Compliance action begins with a complaint to HLO and may end with a Final Order. But before we get to the Final Order, an investigation will occur.
If the allegations are substantiated, a Notice of Intent to Impose Disciplinary Action and Notice of Right to Request a Hearing will be sent to the licensee. The notice includes the violation(s), proposed disciplinary action and the rights of the licensee.
If the allegations are unfounded, the licensee will receive a letter from HLO communicating this finding.
The information from an investigation can be requested by going to HLO's website and filing a public records request once a final order is issued. Specific details of an investigation may not be disclosed to the public.
For any violation(s), disciplinary actions may include fines up to $5,000 and suspension or revocation of a practitioner's authorization to practice and up to $5,000 for the cost of disciplinary proceedings.