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About Us
Business Services Section provides a comprehensive group of essential services to support the business of ODOT and other public agencies.
Vision
Customer Service Standards
 
As a unit of ODOT's Support Services Section, we value strong partnerships with our customers and actively seek to understand their business needs in order to provide excellent service the first time and every time thereafter. We are committed to the following customer service standards:
 
Courtesy
• Provide an open and inviting environment.
• Promptly acknowledge each customer with a friendly greeting.
• Be polite, positive and helpful whenever we communicate – in person, in writing or by phone, fax, or e-mail.
• Respect differences in values, cultures, beliefs and ages, and incorporate our awareness of diversity into our daily practices.
 
Responsiveness
• Answer and return phone calls and emails promptly.
• Actively listen to concerns, ask questions, find solutions and provide prompt responses and follow-through.
• Provide accurate information that is clear and concise.
• Be flexible in meeting our customers’ needs.
• Continue to keep the customer updated on the status of projects.
• Meet promised delivery dates. If unable to do so, immediately contact the customer.
 
Quality
• Deliver high-quality products and services that meet or exceed our customers’ needs and expectations.
 
Value
• Provide cost-effective services by suggesting better, faster and less-expensive options for getting the job done.
 
In order to provide the best service to our customers, we generally operate on a first-come, first-serve basis.  However, we do reserve the right to prioritize projects based on need and time restraints.
Mission Statement
Safely provide cost effective, efficient and responsive services.
 
Organization
Annual Performance Measures