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Customer Surveys -- 2004
2004 Survey Summary
pic of survey form

Are staff persons at the Motor Carrier Transportation Division (MCTD) knowledgeable of regulations? Can they quickly and correctly answer questions? Do they conduct business in a professional and courteous manner? These are just three of the questions 2,320 randomly-selected "customers" found on survey forms distributed in Summer 2004 as MCTD asked, "How are we doing and how can we do a better job?"

A total of nine customer groups were contacted by mail and 727 of 2,320 questionnaires were returned (31%). A tenth group of customers -- the users of Trucking Online -- were also given the chance to complete an online survey about their experience with that Internet-based service. Read a three-page summary of this survey.

When MCTD conducted similar surveys in 1998 and 2002, it found motor carriers gave staff high marks. Check results of the 2002 Survey. This time carriers again responded with very favorable impressions of staff and the service they provide.

Two important questions most customers were asked was whether they think MCTD staff is knowledgeable of regulations and can quickly and correctly answer questions. In six surveys that asked these questions, 88% responded positively, 6% responded negatively, and 6% offered no opinion. Another important question most were asked was whether staff persons conduct themselves in a professional and courteous manner. In seven surveys that asked this, 94% responded positively, 3% responded negatively, and 3% offered no opinion.


Methodology and Cost
Customer survey projects can involve hiring a contractor to define methodology, design forms or write scripts used in phone surveys, conduct the surveys, and report results. Depending on the complexity of the effort, it´s not uncommon for professionals to charge tens of thousands of dollars for labor, materials, and fees to conduct this kind of survey. MCTD took a least-cost approach, however, and spent just $1,172 in postage and printing to conduct its surveys. It saved money by using forms developed by staff and assigning one person to collect surveys and report results. Surveys were received from enough randomly-selected persons or companies from each customer group to get within a 95% confidence level and a margin of error ranging from +/-8.5% to +/-11.5%.

Truck Inspections
pic of truck inspection

Following are the responses to 17 statements on a survey sent to 323 Oregon companies randomly selected from 2,020 that had a truck inspected by MCTD staff in the first five months of 2004 . A total of 110 companies responded to the survey, 34% of 323.


Motor Carrier Safety Program - Truck Inspections

Regarding staff and the process. . .

1. ODOT Motor Carrier Transportation Division staff persons are knowledgeable of motor carrier regulations. (110 responses)

Strongly Agree 28%     Agree 64%
Disagree 4%     Strongly Disagree 2%
Not Applicable 1%     No Opinion 1%

2. When I have a question about regulations, the Motor Carrier Transportation Division staff can quickly and correctly answer it. (110 responses)

Strongly Agree 29%     Agree 51%
Disagree 10%     Strongly Disagree 1%
Not Applicable 2%     No Opinion 7%

3. ODOT staff promptly returns my calls regarding safety questions. (110 responses)

Strongly Agree 16%     Agree 45%
Disagree 8%     Strongly Disagree 2%
Not Applicable 12%     No Opinion 17%

4. Staff promptly provides written information to me upon request. (109 responses)

Strongly Agree 15%     Agree 47%
Disagree 3%     Strongly Disagree 1%
Not Applicable 11%     No Opinion 23%

5. ODOT inspectors conduct safety inspections in a professional, courteous manner. (109 responses)

Strongly Agree 21%     Agree 61%
Disagree 7%     Strongly Disagree 1%
Not Applicable 0     No Opinion 10%

6. The inspection report form contains clear instructions. (108 responses)

Strongly Agree 25%     Agree 66%
Disagree 5%     Strongly Disagree 1%
Not Applicable 1%     No Opinion 2%

7. It is clear and understandable that motor carriers are required to return the inspection form to ODOT within 15 days, certifying that repairs were made. (109 responses)

Strongly Agree 34%     Agree 61%
Disagree 1%     Strongly Disagree 1%
Not Applicable 1%     No Opinion 2%

8. It is clear and understandable that when out-of-service violations are discovered, driver problems must be resolved and/or vehicle defects must be fixed before service is resumed. (109 responses)

Strongly Agree 39%     Agree 54%
Disagree 2%     Strongly Disagree 2%
Not Applicable 1%     No Opinion 2%


Regarding inspections and enforcement. . .

1. ODOT’s Motor Carrier Safety Program has a positive effect on highway safety. (110 responses)

Strongly Agree 31%     Agree 58%
Disagree 5%     Strongly Disagree 1%
Not Applicable 0     No Opinion 5%

2. The chances of being inspected on an average trip through Oregon are high. (110 responses)

Strongly Agree 16%     Agree 41%
Disagree 24%     Strongly Disagree 0
Not Applicable 1%     No Opinion 18%

3. Oregon should increase its on-highway inspection efforts. (106 responses)

Strongly Agree 6%     Agree 24%
Disagree 24%     Strongly Disagree 6%
Not Applicable 0     No Opinion 40%

4. Inspections conducted during evening hours and on weekends are effective in identifying unsafe trucks. (109 responses)

Strongly Agree 21%     Agree 44%
Disagree 8%     Strongly Disagree 1%
Not Applicable 1%     No Opinion 25%

5. Inspections conducted on secondary highway routes are effective in identifying unsafe trucks. (110 responses)

Strongly Agree 20%     Agree 56%
Disagree 6%     Strongly Disagree 1%
Not Applicable 0     No Opinion 17%

6. Putting drivers and vehicles out-of-service benefits highway safety. (107 responses)

Strongly Agree 22%     Agree 56%
Disagree 8%     Strongly Disagree 5%
Not Applicable 0     No Opinion 9%

7. Stopping trucks that are speeding or committing other traffic violations benefits highway safety. (109 responses)

Strongly Agree 46%     Agree 48%
Disagree 3%     Strongly Disagree 1%
Not Applicable 0     No Opinion 2%

8. There is a greater effect on highway safety when vehicles are selected for inspection on the basis of suspected defects rather than at random. (110 responses)

Strongly Agree 15%     Agree 48%
Disagree 22%     Strongly Disagree 4%
Not Applicable 0     No Opinion 11%

9. Circle the number of times your vehicles were inspected in Oregon during the past year. (100 responses)

1 time - 8%
2 times - 15%
3 times - 8%
4-6 times - 20%
7-10 times - 14%
> 10 times - 35%


Introductory script at top of survey form received by 323 trucking companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from the list of motor carriers who were subject to a truck safety inspection within the past year. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with our Motor Carrier Safety Program. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form

Driver Inspections
pic of truck driver inspection

Following are the responses to 15 statements on a survey sent to 338 Oregon truck drivers randomly selected from 4,427 who were subject to a safety inspection by MCTD staff in the first five months of 2004. A total of 110 drivers responded to the survey, 33% of 338.


Motor Carrier Safety Program - Driver Inspections

Regarding staff and the process. . .

1. ODOT’s Motor Carrier Transportation Division inspectors are knowledgeable of motor carrier regulations. (110 responses)

Strongly Agree 25%     Agree 66%
Disagree 5%     Strongly Disagree 2%
Not Applicable 0     No Opinion 2%

2. When I have a question about regulations, ODOT inspectors can quickly and correctly answer it. (110 responses)

Strongly Agree 24%     Agree 61%
Disagree 9%     Strongly Disagree 2%
Not Applicable 1%     No Opinion 3%

3. ODOT inspectors conduct safety inspections in a professional, courteous manner. (110 responses)

Strongly Agree 41%     Agree 53%
Disagree 3%     Strongly Disagree 1%
Not Applicable 0     No Opinion 2%

4. At the end of the inspection, the inspector gave me clear instructions about what repairs are needed and how I must handle the inspection form. (110 responses)

Strongly Agree 36%     Agree 61%
Disagree 0     Strongly Disagree 0
Not Applicable 2%     No Opinion 1%

5. The inspection form is easy to read and understand. (104 responses)

Strongly Agree 21%     Agree 69%
Disagree 3%     Strongly Disagree 2%
Not Applicable 2%     No Opinion 3%


Regarding driver inspections. . .

1. The chances of being inspected on an average trip through Oregon are high. (109 responses)

Strongly Agree 13%     Agree 42%
Disagree 33%     Strongly Disagree 1%
Not Applicable 1%     No Opinion 10%

2. It is difficult to purposely evade a vehicle inspection in Oregon. (110 responses)

Strongly Agree 22%     Agree 53%
Disagree 13%     Strongly Disagree 1%
Not Applicable 2%     No Opinion 9%

3. Oregon should increase its on-highway inspection efforts. (108 responses)

Strongly Agree 13%     Agree 32%
Disagree 21%     Strongly Disagree 3%
Not Applicable 0     No Opinion 31%

4. Inspections conducted during evening hours and on weekends are effective in identifying unsafe trucks. (110 responses)

Strongly Agree 17%     Agree 44%
Disagree 11%     Strongly Disagree 3%
Not Applicable 2%     No Opinion 23%

5. Inspections conducted on secondary highway routes are effective in identifying unsafe trucks. (110 responses)

Strongly Agree 16%     Agree 57%
Disagree 10%     Strongly Disagree 1%
Not Applicable 0     No Opinion 16%

6. Putting drivers and vehicles out-of-service benefits highway safety. (110 responses)

Strongly Agree 33%     Agree 46%
Disagree 12%     Strongly Disagree 1%
Not Applicable 2%     No Opinion 6%

7. Stopping trucks that are speeding or committing other traffic violations benefits highway safety. (109 responses)

Strongly Agree 36%     Agree 52%
Disagree 5%     Strongly Disagree 1%
Not Applicable 1%     No Opinion 5%

8. It is generally true that drivers of vehicles placed out-of-service make sure repairs are made before they proceed. (110 responses)

Strongly Agree 21%     Agree 70%
Disagree 2%     Strongly Disagree 0
Not Applicable 0     No Opinion 7%

9. When drivers return to a yard and report that a vehicle was subject to a safety inspection that found it needs repair, most motor carriers make the repairs in a timely manner. (110 responses)

Strongly Agree 34%     Agree 61%
Disagree 1%     Strongly Disagree 0
Not Applicable 0     No Opinion 4%

10. The company I work for gives me the information and support I need to be in compliance with safety regulations. (110 responses)

Strongly Agree 48%     Agree 45%
Disagree 3%     Strongly Disagree 0
Not Applicable 1%     No Opinion 3%


Introductory script at top of survey form received by 338 truck drivers:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from the list of truck drivers who were subject to a safety inspection within the past year. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with our Motor Carrier Safety Program. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form

Safety Compliance Reviews
Safety Compliance Review logo

Following are the responses to 14 statements contained on a survey sent to 202 Oregon companies that were subject to a Safety Compliance Review in the first five months of 2004. A total of 61 companies responded to the survey, 30% of 202.


Motor Carrier Safety Compliance Reviews

Regarding staff and the process. . .

1. ODOT’s Motor Carrier Transportation Division staff persons are knowledgeable of motor carrier regulations. (61 responses)

Strongly Agree 33%     Agree 62%
Disagree 2%     Strongly Disagree 0
Not Applicable 0     No Opinion 3%

2. When I have a question about regulations, Motor Carrier Transportation Division staff can quickly and correctly answer it. (61 responses)

Strongly Agree 28%     Agree 54%
Disagree 6%     Strongly Disagree 2%
Not Applicable 0     No Opinion 10%

3. ODOT safety staff promptly returns my phone calls. (61 responses)

Strongly Agree 18%     Agree 52%
Disagree 12%     Strongly Disagree 0
Not Applicable 7%     No Opinion 11%

4. ODOT staff promptly provides written information to me upon request. (61 responses)

Strongly Agree 16%     Agree 59%
Disagree 2%     Strongly Disagree 0
Not Applicable 12%     No Opinion 11%

5. ODOT inspectors conduct safety compliance reviews in a professional, courteous manner. (61 responses)

Strongly Agree 36%     Agree 59%
Disagree 2%     Strongly Disagree 0
Not Applicable 0     No Opinion 3%

6. Inspectors explain that a safety compliance review may result in a cease and desist letter, a formal enforcement action, or no action at all. (61 responses)

Strongly Agree 26%     Agree 54%
Disagree 7%     Strongly Disagree 0
Not Applicable 3%     No Opinion 10%

7. Letters I received from ODOT, such as ones requesting safety records, were clear and easy to understand. (61 responses)

Strongly Agree 13%     Agree 63%
Disagree 13%     Strongly Disagree 0
Not Applicable 8%     No Opinion 3%

8. When my audit led to a civil complaint action, the documents I received clearly described the alleged violations and penalties. (60 responses)

Strongly Agree 10%     Agree 33%
Disagree 5%     Strongly Disagree 0
Not Applicable 44%     No Opinion 8%

9. I had no difficulty following the instructions about how to respond to the enforcement action. (61 responses)

Strongly Agree 13%     Agree 51%
Disagree 10%     Strongly Disagree 2%
Not Applicable 23%     No Opinion 1%

10. The civil complaint settlement process was handled in a fair, professional manner. (60 responses)

Strongly Agree 11%     Agree 32%
Disagree 5%     Strongly Disagree 0
Not Applicable 37%     No Opinion 15%


Regarding Safety Compliance Reviews. . .

1. ODOT’s Motor Carrier Safety Program has a positive effect on highway safety. (61 responses)

Strongly Agree 24%     Agree 48%
Disagree 11%     Strongly Disagree 0
Not Applicable 2%     No Opinion 15%

2. Safety reviews influence motor carriers to comply with safety regulations. (60 responses)

Strongly Agree 33%     Agree 54%
Disagree 3%     Strongly Disagree 0
Not Applicable 0     No Opinion 10%

3. Reviews are conducted in a manner that minimizes interruption of my business. (60 responses)

Strongly Agree 18%     Agree 50%
Disagree 15%     Strongly Disagree 2%
Not Applicable 5%     No Opinion 10%

4. The $100 penalty that applies to most safety violations is sufficient to convince carriers to operate in compliance with safety regulations. (59 responses)

Strongly Agree 19%     Agree 58%
Disagree 5%     Strongly Disagree 0
Not Applicable 3%     No Opinion 15%

The main incentive for complying with state and federal motor carrier safety regulations is (check one): (52 responses)

in the interest of public safety. - 75%
to reduce my insurance premium. - 4%
to avoid enforcement action by ODOT. - 21%


Introductory script at top of survey form received by 202 trucking companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from the list of motor carriers who were the subject of a Safety Compliance Review in the past year. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with our Motor Carrier Safety staff. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form

Green Light
pic of truck at Green Light site

Following are the responses to 16 statements on a survey sent to 294 companies randomly selected from 1,251 based in Oregon, Idaho, and Washington who participate in the Green Light weigh station preclearance program and have at least half of their fleet equipped with transponders. A total of 80 companies responded to the survey (27% of 294).


Green Light Weigh Station Preclearance

Regarding staff and personal service. . .

1. ODOT Motor Carrier Transportation Division staff persons are knowledgeable of the Green Light program. (80 responses)

Strongly Agree 31%     Agree 46%
Disagree 5%     Strongly Disagree 0
Not Applicable 4%     No Opinion 14%

2. When I get a red light on my transponder and pull into a weigh station, ODOT enforcement officers are helpful identifying my problem. (77 responses)

Strongly Agree 17%     Agree 39%
Disagree 5%     Strongly Disagree 0
Not Applicable 9%     No Opinion 30%

3. When I call the Green Light Service Line (503-378-6054), I get prompt service with problems preclearing weigh stations. (78 responses)

Strongly Agree 42%     Agree 30%
Disagree 1%     Strongly Disagree 0
Not Applicable 10%     No Opinion 17%

4. I get prompt service when I call to update my transponder info. (77 responses)

Strongly Agree 35%     Agree 30%
Disagree 0     Strongly Disagree - 1%
Not Applicable 16%     No Opinion 18%

5. It was easy to complete the transponder application form. (78 responses)

Strongly Agree 44%     Agree 47%
Disagree 0     Strongly Disagree 0
Not Applicable 5%     No Opinion 4%

6. It was easy to follow instructions to get started. (80 responses)

Strongly Agree 41%     Agree 51%
Disagree 1%     Strongly Disagree 0
Not Applicable 4%     No Opinion 3%


Regarding the Green Light program. . .

1. It’s easy to use Green Light to preclear weigh stations. (77 responses)

Strongly Agree 58%     Agree 35%
Disagree 2%     Strongly Disagree 1%
Not Applicable 0     No Opinion 4%

2. My trucks usually get green light signals to keep going whenever they approach a Green Light weigh station. (78 responses)

Strongly Agree 46%     Agree 41%
Disagree 6%     Strongly Disagree 3%
Not Applicable 0     No Opinion 4%

3. Green Light saves me time by avoiding weigh station stops. (79 responses)

Strongly Agree 57%     Agree 38%
Disagree 1%     Strongly Disagree 3%
Not Applicable 1%     No Opinion 0

4. Green Light saves me money in truck operating costs. (79 responses)

Strongly Agree 48%     Agree 39%
Disagree 1%     Strongly Disagree 3%
Not Applicable 1%     No Opinion 8%

5. I would be participating in Green Light even if ODOT had not given me transponders at no charge. (78 responses)

Strongly Agree 20%     Agree 45%
Disagree 13%     Strongly Disagree 3%
Not Applicable 4%     No Opinion 15%

6. When ODOT stops distributing transponders at no charge, I will be willing to spend as much as $50 each for new transponders. (77 responses)

Strongly Agree 12%     Agree 44%
Disagree 21%     Strongly Disagree 9%
Not Applicable 4%     No Opinion 10%

7. When the batteries die in the transponders I have now, I plan to contact the Transponder Service Center in Salem to replace the batteries for about $15 per transponder so I can reuse them. (79 responses)

Strongly Agree 28%     Agree 54%
Disagree 4%     Strongly Disagree 5%
Not Applicable 3%     No Opinion 6%

8. I have no problem with the fact that Green Light lets ODOT collect weigh station records electronically, just like ODOT collects records manually when I stop at a weigh station. (79 responses)

Strongly Agree 28%     Agree 61%
Disagree 0     Strongly Disagree 1%
Not Applicable 0     No Opinion 10%

9. I think it’s appropriate that ODOT uses weigh station records for enforcement purposes, such as checking driver logbooks. (78 responses)

Strongly Agree 22%     Agree 56%
Disagree 6%     Strongly Disagree 3%
Not Applicable 0     No Opinion 13%

10. Circle the number of times you estimate your trucks precleared Oregon Green Light weigh stations in the most recent month. (67 responses)

5 or less - 24%
6-10 times - 19%
11-20 times - 36%
21-50 times - 9%
51-100 times - 7%
more than 100 times - 5%


Introductory script at top of survey form received by 294 companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from the list of motor carriers who are participating in the Green Light Weigh Station Preclearance Program. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with Green Light. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form

Trusted Carriers
pic of Trusted Carrier plate

Following are the responses to 13 statements on a survey form sent to 261 companies randomly selected from 809 based in Oregon, Idaho, and Washington who qualify as Oregon Trusted Carrier Partners. A total of 104 companies responded to the survey (40% of 261).


Trusted Carrier Partner Program

Regarding the Trusted Carrier program. . .

1. I take pride in the fact that my company is an Oregon Trusted Carrier Partner. (104 responses)

Strongly Agree 76%     Agree 19%
Disagree 0     Strongly Disagree 1%
Not Applicable 1%     No Opinion 3%

2. I clearly derive benefits from being a Trusted Carrier. (104 responses)

Strongly Agree 55%     Agree 31%
Disagree 0     Strongly Disagree 0
Not Applicable 2%     No Opinion 12%

3. When my insurance agent learned that my company is a Trusted Carrier, it resulted in a lowering of my insurance rates or costs. (101 responses)

Strongly Agree 5%     Agree 7%
Disagree 21%     Strongly Disagree 10%
Not Applicable 25%     No Opinion 32%

4. My company benefits from being on the roster of Trusted Carriers that appears on the Motor Carrier Transportation Division Web site. (102 responses)

Strongly Agree 15%     Agree 21%
Disagree 7%     Strongly Disagree 0
Not Applicable 16%     No Opinion 41%

5. Since my for-hire company became a Trusted Carrier, I believe at least one shipper used that as a reason to have us ship freight. (103 responses)

Strongly Agree 5%     Agree 11%
Disagree 13%     Strongly Disagree 2
Not Applicable 34%     No Opinion 35%

6. Displaying the Trusted Carrier plate enhances our company image in the eyes of the general public and helps us market our products. (102 responses)

Strongly Agree 35%     Agree 35%
Disagree 3%     Strongly Disagree 1%
Not Applicable 6%     No Opinion 20%

7. Putting Trusted Carrier plates on my Green Light transponder-equipped trucks helps me retain truck drivers. (102 responses)

Strongly Agree 10%     Agree 23%
Disagree 10%     Strongly Disagree 1%
Not Applicable 23%     No Opinion 33%

8. When my drivers travel in Oregon, I believe the Trusted Carrier plate has a positive effect on how weigh station operators treat them. (103 responses)

Strongly Agree 37%     Agree 43%
Disagree 1%     Strongly Disagree 0
Not Applicable 6%     No Opinion 13%

9. When my drivers travel in Oregon, I believe the plate has a positive effect on how law enforcement officers treat them. (103 responses)

Strongly Agree 28%     Agree 39%
Disagree 3%     Strongly Disagree 0
Not Applicable 4%     No Opinion 26%

10. When my drivers travel outside Oregon, I believe the Trusted Carrier plate has a positive effect on how weigh station operators and law enforcement officers treat them. (103 responses)

Strongly Agree 17%     Agree 28%
Disagree 9%     Strongly Disagree 0
Not Applicable 17%     No Opinion 29%

11. The Trusted Carrier designation is a major incentive to maintain a good safety record because I know my company could lose that special status if, for example, my vehicle or driver out-of-service percentage exceeds the national average. (103 responses)

Strongly Agree 50%     Agree 40%
Disagree 3%     Strongly Disagree 0
Not Applicable 1%     No Opinion 6%

12. The Trusted Carrier designation is a major incentive to stay in compliance with other regulations like registration and road-use tax reporting and payment. (103 responses)

Strongly Agree 50%     Agree 39%
Disagree 5%     Strongly Disagree 0
Not Applicable 0     No Opinion 6%

13. Circle the number of trucks you operate with Green Light transponders and Trusted Carrier license plates. (96 responses)

1 truck - 40%
2-5 trucks - 30%
6-10 trucks - 8%
11-20 trucks - 4%
21-50 trucks - 6%
more than 50 trucks - 12%


Introductory script at top of survey form received by 261 companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from the list of motor carriers who qualify as Trusted Carrier Partners in Oregon. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with the Trusted Carrier program. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form

Over-Dimension Permits
pic of staff person at computer

Following are the responses to 10 statements on a survey sent to 207 companies randomly selected from 513 who called or visited the Salem Over-Dimension Permit Unit during the week of June 19-23, 2004, for help obtaining a variance permit. A total of 76 companies responded to the survey (37% of 207).


Over-Dimension Permit Services

Regarding staff and permits service. . .

1. ODOT’s Over-Dimension Permit Unit staff in Salem is knowledgeable of truck size and weight regulations. (71 responses)

Strongly Agree 49%     Agree 48%
Disagree 0     Strongly Disagree 0
Not Applicable 3%     No Opinion 0

2. When I have a question about truck size and weight regulations, the Over-Dimension Permit Unit staff can quickly and correctly answer it. (70 responses)

Strongly Agree 40%     Agree 53%
Disagree 1%     Strongly Disagree 0
Not Applicable 3%     No Opinion 3%

3. The staff that helped me was courteous and professional. (71 responses)

Strongly Agree 51%     Agree 46%
Disagree 0     Strongly Disagree 0
Not Applicable 1%     No Opinion 2%

4. The hours of operation at the Salem office, for both phone service and walk-in business, are adequate for my needs. (70 responses)

Strongly Agree 27%     Agree 56%
Disagree 6%     Strongly Disagree 0
Not Applicable 3%     No Opinion 8%

5. The Salem office and/or other offices that issue the over-dimension permits I need are conveniently located. (69 responses)

Strongly Agree 20%     Agree 39%
Disagree 9%     Strongly Disagree 0
Not Applicable 20%     No Opinion 12%

6. The Salem Over-Dimension Permit Unit processes my requests for single-trip permits in a timely, accurate manner. (71 responses)

Strongly Agree 35%     Agree 54%
Disagree 0     Strongly Disagree 0
Not Applicable 8%     No Opinion 3%

7. The Salem Over-Dimension Permit Unit has an adequate telephone system for handling incoming calls. (71 responses)

Strongly Agree 21%     Agree 53%
Disagree 13%     Strongly Disagree 4%
Not Applicable 3%     No Opinion 6%

8. Written instructions and notices I receive from the Permit Unit, including forms used for applications and renewals, are clear and understandable. (71 responses)

Strongly Agree 27%     Agree 66%
Disagree 3%     Strongly Disagree 0
Not Applicable 1%     No Opinion 3%


Introductory script at top of survey form received by 207 trucking companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey in order to see how well we are doing our job. You were randomly selected from a list of carriers who recently called or visited the Salem Over-Dimension Permit Unit for help obtaining a variance permit. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with our staff. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

__________


I have used the following third-party agent(s) for over-dimension permit service: (56 responses, nine checked more than one)

A WorkSafe Service - 66%
Clackamas County - 5%
Lane County - 7%
Marion County - 10%
Oregon Trucking Associations - 12%

Evaluate an agent’s service -  A WorkSafe Service

1. This third-party agent processes my requests for Continuous Trip Permits and Continuous Operation Variance Permits in a timely, accurate manner. (27 responses)

Strongly Agree 55%     Agree 41%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 4%

2. This agent’s staff are courteous and professional. (28 responses)

Strongly Agree 57%     Agree 39%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 4%


Evaluate an agent’s service -  Clackamas County

1. This third-party agent processes my requests for Continuous Trip Permits and Continuous Operation Variance Permits in a timely, accurate manner. (1 response)

Strongly Agree 100%     Agree 0
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0

2. This agent’s staff are courteous and professional. (2 responses)

Strongly Agree 50%     Agree 50%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0


Evaluate an agent’s service -  Lane County

1. This third-party agent processes my requests for Continuous Trip Permits and Continuous Operation Variance Permits in a timely, accurate manner. (2 responses)

Strongly Agree 50%     Agree 50%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0

2. This agent’s staff are courteous and professional. (2 responses)

Strongly Agree 50%     Agree 50%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0


Evaluate an agent’s service -  Marion County

1. This third-party agent processes my requests for Continuous Trip Permits and Continuous Operation Variance Permits in a timely, accurate manner. (3 responses)

Strongly Agree 67%     Agree 33%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0

2. This agent’s staff are courteous and professional. (3 responses)

Strongly Agree 67%     Agree 33%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0


Evaluate an agent’s service -  Oregon Trucking Associations

1. This third-party agent processes my requests for Continuous Trip Permits and Continuous Operation Variance Permits in a timely, accurate manner. (7 responses)

Strongly Agree 57%     Agree 29%
Disagree 14%     Strongly Disagree 0
Not Applicable 0     No Opinion 0

2. This agent’s staff are courteous and professional. (7 responses)

Strongly Agree 57%     Agree 29%
Disagree 14%     Strongly Disagree 0
Not Applicable 0     No Opinion 0


View this survey form

Tax & Registration Service
pic of counter service at Salem Headquarters

Following are the responses to statements on a survey sent to 267 companies randomly selected from 1,190 who called or visited the MCTD Salem Headquarters during the week of June 14-21, 2004, for help with highway-use taxes or vehicle registration. A total of 66 companies responded to the survey (25% of 267).


Salem Motor Carrier Services

Regarding staff and tax / registration service . . .

1. ODOT’s Motor Carrier Transportation Division (MCTD) staff is knowledgeable of motor carrier regulations. (65 responses)

Strongly Agree 35%     Agree 60%
Disagree 0     Strongly Disagree 0
Not Applicable 3%    No Opinion 2%

2. When I have a question about regulations, Motor Carrier Transportation Division staff can quickly and correctly answer it. (65 responses)

Strongly Agree 37%    Agree 54%
Disagree 2%     Strongly Disagree 1%
Not Applicable 5%     No Opinion 1%

3. When I call MCTD or visit an MCTD office, staff is able to help me with even the toughest questions without having to transfer me to other parts of the agency. (65 responses)

Strongly Agree 20%     Agree 61%
Disagree 5%     Strongly Disagree 0
Not Applicable 6%     No Opinion 8%

4. The MCTD staff persons that help me are courteous and professional. (65 responses)

Strongly Agree 58%     Agree 40%
Disagree 2%     Strongly Disagree 0
Not Applicable 0     No Opinion 0

5. MCTD staff is flexible in accommodating my needs. (64 responses)

Strongly Agree 27%     Agree 59%
Disagree 5%     Strongly Disagree 2%
Not Applicable 6%     No Opinion 1%

6. When I make an appointment to come in at a certain time, an MCTD staff person is there to help me at that time and we quickly complete the necessary paperwork. (64 responses)

Strongly Agree 6%     Agree 6%
Disagree 0     Strongly Disagree 0
Not Applicable 74%     No Opinion 14%

7. MCTD gives me timely notice of any changes in motor carrier rules and regulations. (65 responses)

Strongly Agree 31%     Agree 57%
Disagree 3%     Strongly Disagree 0
Not Applicable 1%     No Opinion 8%

8. MCTD processes my tax and registration transactions in a timely, accurate manner. (66 responses)

Strongly Agree 42%     Agree 50%
Disagree 2%     Strongly Disagree 0
Not Applicable 3%     No Opinion 3%

9. Written instructions and notices, including forms used for renewals, applications, tax filings, and vehicle registration, are clear and understandable. (66 responses)

Strongly Agree 30%     Agree 62%
Disagree 2%     Strongly Disagree 2%
Not Applicable 1%     No Opinion 3%


Regarding service delivery . . .

1. MCTD should install an automated phone system that would let me check the status of my account and complete certain transactions without speaking with a staff person. (59 responses)

Strongly Agree 9%     Agree 22%
Disagree 26%     Strongly Disagree 3%
Not Applicable 8%     No Opinion 32%

2. MCTD should continue to operate a 24-hour, 7-day-a-week Service Center so truck drivers can call for permits any time. (63 responses)

Strongly Agree 44%     Agree 30%
Disagree 5%     Strongly Disagree 0
Not Applicable 8%     No Opinion 13%

3. MCTD should change its Service Center so it operates 7 days a week, but only from 6 a.m. to midnight each day. (60 responses)

Strongly Agree 3%     Agree 15%
Disagree 32%     Strongly Disagree 17%
Not Applicable 8%     No Opinion 25%

4. MCTD’s Service Center currently closes for business on Thanksgiving, Christmas, and New Year’s. The Center should also close on the other six State-observed holidays each year. (61 responses)

Strongly Agree 3%     Agree 23%
Disagree 18%     Strongly Disagree 12%
Not Applicable 6%     No Opinion 38%


Introductory script at top of survey form received by 267 trucking companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from a list of motor carriers who recently called or visited our Salem Headquarters for help with Oregon truck-related business. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

__________


Trucking Online is a service offered by the Motor Carrier Transportation Division that lets trucking companies get Oregon permits and complete other transactions from a home or office computer via the Internet. Are you currently using Oregon Trucking Online? (64 responses)

Yes, I use Trucking Online - 45%
No, I don’t use Trucking Online - 55%

If you are not using Trucking Online, please respond to the statements below.

I’m not participating in Trucking Online because. . .

1. . . . I didn’t know it was available. (24 responses)
Strongly Agree 17%     Agree 25%

2. . . . I don’t do enough business with Oregon. (25 responses)
Strongly Agree 0     Agree 44%

3. . . . I just haven’t gotten around to signing up for it. (23 responses)
Strongly Agree 9%     Agree 48%

4. . . . I’ve been waiting until there are more transaction services available online. (22 responses)
Strongly Agree 0     Agree 23%

5. . . . I don’t have a computer. (22 responses)
Strongly Agree 5%     Agree 5%

6. . . . my computer is too old. (22 responses)
Strongly Agree 5%     Agree 9%

7. . . . I don’t have an Internet connection. (22 responses)
Strongly Agree 9%     Agree 14%

8. . . . my Internet connection is too slow. (22 responses)
Strongly Agree 0     Agree 14%

9. . . . I don’t like doing business on the Internet. (24 responses)
Strongly Agree 17%     Agree 29%

10. . . . I have concerns about security on the Internet. (24 responses)
Strongly Agree 8%     Agree 25%

11. . . . I don’t trust that the Trucking Online Web site will be available when I need it. (21 responses)
Strongly Agree 0     Agree 19%

12. . . . I really like doing business by phone, mail, or fax. (25 responses)
Strongly Agree 36%     Agree 36%

13. . . . I really like doing business in person at the MCTD Salem Headquarters or at a field office. (22 responses)
Strongly Agree 5%     Agree 14%

14. . . . I don’t have a printer handy for printing credentials. (21 responses)
Strongly Agree 5%     Agree 5%


View this survey form

Trucking Online
Trucking Online logo

Following are the responses to a survey of trucking companies participating in Trucking Online. Rather than randomly-sampling users, the survey was posted online from June 20 through September 30, 2004, and was accessible to all with a password to the secure Trucking Online main menu page. A total of 99 companies completed this unscientific survey.

1. It was easy for my company to get a PIN (Personal Identification Number) and get started Trucking Online. (97 responses)

Strongly Agree 34%     Agree 56%
Disagree 5%     Strongly Disagree 0
Not Applicable 1%     No Opinion 4%

2. When my company staff has problems using Trucking Online and we call Salem staff at 503-378-6699, we get prompt help clearing things up. (97 responses)

Strongly Agree 20%     Agree 45%
Disagree 10%     Strongly Disagree 3%
Not Applicable 12%     No Opinion 9%

3. It’s easy to use Trucking Online to get Oregon credentials like a temporary pass, permit, or a Weight Receipt and Tax Identifier. (96 responses)

Strongly Agree 36%     Agree 38%
Disagree 1%     Strongly Disagree 4%
Not Applicable 10%     No Opinion 10%

4. It’s easy to look up vehicle status or see whether Oregon received a filing related to insurance, surety bonds, or weight-mile tax reports. (95 responses)

Strongly Agree 23%     Agree 33%
Disagree 1%     Strongly Disagree 2%
Not Applicable 14%     No Opinion 27%

5. It’s easy to get scale crossing reports for my company’s fleet(s) and a list of size and weight citations and warnings. (95 responses)

Strongly Agree 6%     Agree 16%
Disagree 0     Strongly Disagree 1%
Not Applicable 41%     No Opinion 36%

6. My company is using or plans to use the newest online service that allows us to file weight-mile tax reports and payments. (94 responses)

Strongly Agree 16%     Agree 33%
Disagree 5%     Strongly Disagree 0
Not Applicable 12%     No Opinion 34%

7. My company is authorized to charge transactions to its account. (95 responses)

Strongly Agree 23%     Agree 46%
Disagree 5%     Strongly Disagree 0
Not Applicable 12%     No Opinion 14%

8. My company is comfortable using a credit card for online transactions because data is encrypted and scrambled before it’s exchanged between my computer and the Motor Carrier Division. (93 responses)

Strongly Agree 23%     Agree 27%
Disagree 6%     Strongly Disagree 1%
Not Applicable 24%     No Opinion 19%

9. Trucking Online saves time my company used to spend making phone calls or sending things by mail and fax. (95 responses)

Strongly Agree 51%     Agree 36%
Disagree 2%     Strongly Disagree 1%
Not Applicable 4%     No Opinion 6%

10. Trucking Online saves our drivers’ time that they used to spend stopping at a Port of Entry or field office when they get to Oregon. (95 responses)

Strongly Agree 40%     Agree 36%
Disagree 1%     Strongly Disagree 0
Not Applicable 16%     No Opinion 7%

11. Trucking Online saves money by lowering my company´s business operating costs. (95 responses)

Strongly Agree 22%     Agree 45%
Disagree 3%     Strongly Disagree 0
Not Applicable 11%     No Opinion 19%

12. Trucking Online meets or exceeds expectations. (95 responses)

Strongly Agree 26%     Agree 43%
Disagree 4%     Strongly Disagree 3%
Not Applicable 4%     No Opinion 19%

13. My company uses similar Internet-based systems in other states and Oregon’s online service is as good or better than them. (94 responses)

Strongly Agree 17%     Agree 21%
Disagree 2%     Strongly Disagree 2%
Not Applicable 32%     No Opinion 26%

14. How many transactions (Weight Receipts, passes, or permits) would you estimate your company completed using Trucking Online in the most recent month? (89 responses)

5 transactions or less in the most recent month - 56%
6-10 transactions in the most recent month - 19%
11-20 transactions in the most recent month - 8%
21-50 transactions in the most recent month - 11%
51-100 transactions in the most recent month - 3%
more than 100 transactions in the most recent month - 2%

15. How much time would you estimate your company saved in the most recent month completing transactions online? (85 responses)

1 hour or less saved in the most recent month - 42%
1-2 hours saved in the most recent month - 26%
2-5 hours saved in the most recent month - 20%
5-10 hours saved in the most recent month - 9%
10-20 hours saved in the most recent month - 1%
more than 20 hours saved in the most recent month - 1%

16. How many look-ups do you estimate your company made in the most recent month? Include checking vehicle status or checking about an insurance, surety bonds, or weight-mile tax report filing. (86 responses)

5 look-ups or less in the most recent month - 80%
6-10 look-ups in the most recent month - 10%
11-20 look-ups in the most recent month - 5%
21-50 look-ups in the most recent month - 3%
51-100 look-ups in the most recent month - 1%
more than 100 look-ups in the most recent month - 0

17. How fast is your company’s Internet connection? (93 responses)

28.8 kbps - 3%
56.6 kbps - 14%
DSL - 30%
Cable Modem - 12%
Local Network - 9%
Don´t know - 32%


Introductory script at top of online survey form:

How are we doing?
The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. We´re inviting you to take this survey because you´re one of the 2,900 trucking companies who are currently using Trucking Online to complete transactions via the Internet. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with Trucking Online. Thank you for your help! Gregg Dal Ponte, ODOT Administrator 

Weight-Mile Tax Audits
pic of auditor examining records

Following are the responses to 16 statements on a survey sent to 251 companies randomly selected from 885 that were subject to a weight-mile tax audit in the past year. A total of 47 companies responded to the survey (19% of 251).


Motor Carrier Audit Program

Regarding weight-mile tax audits. . .

1. The ODOT auditor who contacted me explained the reasons for the weight-mile tax audit. (47 responses)

Strongly Agree 51%     Agree 36%
Disagree 0     Strongly Disagree 0
Not Applicable 4%     No Opinion 9%

2. The auditor described what time period would be audited and what records would be needed in the audit. (47 responses)

Strongly Agree 60%     Agree 40%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0

3. When my audit involved sampling records from certain months, the auditor explained the sampling procedures that would be used to select the months. (47 responses)

Strongly Agree 45%     Agree 40%
Disagree 4%     Strongly Disagree 0
Not Applicable 4%     No Opinion 7%

4. I was given enough time to prepare for the audit. (47 responses)

Strongly Agree 51%     Agree 45%
Disagree 2%     Strongly Disagree 0
Not Applicable 2%     No Opinion 0

5. The auditor was punctual about meeting his/her appointment to conduct the audit in my office. (47 responses)

Strongly Agree 38%     Agree 24%
Disagree 0     Strongly Disagree 0
Not Applicable 36%     No Opinion 2%

6. The auditor was courteous and professional. (47 responses)

Strongly Agree 75%     Agree 23%
Disagree 0     Strongly Disagree 0
Not Applicable 2%     No Opinion 0

7. The auditor was fair and impartial. (46 responses)

Strongly Agree 63%     Agree 31%
Disagree 2%     Strongly Disagree 0
Not Applicable 0     No Opinion 4%

8. The audit was completed in a timely manner. (47 responses)

Strongly Agree 55%     Agree 41%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 4%

9. The audit report was easy to read. (47 responses)

Strongly Agree 55%     Agree 39%
Disagree 4%     Strongly Disagree 0
Not Applicable 0     No Opinion 2%

10. The printed material explaining the audit adjustments was clearly written and understandable. (47 responses)

Strongly Agree 51%     Agree 41%
Disagree 4%     Strongly Disagree 0
Not Applicable 2%     No Opinion 2%

11. The auditor explained all adjustments and schedules. (47 responses)

Strongly Agree 51%     Agree 34%
Disagree 0     Strongly Disagree 0
Not Applicable 6%     No Opinion 9%

12. The auditor explained how to avoid errors in the future. (46 responses)

Strongly Agree 57%     Agree 28%
Disagree 11%     Strongly Disagree 0
Not Applicable 2%     No Opinion 2%

13. The auditor was helpful answering questions about reporting requirements and offering tips about good record keeping. (46 responses)

Strongly Agree 65%     Agree 20%
Disagree 7%     Strongly Disagree 0
Not Applicable 2%     No Opinion 6%

14. I had enough time to review the audit. (47 responses)

Strongly Agree 60%     Agree 36%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 4%

15. When I disagreed with the audit, the auditor worked with me to resolve the disputed tax adjustments. (47 responses)

Strongly Agree 32%     Agree 9%
Disagree 0     Strongly Disagree 0
Not Applicable 53%     No Opinion 6%

16. When we were unable to resolve my problems with the audit, the auditor told me how to appeal the tax assessment. (47 responses)

Strongly Agree 21%     Agree 9%
Disagree 2%     Strongly Disagree 2%
Not Applicable 55%     No Opinion 11%


Introductory script at top of survey form received by 251 trucking companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were randomly selected from the list of motor carriers who were subject to a weight-mile tax audit within the past year. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with our Motor Carrier Audit Program. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form

IFTA & IRP Audits
IRP and IFTA logo

Following are the responses to 16 statements on a survey sent to 177 companies that were subject to an International Registration Plan (IRP) audit and/or an International Fuel Tax Agreement (IFTA) audit in the past year. A total of 73 companies responded to the survey (41% of 177).


Motor Carrier Audit Program

Regarding IFTA and IRP audits. . .

1. The ODOT auditor who contacted me explained the reasons for the IFTA and/or IRP audit. (72 responses)

Strongly Agree 33%     Agree 60%
Disagree 4%     Strongly Disagree 0
Not Applicable 3%     No Opinion 0

2. The auditor described what time period would be audited and what records would be needed in the audit. (73 responses)

Strongly Agree 45%     Agree 54%
Disagree 1%     Strongly Disagree 0
Not Applicable 0     No Opinion 0

3. When my audit involved sampling records from certain months, the auditor explained the sampling procedures that would be used to select the months. (73 responses)

Strongly Agree 30%     Agree 55%
Disagree 7%     Strongly Disagree 0
Not Applicable 5%     No Opinion 3%

4. I was given enough time to prepare for the audit. (73 responses)

Strongly Agree 36%     Agree 64%
Disagree 0     Strongly Disagree 0
Not Applicable 0     No Opinion 0

5. The auditor was punctual about meeting his/her appointment to conduct the audit in my office. (73 responses)

Strongly Agree 29%     Agree 44%
Disagree 1%     Strongly Disagree 0
Not Applicable 25%     No Opinion 1%

6. The auditor was courteous and professional. (73 responses)

Strongly Agree 56%     Agree 43%
Disagree 0     Strongly Disagree 1%
Not Applicable 0     No Opinion 0

7. The auditor was fair and impartial. (72 responses)

Strongly Agree 54%     Agree 42%
Disagree 0     Strongly Disagree 3%
Not Applicable 0     No Opinion 1%

8. The audit was completed in a timely manner. (73 responses)

Strongly Agree 41%     Agree 55%
Disagree 3%     Strongly Disagree 0
Not Applicable 1%     No Opinion 0

9. The audit report was easy to read. (73 responses)

Strongly Agree 34%     Agree 50%
Disagree 7%     Strongly Disagree 1%
Not Applicable 0     No Opinion 8%

10. The printed material explaining the audit adjustments was clearly written and understandable. (73 responses)

Strongly Agree 29%     Agree 53%
Disagree 4%     Strongly Disagree 0
Not Applicable 4%     No Opinion 10%

11. The auditor explained all adjustments and schedules. (72 responses)

Strongly Agree 36%     Agree 54%
Disagree 0     Strongly Disagree 1%
Not Applicable 6%     No Opinion 3%

12. The auditor explained how to avoid errors in the future. (73 responses)

Strongly Agree 38%     Agree 52%
Disagree 0     Strongly Disagree 1%
Not Applicable 4%     No Opinion 4%

13. The auditor was helpful answering questions about reporting requirements and offering tips about good record keeping. (73 responses)

Strongly Agree 44%     Agree 49%
Disagree 0     Strongly Disagree 1%
Not Applicable 4%     No Opinion 1%

14. I had enough time to review the audit. (73 responses)

Strongly Agree 40%     Agree 56%
Disagree 1%     Strongly Disagree 0
Not Applicable 1%     No Opinion 1%

15. When I disagreed with the audit, the auditor worked with me to resolve the disputed tax adjustments. (71 responses)

Strongly Agree 10%     Agree 14%
Disagree 1%     Strongly Disagree 4%
Not Applicable 61%     No Opinion 10%

16. When we were unable to resolve my problems with the audit, the auditor told me how to appeal the tax assessment. (70 responses)

Strongly Agree 7%     Agree 14%
Disagree 3%     Strongly Disagree 0
Not Applicable 67%     No Opinion 9%


Introductory script at top of survey form received by 177 trucking companies:

How are we doing?
You have been selected to participate in a survey. The Oregon Department of Transportation’s Motor Carrier Transportation Division is conducting a customer survey to see how well we are doing our job. You were selected from the list of motor carriers who were subject to an International Fuel Tax Agreement (IFTA) and/or International Registration Plan (IRP) audit within the past year. Your opinion is very important to us. Please take a few minutes to answer the following questions about your experience with our Motor Carrier Audit Program. You will remain anonymous in this survey. Thank you for your help! Gregg Dal Ponte, ODOT Administrator

View this survey form