Questions & Answers
What browsers does the DMV Web site support?
You may view a list of the browsers that the Oregon.Gov Web portal (of which the DMV Web site is a part) supports. In addition, DMV has found that our Web site works reasonably well when accessed via recent versions of all of the following:
- Android (Mobile & Tablet)
- AOL (PC & Mac)
- Blackberry (Mobile)
- Dolphin (Mobile)
- Internet Explorer (PC, Mac & Mobile)
- Opera (PC, Mac, Wii & Mobile)
- Safari (Mac, iPad & iPhone)
I have one of the compatible browsers listed above, so why am I still having problems using the Web site or online service?
Although the browsers listed in the state Web portal compatibility link above are supported and the additional browsers listed have been used successfully for many or most DMV pages, user/configuration settings play an important role in compatibility. The problem may not be the browser, but rather the settings. In addition, the access mode can have a significant impact as well (cable, dial-up, 3G wireless, 4G wireless, etc.). This is especially true when attempting to access forms and use online services such as DMV's online registration renewal and change of address.
Why aren't there any buttons (submit, continue, cancel...) on my screen, or why are the buttons misaligned?
Customers using newer versions of Microsoft's Internet Explorer in "compatibility view" can not see the buttons on the DMV system screens due to automatic reformatting and filtering carried out by their browser. DMV has implemented a patch that forces the buttons to display but they may appear misaligned.
Compatibility view is a browser setting in newer versions of Microsoft's Internet Explorer that forces the browser to view pages as an older version would view them. Microsoft added this feature to allow newer versions of their browser to view Web pages that were specifically designed for Internet Explorer version 7. The intent was to allow Web developers time to update their Web pages to more modern functions and standards.
Customers can turn off the compatibility view feature by:
1. Opening their Internet Explorer.
2. Depressing the Alt key on their keyboard and clicking on Tools in the main menu bar.
3. Selecting the Compatibility View Settings option.
4. Removing the check mark for the Display all Websites in Compatibility View option.
5. Closing the Compatibility View Settings window.
Why do I get a blank page?
This problem is dependent upon the browser used. When a form is viewed via Google Chrome, the user often gets a blank page. We believe that this has to do with the secure socket layer (SSL) technology we use to access the form. We will work to make sure that all browsers can see the same information, but for now, we suggest that you use another browser (i.e., other than Google Chrome) to access the form.
Why do I get a pop up window and limited or no text when I click on the link to the form?
The form is accessed using secured socket layer (SSL) technology so browsers like Internet Explorer will often display a dialog box which alerts the user that only secure information is showing. If you choose the "show all content” option, the entire page should load normally.
Why am I getting certificate authorization and time out errors when I attempt to use your site?
Although this seems like a problem with our Web site, it is generally caused by a problem with the Windows® set up, where the time and date settings on the user's computer are incorrect. This causes the system to believe that the certificate is expired or set at some future date. There is a link to an eHow article below that may help you diagnose and fix the problem: http://www.ehow.com/how_5094365_fix-certificate-error-windows-computer.html
Why is the video and/or audio quality so poor when I view an online presentation?
Your computer's processing, video, audio and network capabilities will determine the actual speed and quality you experience when viewing an online presentation. Although DMV tries to avoid using presentation technologies that require special computing functions and capacities, our audio/video clips may present a challenge for some personal computing devices.
Why do I get an "invalid special character" error message when I attempt to enter my name and registration info that only includes numbers and alphabetic characters?
In order to comply with Payment Card Industry (PCI) standards, a number of security utilities must be used. Some of these utilities can detect special characters in "cookies" and other behind the scenes structures on your computing device that are commonly used to gain unauthorized access to computer programs and data. This can result in a very general error message, like "invalid character," since the PCI standards prohibit the use of more detailed error messages because they can assist "hackers" with overcoming the security utilities.
Why do I keep getting a cookie, field or URL error message when I attempt to use an online service?
In order to comply with Payment Card Industry (PCI) standards, a number of security utilities must be used. Some of these utilities can detect field markers, "cookies" and or URL listings on your computing device that are commonly used to gain unauthorized access to computer programs and data. This can result in an error message that prohibits further processing.