripts must include coursework and indicate that a degree was conferred. Online transcripts are acceptable.
- For Veterans: A DD Form 214 (or DD Form 215), Certificate of Release or Discharge from Active Duty if you intend to claim Veteran’s Preference Points or for additional information, please visit: www.oregonjobs.org/das/stjobs/vetpoints.shtml.
Individuals interested in this opportunity should mail or fax application materials to:
Oregon Department of Fish and Wildlife
Human Resources Division
3406 Cherry Avenue NE
Salem, OR 97303
Phone: (503) 947-6051
Fax: (503) 947-6050
APPLICATION MATERIALS MUST BE RECEIVED BY 5:00 P.M. ON MONDAY, NOVEMBER 30, 2009.
If necessary, you may fax to (503) 947-6050. However, if you wait until the close date to fax your materials, your fax may not make it through by 5:00 p.m. due to the large volume of materials being faxed on the close date. When at all possible, mail your materials early. Due to the volume of applications received, we are unable to verify receipt of application materials.
The Oregon Department of Fish and Wildlife is not responsible for material that is illegible or incomplete as a result of transmitting by fax or which may be lost or delayed through the mail.
Notice of results will be sent by mail. Although agencies are not required to delay their selection process, you may request a review of the test results. Your request must be received within 10 days from the date of the notice. Additional information cannot be accepted once the announcement has closed. However, if the recruitment is still open, you may submit new application materials that must be received in our office by the close date.
Please visit ODFW’s web site at www.dfw.state.or.us
SELECTION PROCESS
INTERVIEWS will be scheduled for those applicants who appear to be best qualified, based upon an evaluation of their experience, training, and the relevance to this position.
REASONABLE ACCOMMODATIONS FOR INTERVIEWS WILL BE PROVIDED UPON REQUEST TO INDIVIDUALS WITH DISABILITIES.
***AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER**
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