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Central Issuance FAQs

Overview

Image of a person getting their photo taken at the DMV
This page provides answers to frequently asked questions about the central issuance of driver licenses, permits and identification cards, including the production and mailing of permanent cards. 
 
Use the links below to go directly to any section:
About Central Issuance
What does "Central Issuance" mean?
Due to increased processing and verification requirements, DMV stopped issuing plastic driver licenses, instruction permits, and identification cards over-the-counter from DMV offices and moved to a centralized issuance based solution. A paper interim driver license, permit, or identification card is provided to the applicant in the DMV office, then later, after processing and verification has been completed, a plastic or permanent card is mailed from a separate, centralized location.
 
Why did DMV make this change?
This is part of Senate Bill 640 that was passed by the 2005 Oregon Legislature. This allows DMV to comply with the next part of the bill which mandates that all photos taken each day be run through an electronic facial recognition process. Facial recognition is a tool for validating and comparing digital photos. The benefit of implementing this bill is to prevent fraud.
 
Does Central Issuance affect both driver licenses and identification cards?
Yes, it affects all driver licenses, permits, and identification cards issued by DMV.
 
How do you make sure it isn't obvious what is contained in the envelope?
Driver licenses, instruction permits, and identification cards are mailed in a plain white window envelope. There is no indication on the envelope that a driver license, permit, or identification card is inside.

Production/Mailing Time
I went in to get my driver license, instruction permit, or identification card today. How long will it be before I get my permanent card in the mail?
You should receive your permanent driver license, permit, or identification card within five to 10 business days to the address you provided at the time of application. If the permanent card is unable to be delivered by the USPS to the address provided it will not be forwarded. All undeliverable mail is returned to DMV.
 
Can I pay extra to have my driver license, instruction permit, or identification card mailed certified?
No, there is not a way for us to mail the cards certified.
 
Can I arrange to pick-up my driver license, instruction permit, or identification card?
No.
 
Can I still use a mailing address of General Delivery to receive my permanent driver license, instruction permit, or identification card?
Yes.

Interim Card
Do I have to pay extra for the interim driver license, instruction permit, or identification card?
No, it is included in the driver license, permit, or identification card issuance or renewal fee.
 
Does the interim driver license, instruction permit, or identification card expire?
The interim driver license, permit, or identification card is valid for no longer than 30 days or until you receive your permanent card. 
 
Can I replace my interim driver license, instruction permit, or identification card if it is lost, destroyed or stolen, i.e., can I get another one?
No, you cannot get another interim card; however DMV can issue you a temporary driver permit at no cost.

Identification Questions
Will businesses accept the interim driver license, instruction permit, or identification card as identification for cashing checks, buying liquor, etc.?
It is up to those businesses as to whether or not they will accept the interim card as identification. While you carry the interim card, you should carry additional proof of identification in case a business requests further ID.
 
Will Social Security, Transportation Security Administration (TSA), and other government agencies accept the interim license as identification?
It is up to government agencies as to whether or not they will accept the interim card as identification. While you carry the interim card, you should carry additional proof of identification in case a government agency or airport security requests further ID. DMV has informed government agencies that check ID cards of the changes.

Will other states/countries recognize the interim driver license, instruction permit, or identification card as valid identification?
It is up to other states and countries as to whether or not they will accept the interim card as identification.

Address Changes
After I went in and applied for my driver license, instruction permit, or identification card I later changed my address (before the permanent card arrived). What address will show on my permanent card? Will the post office forward my permanent card?
The address DMV had at the time you applied is what will show on your driver license, permit, or identification card. The post office will not forward the envelope containing the driver license, permit, or identification card. If it is undeliverable it will be returned to DMV. If you do not receive your permanent card in the mail in 20 days you should call the phone number located on the back of the interim card.
 
Can I have my driver license, instruction permit, or identification card special mailed to a one-time address?
No, DMV mails the driver license, permit, or identification card to either your residence or mailing address of record.
 
Will I still be able to put "Continuous Traveler" on my license?
Yes, if you meet the requirements for "Continuous Traveler".
 
Can I live at one location but have my driver license, instruction permit, or identification card mailed to another location if I have problems receiving my mail, and if so do I still need to provide proof of that address?
You must provide proof of any residence address. You may provide a separate address where you receive mail.

Corrections
There are errors on my interim driver license, instruction permit, or identification card, what do I do to get them fixed and how long will it take?  Will it delay getting my permanent card?
If there are corrections needed to your address (e.g., missing apartment number, transposed numbers, street instead of avenue), you can call the phone number listed on your interim card. DMV will make that correction and re-issue the driver license, permit, or identification card. If your residence and/or mailing address has changed or if there are any other errors on your interim card you will need to go to a DMV office to apply for a replacement card and pay the replacement fee. The replacement card will be mailed to you within five to 10 business days. 
 
If I call DMV the same day as the interim driver license, instruction permit or identification card is issued, and alert you to errors on that card, can DMV catch and correct the errors before the permanent card is mailed?
No, we cannot stop a permanent card after the interim card has been issued. If the error is a correction to your address you can call DMV and have the permanent card re-issued. For any other errors you will need to return to a DMV office to apply for a replacement.

Hardship Permits
I am applying for a hardship permit. Will my plastic/permanent card and my permit letter come in the mail together? Do I even get a plastic/permanent license, or will DMV just issue an interim card to use during the hardship period?
You will receive your hardship permit letter in the mail. Once you receive this letter you must go to a DMV office to apply for your plastic/permanent card. You will receive an interim card at the time of your visit. You should receive your permanent card within five to 10 business days.
 
I am applying for a hardship permit, can I pick up my plastic/permanent license along with my hardship permit letter at HQ?
No, the hardship permit letter and plastic/permanent license will be mailed to you after all requirements are met.

Miscellaneous
Can I get a driver license, instruction permit, or identification card if I refuse to have my photo taken for reason of religious belief or physical disfigurement?
Yes, you may continue to apply for a valid-without-photo card.
 
If I become suspended while waiting for the driver license or permit to come by mail, will it still be mailed to me?
It is possible that the card will still be mailed to you. However, it will be invalid if your driving privilege is suspended.
 
Law enforcement confiscated my interim driver license or interim instruction permit card and issued me a temporary driver permit, now my permanent license or instruction permit came in the mail, what do I do?
Your permanent card is invalid. You need to take it to a DMV office and surrender the card.
 
What happens if my driver license, instruction permit, or identification card is returned to DMV by the post office, will you notify me if it is returned?
No, any undeliverable driver license, permit, or identification cards will be returned to DMV. A notation will be placed on your record and the card will be shredded. If you don't receive your card you need to call DMV at the phone number located on the back of your interim card. If your residence and/or mailing address has changed since the card was issued you will need to go to a DMV office to prove your new address and apply for a replacement license and pay the replacement fee.
 
How long will it take for my permanent driver license, instruction permit, or identification card to be sent to me?
You should receive your permanent card within five to 10 business days at the address you provided at the time of application. If the permanent card is unable to be delivered by the USPS to the address provided it will not be forwarded.
 
What if my permanent driver license, instruction permit, or identification card never arrives?
If you have not received your permanent card within 20 days, call DMV at the phone number located on the back of your interim card.
 
If my permanent driver license, instruction permit, or identification card never arrives, do I have to get another photo taken?
If your residence and/or mailing address has changed, you will need to go to a DMV office to prove your new address, apply for a replacement card and pay the replacement fee. A new photo will be taken at that time. If your residence and/or mailing address has not changed, and it has been less than 70 days since the card was issued, you may not need to have a new photo taken.
 
What about defective materials in the permanent card, can the card be replaced at no cost?
If the material is defective DMV will replace the permanent card at no fee. Visit your local DMV office to apply for a replacement card.
 
When I surrendered my previous issuance, DMV hole-punched the card and gave it back to me, can I use the hole-punched card as identification?
The hole-punched card is not valid by itself, but may be used as an additional proof of identity with the interim card.  It will be up to businesses, government agencies and other states and countries as to whether or not they will accept the interim card together with the hole-punched card as identification. You must destroy the hole-punched card once you receive your new card in the mail.

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