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Phone System Updates

What is happening and when:

We anticipate changing to a new phone system in spring, 2018. The transition is part of a state-wide rollout of a new system for all state government agencies. We will announce a specific date for the switchover when we get closer to finalizing transition plans. Check back on this page for further updates. 
Prepare for possible phone disruptions and delays on the day of implementation.
Based on recent experience with some of our other offices, there may be service disruptions during the switchover that could result in longer hold times that day. We encourage you to plan ahead and use our online services. Oregon Trucking Online is available 24/7 for carriers to complete many transactions and inquiries. 
  • The new system will prompt you to enter your Oregon account number. This will help us retrieve your information faster when answering your call. If you don’t have an Oregon account number or can’t remember it, the system will still route your call.


  • Some phone lines will include menu options to help route your call more efficiently to the correct department.


  • Some phone lines will also offer a courtesy call back feature during peak call times.


  • Customers calling our Portland Registration Office will have the option to transfer to Salem, if Portland analysts are not available.


  • During Registration Renewal season, carriers will be able to check the status of a renewal without having to wait on hold to speak with a live person.


  • Carriers with over-dimension permits will be able to check the status of their single-trip permit (STP) application without having to talk to an analyst. Currently established carriers that are approved for Oregon Trucking Online are able to check the status of their STP by going to their online account.

Contact Us

Oregon Department of Transportation
Motor Carrier Transportation Division
3930 Fairview Industrial Dr. SE
Salem, OR 97302-1166
Hours of Operation (Pacific Time)
8 a.m. to 5 p.m.
Monday through Friday
Web Editor
Email the MCTD Web Team.

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