| Post Code: D720 | |
| Announcement Number: OCTSS3LAN4 | |
| Classification Number: J9617 | |
| Open: 11/06/2009 | |
| Close: 11/30/2009 | |
| Location: Eugene | |
| Availability: Full Time | |
TECHNICAL SUPPORT SPECIALIST 3 (Classification Number J9617)
$3348 - $5453 MONTHLY
Announcement Number OCTSS3LAN4
GENERAL INFORMATION Location of Employment: State of Oregon Judicial Department, Lane County Circuit Court, 125 E 8th Ave., Eugene, OR 97401 Work Unit: Technical Support Salary: The Judicial Department's practice is to begin employees at the first pay step. However, a higher starting pay rate may be considered depending upon the applicant's current salary and benefits, education, and experience. For current non-temporary OJD employees, JDPR 4.03(3)(d) states that upon promotion an employee shall normally receive a one-step pay increase from the employee’s current pay rate (not including differentials under JDPR 4.07) to the next higher rate in the salary range to which the employee is promoted. JDPR 4.03(3)(e) states that upon transfer to another position with the same salary range, the transferring employee retains the same pay rate. NOTE: Due to an extraordinary shortfall in the State of Oregon's budget, and in order to minimize the number of potential layoffs, the Oregon Judicial Department has implemented the following cost containment measures that apply to all OJD employees:
Benefit Package: Non-Management. The Judicial Department offers an attractive benefit plan which provides contributions toward Public Employees Benefit Board (PEBB) sponsored individual and family medical and dental insurance. The insurance contributions are pro-rated for part-time employees who work less than 80% of full-time. Retirement benefits include participation in the Public Employee Retirement System (PERS) or the Oregon Public Service Retirement Plan (OPSRP), depending on eligibility. Other benefits include paid holidays, paid vacation, and sick and personal leaves. Optional benefits include life insurance, long and short term disability, long term care insurance, and participation in the Oregon Savings and Growth Plan (deferred compensation). Bilingual Pay Differential: Some employees may be assigned to use bilingual skills in the regular performance of the employees’ duties. An employee, who, as assigned in writing by the administrative authority, uses bilingual skill(s) (including American Sign Language) in the performance of assigned duties and who passes the bilingual skill proficiency test(s) approved by the State Court Administrator, shall receive a monthly pay differential equal to an additional step for the duration of each assignment as determined by the administrative authority. Application Processing: Depending on the volume of applications received for this recruitment, you should allow four weeks after the close date to be notified concerning the review of your application. This job announcement may be used to fill future vacancies in this class of work. Apply now if you are interested in this and/or future vacancies. Keep a copy of your application and supplemental questions. Copies will not be provided. TO QUALIFY You must submit a Judicial Department application form to apply (this is not the same as a State of Oregon application form). You must have a bachelor’s degree or the equivalent in computer science, mathematics, or a related field. Also, at least three years of responsible experience working with computer systems. Work experience may be substituted for the bachelor’s degree on a year for year basis. JOB DUTIES Typical job duties include, but are not limited to, the tasks listed below. Assigned tasks may be changed to accommodate work load and organizational needs. Configure and install PC hardware, including sound cards, modems, CD ROM devices, control devices, hard drives, memory, floppy drives, tape backup drives, network adapters, video cards, and miscellaneous devices. Troubleshoot and repair hardware problems. Install Windows operating systems and standard OJD software. Troubleshoot and resolve software problems such as memory management, reconciliation of firmware settings, and custom configurations. Configure and install printer hardware, including LAN adapters, memory, high-capacity paper trays, and duplexers. Install and maintain print-sharing devices. Define network printers on servers. Maintain trial court server, including tape backup/recovery, networked software applications, print services, and custom configuration. Install and arrange network hub rack and cabling patch panels. Research and analyze IS purchases. Coordinate project tasks with outside contractors. Analyze and prepare system design documents including flow charts, programming specifications, and file requirements. Design form applications for users including report layouts, input documents, and data file layouts. Design and prepare test data and materials for proper testing of computer programs and systems prior to implementation. Assist management staff in developing and analyzing reports for court management purposes. Perform technical data processing system maintenance; operate the AS/400 computer and peripheral equipment. Advise management, provide assistance for local staff, and serve as liaison to the OJD Information Technology Division. Train users in the operation of PC’s, terminals, printers, and software applications. Develop documentation and class curriculum for local court system applications. CONDUCT EXPECTATIONS Because of the Oregon Judicial Department’s role in providing justice and upholding the rule of law, employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the Department. WORKING CONDITIONS This is a full-time position and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday. Occasional overtime and weekend work is necessary to ensure the functionality of technical support systems. The following equipment may be used: iSeries mainframe, computer equipment, personal computer with screen monitor, and telephone. Frequent phone and in-person contact with people from diverse backgrounds. Lifting and moving objects weighing up to 50 pounds is required. Using hand truck and climbing ladders is required. You must have a valid driver’s license and acceptable driving record or be able to provide an acceptable alternate means of transportation. SCREENING PROCESS A completed Judicial Department application form is required. In order to evaluate your experience as it relates to these positions, we need your responses to the supplemental questions below. Use a separate sheet of paper and number your responses to correspond to the appropriate question. Include the classification title and announcement number (listed on page 1 of this announcement) on your application and on your responses to the supplemental questions. Please respond completely to the supplemental questions; they will be the sole basis for determining which applicants, among those who meet the minimum qualifications, will be provided an interview. Failure to respond to each question may result in disqualification of your application. SUPPLEMENTAL QUESTIONS 1. Describe your experience providing installation, configuration, and support services for PC’s, including: a) the hardware and software with which you have experience; b) the number and abilities of users supported; and c) your level of responsibility (i.e. budget authority, system decision-making, and extent of supervision of your work). 2. Describe your experience with networked and multi-user computer systems. Please be specific and describe: a) Experience with midrange systems, workgroup, and enterprise servers; b) network maintenance and administration; c) size and complexity of the system; and d) your role and level of responsibility for design, operation, maintenance, and administration of the system. 3. Describe your experience researching complex technical problems. Describe your role and responsibilities performing this research. Describe the resources and tools you used for research and testing. 4. Describe a specific academic project or work experience you have had which required that you analyze an actual organizational problem. Include in your description a discussion of the following: a) the specific problem; b) your role in identifying and defining the problem; c) the solution you selected and why; d) your plan to implement the solution; and e) how you planned to evaluate the effectiveness of the solution. Note: Your responses will also be evaluated for English usage, grammar, spelling, and punctuation. CRIMINAL HISTORY CHECK The selection process includes a criminal history check. Felony convictions may be an automatic bar to employment. Misdemeanor convictions will be reviewed on a case-by-case basis and may be a bar to employment if the circumstances of the crime are directly related to the duties and responsibilities of the position for which application is made. APPLICATIONS MAY BE OBTAINED FROM AND SENT TO: Lane County Circuit Court, 125 E 8th Ave. Eugene, OR 97401 Telephone Inquiries: 541-682-6750 Applications may also be obtained at the website shown below. Website: http://www.ojd.state.or.us/jobs (click on “Paid Positions”) If you require an alternate format in order to complete the employment process, you may contact the above location for assistance before the closing date on this announcement. Please be prepared to describe the alternate format needed. The phone number is listed above. Fax Submissions: You may submit an application by fax to 541-682-4563. Faxed applications will be accepted until 5:00 p.m. (Pacific Time) on the closing date listed on this announcement (if applicable). If you submit an application by fax and are subsequently invited to interview, you must bring the original application (i.e. must be exactly the same as fax submission) to the interview. Depending upon volume, we may be unable to verify receipt of faxed applications. Missing or illegible information: The Judicial Department is not responsible for application material that is illegible or missing, including loss through the mail or transmission by fax. OREGON JUDICIAL DEPARTMENT IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO A DIVERSE WORK FORCE. WE RESPECT, REFLECT AND RESPOND TO THE DIVERSE PEOPLE WE SERVE. 6000002 | |
