| Post Code: D719 | |
| Announcement Number: LEPE9027 | |
| Classification Number: C0842 | |
| Open: 11/20/2009 | |
| Close: 12/7/2009 | |
| Location: Tigard | |
| Availability: Full Time | |
GENERAL INFORMATION The Oregon Public Employees Retirement System (PERS) is seeking Retirement Counselor 2’s. Positions are either full-time permanent or full-time limited duration (not scheduled to last longer than 17 months). These positions are represented by the Service Employees International Union (SEIU)/Oregon Public Employees Union (OPEU). Due to budgetary shortfalls, persons appointed to these positions will be required to take unpaid furlough days between September 1, 2009 and June 30, 2011. This recruitment will be used to establish a list of qualified people, which may be used to fill both permanent and limited duration vacancies as they occur in various sections of the Agency. If selected for the position, you must provide documentation of your eligibility to work in the United States. Applicants will be subject to a Computerized Criminal History for a thorough background investigation. Adverse background data may be grounds for immediate disqualification. The pay on all announcements may change without notice. BENEFITS Employment with PERS will afford you a variety of generous benefits. The link below will take you to a list of benefits we offer with employment: State Benefits Page Information about PERS may be obtained by visiting the web site: www.oregon.gov/pers TO QUALIFY Your PD100 application form and resume (optional) will be reviewed to verify that you meet the qualifications stated in this section (be specific in describing your experience). To receive credit, your application form must clearly show that you have: MINIMUM QUALIFICATIONS Two years of experience researching or reconciling accounts and explaining rules, programs or procedures; OR One year of experience researching or reconciling accounts and explaining rules, programs, or procedures and 12 quarter (8 semester) college level credit hours in accounting, finance or business administration; OR Two years of calculating payment amounts and explaining rules, programs, or procedures; OR One year of calculating payment amounts and explaining rules, programs, or procedures and 12 quarter (8 semester) college level credit hours in accounting, finance or business administration. To receive credit for required courses, you must submit a photocopy of transcripts. If you qualify, please see “THIS IS THE TEST” section of the announcement. PURPOSE Coordinate division activities, provide desk level training, assess workload needs for agency programs and perform complex and technical assignments and calculations. Research member/employer information. Reconcile employer and member accounts. Coordinate team activities and work assignments and perform quality assurance reviews. MAIN DUTIES Coordinate the calculation of benefit estimates. Develop and maintain quality assurance programs and provide regular statistics on findings to management and staff. Validate eligibility for benefits and ensure all peripheral options or benefits have been accounted for. Reconcile individual member accounts ensuring all financial data has been correctly reported. Reconcile employer and employee contributions for accurate reporting and reconcile individual member accounts. Determines actions to correct member records. Reconciles computer entries for accuracy and in adherence with agency requirements. Answers all questions regarding PERS’ laws, rules, and benefits. Explain options, eligibility, procedures and deadlines to facilitate benefit payments. Facilitate weekly program meetings and maintain weekly statistical reports of activities. Update written procedures, forms, and communications as needed. Provide informational presentations or training to other agency staff. WORKING CONDITIONS Ability to multi-task and explain complex concepts in a simplified manner to members and the public. Use of a PC; 10 key calculator, microfilm reader-printer; and photocopier. Occasionally necessary to deal with irate members or employers on the phone or in person. Work subject to interruptions. Essential job duties must be performed with or without reasonable accommodations. THIS IS THE TEST ATTACH YOUR ANSWER(S) TO THE FOLLOWING QUESTION(S): Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question. Limit your answer to each question to no more than one (1) page. Number your answer(s) to agree with the question(s). Your application will not be accepted if it is incomplete. TEST QUESTIONS:
2. Describe your work experience dealing with a difficult customer service issue. Explain your role, what actions you took and the outcome. HOW TO APPLY You may email, mail, deliver, or fax your completed application (PD100) materials to: PERS Human Resources 11410 SW 68th Parkway Tigard, Oregon 97223 Fax: 503-598-0262, or Email: pers.jobs@state.or.us Applications must be received by the close date. PERS cannot be responsible for material that are misdirected, late, illegible, or missing as a result of transmitting by fax, e-mail, or lost through the mail. The application form can be obtained from www.oregonjobs.org or www.oregon.gov/pers or by calling PERS Human Resources, 503-603-7794. If you have a disability and need an alternative format in order to complete the application, you may call 503-603-7794, or TTY 503-603-7766 to request an alternative format. After your application materials are reviewed, you will be sent a notice advising you of the status of your application and test score (if applicable). If you disagree with the results, you may request a review. Review requests must be submitted in writing and must be received within 10 days from the date listed on the notice. Accommodations for interviews will be provided to individuals with disabilities upon request. PERS is an Equal Opportunity Employer | |
