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HLO Customer Connection

Customer Service that Connects

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The Health Licensing Office (HLO) strives to provide customer service that is timely, accurate and helpful. 
 
Customer Connection is our way of reaching out to the diverse group of people we license and serve:
  • The wide range of consumers who use services provided by our licensees in multiple health and related professions

  • The approximately 70,000 health and related professionals and businesses that represent active licenses the agency currently oversees

  • Our many and varied stakeholders, from the Oregon State Legislature to consumer advocacy organizations to professional associations

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Customer Service Standards

HLO's Customer Service Standards provide agency staff with specific goals to keep in mind when assisting customers, whether it be in person, over the phone, via e-mail, during facility inspections, and during any other agency activity.
 
Customer service you can expect from HLO staff 
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