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About Us
We serve our clients with accurate, knowledgeable and timely response.   
Core Values
  • Competence
  • Responsiveness
  • Fairness
  • Trustworthiness
  • Timeliness
  • Reliability
Mission Statement
The Citizens’ Representative Office provides a first point of contact for clients of the Oregon Department of Transportation seeking information, services or problem solving.
Annual Performance Measures

With hundreds of offices and thousands of employees, the Oregon Department of Transportation presents a challenge to people with questions, concerns or complaints about department operations. The Citizens’ Representative Office is a central point of contact for these citizens.
The Citizens’ Representative Office is staffed by experienced employees who can either answer questions on-the-spot or can tap into a broad range of contacts within ODOT to answer more technical questions. When more-complicated issues require research and response by units within the agency, the Citizens Representative Office makes sure the citizen receives a response within five business days.