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Browser Requirements & Compatibility FAQs

Overview

This page provides answers to frequently asked questions about browser requirements and compatibility standards for DMV's Web site and online services.

Questions & Answers

What browsers does the DMV Web site support?
Click here for a list of the browsers that the Oregon.Gov Web portal (of which the DMV Web site is a part) supports.  In addition, DMV has found that our Web site works reasonably well when accessed via recent versions of all of the following: 
    -  Android (Mobile & Tablet)
    -  AOL (PC & Mac)
    -  Blackberry (Mobile)
    -  Dolphin (Mobile)
    -  Internet Explorer (PC, Mac & Mobile)
    -  Opera (PC, Mac, Wii & Mobile)
    -  Safari (Mac, iPad & iPhone)

However, due to budget and maintenance limitations, all of these platforms are not available to our Web support resources for testing and verification.
I have one of the compatible browsers listed above, so why am I still having problems using the Web site or online service?
Although the browsers listed in the state Web portal compatibility link above are supported and the additional browsers listed have been used successfully for many or most DMV pages, user/configuration settings play an important role in compatibility. The problem may not be the browser, but rather the settings. In addition, the access mode can have a significant impact as well (cable, dial-up, 3G wireless, 4G wireless, etc). This is especially true when attempting to access forms and use online services such as DMV's online registration renewal and change of address.
Why aren't there any buttons (submit, continue, cancel...) on my screen, or why are the buttons misaligned?
Customers using newer versions of Microsoft's Internet Explorer in "compatibility view" can not see the buttons on the DMV system screens due to automatic reformatting and filtering carried out by their browser. DMV has implemented a patch that forces the buttons to display but they may appear misaligned.
Compatibility view is a browser setting in newer versions of Microsoft's Internet Explorer that forces the browser to view pages as an older version would view them. Microsoft added this feature to allow newer versions of their browser to view Web pages that were specifically designed for Internet Explorer version 7. The intent was to allow Web developers time to update their Web pages to more modern functions and standards.
Customers can turn off the compatibility view feature by: 
   
1. Opening their Internet Explorer.
    2. 
Depressing the Alt key on their keyboard and clicking on Tools in the main menu bar. 
    3. 
Selecting the Compatibility View Settings option.
    4. 
Removing the check mark for the Display all Websites in Compatibility View option.
    5. Closing the Compatibility View Settings window.
Why do only some of the words on the page get larger when I adjust the text size?
Most of the state's Web content was recently migrated from another technical platform so the text sizing utility (TEXT SIZE: A+ A- A) available at the top of all pages doesn't always affect all of the content in the same way. Unfortunately, it will take the state quite a while to reformat all of their Web pages. As an interim solution, you may want to avoid the state's text sizing option and use the following keyboard commands; press the "ctrl" key and the "+" key simultaneously to enlarge the text size, press the "ctrl" key and the "-" key simultaneously to reduce the text size, and press the "ctrl" key and the "0" (zero) key simultaneously to return to the original text size. You may also use the text resizing function available with most browsers, usually as a "View" or "Zoom" option.

Why do I get a blank page?
This problem is dependent upon the browser used. When the form is viewed via Google Chrome, the user often gets a blank page. We believe that this has to do with the secure socket layer (SSL) technology we use to access the form. We will work to make sure that all browsers can see the same information, but for now, we suggest that you use another browser (i.e., other than Google Chrome) to access the form.

Why do I get a pop up window and limited or no text when I click on the link to the form?
The form is accessed using secured socket layer (SSL) technology so browsers like Internet Explorer will often display a dialog box which alerts the user that only secure information is showing. If you choose the "show all content” option, the entire page should load normally.

Why don't links work when I have the text enlarged?
Unfortunately the text sizing utility at the top of all Oregon state government pages (TEXT SIZE: A+ A- A) and the bookmarking function that moves you to a specific section or location within another page don't work with each other. Basically, the bookmarking function moves you to the place in the new page where your selected section starts when displaying standard sized text. It can't adjust the location based on the enlarged text manipulated and displayed by the text sizing utility. To get around this inconsistency, click on the "A" option in the text resizing utility to display the original text size before clicking on a link to another page. Then once you have clicked on the link and you are viewing the desired section, click on the "A+" option to display the enlarged text. Otherwise, you may use your browser's text resizing option or use the following keyboard commands instead; press the "ctrl" key and the "+" key simultaneously to enlarge the text size, press the "ctrl" key and the "-" key simultaneously to reduce the text size, and press the "ctrl" key and the "0" (zero) key simultaneously to return to the original text size.
Why am I getting certificate authorization and time out errors when I attempt to use your site?
Although this seems like a problem with our Web site, it is generally caused by a problem with the Windows® set up, where the time and date settings on the user's computer are incorrect. This causes the system to believe that the certificate is expired or set at some future date. There is a link to an eHow article below that may help you diagnose and fix the problem:
    
    http://www.ehow.com/how_5094365_fix-certificate-error-windows-computer.html

Why is the video and/or audio quality so poor when I view an online presentation?

Your computer's processing, video, audio and network capabilities will determine the actual speed and quality you experience when viewing an online presentation. Although DMV tries to avoid using presentation technologies that require special computing functions and capacities, our audio/video clips may present a challenge for some personal computing devices.
Why do I get an "invalid special character" error message when I attempt to enter my name and registration info that only includes numbers and alphabetic characters?
In order to comply with Payment Card Industry (PCI) standards, a number of security utilities must be used. Some of these utilities can detect special characters in "cookies" and other behind the scenes structures on your computing device that are commonly used to gain unauthorized access to computer programs and data. This can result in a very general error message, like "invalid character," since the PCI standards prohibit the use of more detailed error messages because they can assist "hackers" with overcoming the security utilities.
Why do I keep getting a cookie, field or URL error message when I attempt to use an online service?
In order to comply with Payment Card Industry (PCI) standards, a number of security utilities must be used. Some of these utilities can detect field markers, "cookies" and or URL listings on your computing device that are commonly used to gain unauthorized access to computer programs and data. This can result in an error message that prohibits further processing.
Why do DMV pages have a ".aspx" suffix in the URL?
The state of Oregon uses the Microsoft SharePoint content management system which stores pages in the ".aspx" format.
Why does the DMV homepage and other index pages on the site look so messy?
If your browser and/or configuration settings do not allow you to see our special animation and other formatting effects, you may just see unformatted text displayed in a top-down fashion on your screen or sections may not display at all. Furthermore, the menus in the top, left-hand, right-hand and bottom margins may be impacted as well. This can look quite messy, especially for dial-up users.