Text Size:   A+ A- A   •   Text Only
Find     
Site Image

Filing a complaint

Who can file a complaint?

  • A property owner alleging breach of contract, negligence or improper work if the contractor's work was performed within the last year or you purchased a new home and moved in within the last year
  • An employee alleging nonpayment of wages within the past year
  • A supplier alleging nonpayment for materials within the past year
  • A subcontractor alleging non-payment for labor or materials furnished to a primary contractor within the past year
  • A primary contractor against a subcontractor for breach of contract or negligent or improper work if the subcontractor's work was performed within the last 14 months or if the primary contractor built a new home that was first occupied within the last 14 months.

In all cases:

  • The complaint must be filed against a licensed contractor
  • You must give the contractor 30 days’ notice by certified mail that you intend to file a complaint with the CCB. We have a pre-complaint notice that you can generate. You may want your own notice if you have additional information, such as a list of alleged defects.   

How do I file a complaint?

Fill out and submit a completed complaint form. Resolving Disputes With Your Contractor Booklet offers more information on filing complaints.  
You may have to pay a $50 processing fee. We will let you know after we review your complaint.

What is the typical complaint process for residential work?

  • If you are an owner, we schedule an on-site meeting between you and your contractor.
  • A mediator comes to your project site, and listens to both sides.
  • If you reach a settlement, we’ll type up an agreement.
  • If no settlement is reached, you can go to court and ask for a judgment against the contractor. We will give you a copy of our report with observations about whether the work meets industry standards.
  • If you obtain a court judgment and the contractor does not pay you, you may be able to collect from the contractor’s bond.
  • If you already filed in court or you already have a judgment, file the complaint but also include a certified copy of your filed court complaint and/or judgment. A certified copy is a copy of the judgment document signed by the judge that the court clerk stamps and certifies as a true and correct copy of the original.
Tip

If you think you have a dispute, file a complaint promptly. Bonds are for limited amounts and there may be multiple people seeking restitution. 

More information

Find answers here to common questions about complaints involving large or small commercial structures that are filed against a commercial bond.


Find answers here to common questions about complaints involving residential or small commercial structures that are filed against a residential bond.

Questions? 503-934-2247.