| Post Code: D722 | |
| Announcement Number: LEPUC007 | |
| Classification Number: C0323 | |
| Open: 06/30/2009 | |
| Close: 07/14/2009 | |
| Location: Salem | |
| Availability: Full Time | |
The Oregon Public Utility Commission (PUC) currently has one full-time position vacancy in the Central Services Division Residential Service Protection Fund (RSPF) Section located in Salem. DUTIES AND RESPONSIBILITIES The person in this position supports the mission by providing technical and clerical assistance regarding the three RSPF programs by providing inbound and outbound telephone support and analyzing and reviewing customer applications to determine if the recipient meets eligibility requirements for OTAP. Major duties include: Provides inbound and outbound phone support and information for the Oregon Telephone Assistance Program (OTAP). Obtains and provides information to callers and visitors about OTAP and Link-Up America. Responds to public inquiries, explains Oregon Administrative Rules, Oregon Revised Statutes, eligibility criteria, the application and program processes, policies, and procedures as well as available benefits. Uses the Language Line to obtain translation services as needed to assist non-English speaking customers in their native language. Uses the computer terminal and computer software programs to create and update customer records or to review eligibility information. WORKING CONDITIONS This position interacts with varying degrees of emotional customers (example: hostility, anger, frustration). Work is performed in a standard office environment with regular use of a personal computer, and requires meeting strict deadlines while working in an area of activity and interruptions. Regular customer contact in person, by telephone, and TTY. Consistent exposure to the public explaining federal and state laws, and RSPF policies and procedures. Occasional travel may be required to attend training or meetings. The employee may be expected to drive on state business and must have a valid driver's license and maintain an acceptable driving record. May lift and carry up to 25 lbs. regularly, with occasional lifting/carrying up to 50 lbs. TO QUALIFY Your State of Oregon application (PD100) will be reviewed to verify that you meet the qualifications stated in this section. To receive credit, your application form must clearly show that you: Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations. In your PD100, you must clearly describe your experience showing how you meet these minimum qualifications. If your description of duties in the “Work History” section is insufficient to determine if you meet the qualifications for the job, your application may not be accepted. Example: describe what you did in the performance of these tasks. The PD100 is used specifically to determine if you meet the minimum qualifications of the position for which you are applying. Be sure to complete all parts of the PD100. All sections should be filled in. BENEFITS Employment with the Oregon Public Utility Commission will afford you an excellent benefit and compensation package, which includes: • Liberal employer contributions toward a variety of medical and dental plans covering the employee and their dependents • Employer paid $5,000 Basic Life Insurance; additional coverage is available • Participation in a State retirement system (PERS/OPSRP depending on eligibility) • Paid leaves (vacation, sick, personal business) and holidays • Access to the Employee Assistance Program (EAP) for confidential counseling services (employee and family); initially employer paid] As well as the option to enroll in the following: • Long and short-term disability, Accidental death and dismemberment and Long Term Care Insurance plan as well as the Oregon Savings Growth Plan (pre-tax contributions to retirement offering a wide variety of investment options) BACKGROUND INFORMATION The Central Services Division provides administrative support for the Commission and delivers program services. The Division has four programs of business/fiscal services, centrally delivered administrative support, the Residential Services Protection Fund (RSPF) program, and Consumer Services. The Residential Service Protection Fund (RSPF) program consists of 6.5 positions. The Oregon Telephone Assistance Program (OTAP)/Link-Up America Program provides qualified low-income telephone customers throughout the state with local service at a reduced rate and assists low-income households to obtain and retain local telephone service. The Telecommunication Devices Access Program (TDAP) exists to assist the state’s deaf, hearing, speech, vision and mobility impaired citizens to receive telecommunication services at no additional cost through the use of specialized equipment and the Oregon Telecommunications Relay Service (OTRS) which provides full telephone accessibility to people who are deaf, hard of hearing, vision or speech impaired. GENERAL INFORMATION The State of Oregon is an employer committed to providing each employee with opportunities for professional growth and career advancement, and is comprised of more than 150 boards, commissions and agencies employing approximately 52,000 individuals. The Oregon Public Utility Commission (PUC) ensures that safe and reliable utility services are provided to consumers at just and reasonable rates while fostering competitive markets. The PUC uses an open, decision-making process in conducting its business at public meetings/hearings at its headquarters in Salem and other locations within Oregon. PUC encourages public involvement in its decisions which affect nearly every household in Oregon and the state economy as a whole. The PUC’s regulatory responsibilities are carried out by a staff of 126 employees. This recruitment will be used to create a list of qualified applicants to fill the current vacancy and may be used to fill other vacancies as they occur. If you are hired, you may be required to provide facts about past employment and present financial interests if they could be connected with the businesses regulated by the PUC. Employees of the PUC are required to maintain a drug/alcohol free workplace in accordance with the 1988 Drug-Free Workplace Act and PUC Policy #5. H.I.R.E. System participants interested in being considered for this position must follow the HOW TO APPLY instructions listed in this announcement. To learn more about the PUC, visit our website at www.puc.state.or.us TO APPLY SUBMIT THE FOLLOWING: 1. A COMPLETED, “current” State of Oregon application (PD100) located on the State Jobs Page (Be sure to sign and date your application. Your signature certifies that all statements contained in your materials are true and complete.), 2. A cover letter that addresses the following desired competencies listed below. Qualified applicants whose background most closely matches the desires competencies will be invited to interview. • Describe your experience providing information to the public both in person and on the telephone. Specify the average number of hours you spent per day in your current and/or previous jobs performing this type of work and the type of information you provided. Additionally, please include in your response your experience in assisting people in emotionally charged and stressful situations, and what steps you took to resolve their concerns. • Describe your computer and data entry skills. Describe any experience you have in using multiple computer windows or screens to determine consumer eligibility for programs. Describe all software programs you have used to enter data about customers or to determine their eligibility for services. You can obtain application forms, supplements, and job announcements from the State's Job Page at: www.oregonjobs.org, from any local office of the Oregon Employment Department, and most state agency human resources offices. Your PD100 application form must clearly describe how you meet the minimum qualifications listed in the TO QUALIFY section of this job announcement. Please list the announcement number shown on this job announcement on your PD100 application. Your application materials will be evaluated on the basis of how your experience, education, and training qualify you to perform the duties of this position. If you have a disability and need an alternative format in order to complete the application form (PD100), special accommodations (such as larger print or assistance in completing the form) are available by calling the PUC at 503-373-1368 (voice) or 1-503-373-1413 (TTY) Monday through Friday 8AM-5PM. In the Geographic Availability section of the State application form (PD100) check the box located at the left of the “SMA” code indicating your interest in working in Salem. Mail your completed application materials to: Oregon Public Utility Commission Human Resources PO Box 2148 Salem OR 97308-2148 OR Deliver your completed application materials to: Oregon Public Utility Commission Human Resources 550 Capitol Street NE Suite 215 Salem OR 97301-2551 You may fax your application materials, if necessary, to (503) 373-7950. Your application materials must be received by 5:00 PM on the close date. Although faxing your application is an option, the PUC is not responsible for material that is illegible or missing as a result of fax transmission errors, or lost in the mail. We are unable to acknowledge or verify receipt of applications due to volume. PLEASE NOTE: complete all parts of the application. If your application is incomplete, or does not clearly show the experience and/or training required, you will receive a notice by mail advising you why your application was not accepted. Although agencies are not required to delay their selection process, you may request a review of your application results. Your written request must be received within 10 days from the date of the notice. Additional information cannot be accepted. However, if the recruitment is still open you may submit a new application as long as it is received in the office of PUC Human Resources by 5:00 PM on the close date of the recruitment. SUBMIT ONLY THE REQUIRED MATERIALS. Reference letters or work examples should be kept for interviews. KEEP A COPY OF YOUR APPLICATION FOR JOB INTERVIEWS. Copies are not provided. The pay on all announcements may change without notice. PRIOR TO SUBMITTING YOUR APPLICATION, HAVE YOU: • Reviewed the “To Qualify” section on this announcement to verify that you meet the minimum qualifications for this position? • Clearly stated your qualifying experience in the Work History on PD100 application? • Indicated the correct title, class and announcement number from this announcement on your PD100 application? • Completed all boxes for each job listed (e.g. from/to (month-year), average hours worked) in the PD100? • Attached cover letter? • Signed and dated your PD100 application? NOTE: The State of Oregon does not offer VISA sponsorships. Within three-days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. For help in completing a PD100, click on the Job Information Guide link below: http://www.oregonjobs.org/DAS/STJOBS/docs/jobinfoguide.pdf Information on other current job openings, and to obtain application forms, supplements, and job announcements is available 24 hours a day, 7 days a week by accessing the State jobs listing via the Internet: www.oregonjobs.org. Or call PUC at (503) 373-1368 (voice) or 1-503-373-1413 (TTY), Monday through Friday 8AM-5PM. The Oregon Public Utility Commission is an Equal Opportunity, Affirmative Action Employer that fosters and promotes the ideas and perspectives of a well-trained, qualified, and diverse workforce. We promote a discrimination/harassment-free environment.
| |
