• System software planning, installation, testing, & support
• Mainframe, network, server problem consultation
• Information Resource Management Plan and information technology strategic planning
• State Data Center coordination
• Disaster recovery & business resumption planning program
• Emerging technologies & practices research
• Complex, multi server business specific client/server application support

Field Services

• Desktop, BlackBerry & network technical consultation & assistance
• Daily operations support of regional & central computer systems
• Evaluation compatibility of desktop software/hardware
• State Data Center remote support

 
Technical Solutions

• Enterprise-wide system, network applications and web applications support
• Mail administration - electronic mail systems support
• Backup services for protection and recoverability of data on desktops
• Infrastructure design and technical review for Intelligent Transportation Systems
• Development, deployment, and 24x7 support for the Intelligent Transportation Systems
• Telecommunications support and project management for telecommunications service orders
• Facilities planning and support for building cable layout, communications closet design –voice and data
• Research and development for client/server and multi-tier applications

 
Project Management and Administration

• Engagement and oversight of the State Data Center work
• Service Level Metrics and Reporting
• Project management of infrastructure projects
• Administration of ODOT-wide IT programs, such as IT change management, PC lifecycle, BlackBerry devices and cellular asset coordination.

Computer Support Desk

• Single point of contact for customer support
• Issue logging/tracking

 
IT Purchasing and Asset Management

• Information Technology asset management
• Computer usage billings (mainframe, network, & desktop support)
• Computer maintenance accounts
• Decentralized information, technology purchasing administration
• Desktop hardware and software purchasing consultation

 
Information Security Unit

• Security Administration
• Event and Incident Response

 
Information Security Program

• Enterprise security initiatives and projects
• Analysis of security measures
• Security awareness education

• IS Support of Traffic Operation Centers
• Information Technology project management
• Systems planning, architecture, development & maintenance
• Enterprise content management
• Technology consultation services
• Intelligent Transportation System development & support
• Engineering automation and support

• Information resource management strategic planning for DMV
• Information technology project management
• Business systems planning, architecture, development & maintenance
• Data management and protection
• Technology consultation services
• DMV Computer Support Desk

• Information resource management strategic planning for Motor Carrier
• Information technology project management
• Business systems planning, architecture, development & maintenance
• Data management
• Technology consultation services
• Intelligent Transportation System development & support