| FAQ - Reservation Policy Change |
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| Payment in Full |
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How is OPRD planning to change its reservation policy?
How can I comment on this?
E-mail res.nw@state.or.us
Write
OPRD attn: Richard Walkoski
725 Summer St NE Ste C
Salem, OR 97301
Attend a public meeting
April 16, 2009, 7–9 p.m.
Champoeg State Park
7670 Champoeg Rd NE
St. Paul, OR
April 21, 2009, 7–9 p.m.
Central Lincoln Public Utility Meeting Room
2129 N. Coast Highway
Newport, OR
April 23, 2009, 7–9 p.m.
Holiday Inn
20615 Grandview Drive
Bend, OR
Visit the Rulemaking web page for the entire proposed amendment text.
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We are considering a new requirement that customers pay campsite rentals in full, at the time they make a reservation. Right now, customers can reserve any number of campsites nine months in advance of their stay for just a small deposit― the first night’s rent, plus a $6 nonrefundable fee.
Why is OPRD doing this?
Because it improves the overall fairness of the reservation system. Because demand for campsites is so high, some customers reserve sites for the full, allowable 14-day period, intending to cancel all but the final dates desired in the period. The practice gives those customers a week to 12-day advantage over those who honestly book only the dates they want nine months in advance. Requiring full pay-
ment up front should dramatically reduce that practice. When this kind of artificial overbooking drops, it frees up campsites for those who “play by the rules.”
Full, advance payment will also cut back on paperwork in the parks. Instead of handling camp-
site payments in the campground or at the booth, rangers will spend more time helping people and running the park — doing “ranger work.” This is especially important now, when budgets and staffing are lean.
Why not just impose a cancellation fee, instead of punishing all campers by making them pay in full?
How and when cancellations are accepted is part of the discussion in the rulemaking process. We looked at a number of possibilities, some of which were complicated and awkward. The “pay in full” option is comparatively simple, consistent, and fair. It has become the industry standard for most state park systems in the nation. A good number of people already pay in full … unless they’re booking more nights than they need. A severe cancellation fee would punish people who have legitimate cancellation needs.
How many customers will this affect?
Many of our customers already pay in full when they book. Doing so enables them to check in at the campground quicker. About 56 percent of our customers currently reserve with the one-night deposit.
When would this be effective?
Whenever the rule is adopted. Probably late summer/early fall, 2009.
Will this increase revenue to Parks?
No. It will change the cash flow to the agency, but won’t dramatically increase actual revenue.
Will people still be able to pay by check?
Yes.
Does this new policy cover all campsites, special sites, day-use picnic shelters, group camps, everything?
Yes, it would cover anything that is currently reservable.
If hotels don’t make you pay up front, why should parks?
The demand is different. Most hotels have more rooms than they do customers. In peak season at many of our parks, we have far more eager campers than campsites. The larger issue of fairness (i.e., all potential customers having the same chance to reserve the sites they want) is also not an issue for the lodging industry.
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