The services outlined below represent the core technical
infrastructure and related service offerings that customer agencies rely on to
effectively deliver their business-centric operations. The level and depth of
service consumed by a particular agency is driven by whether they are a partner
or client consumer type.
Local Network Connectivity
Local area network services provide networking of computing
devices within the customers’ physical locations and to the state network,
Computing resources such as files, printers and
applications to be shared
Data and messages to be sent and received in a
secure and reliable manner
Statewide Network Connectivity
State network access services provide connectivity to state
and agency resources (such as servers at the SDC), to other governmental
offices that are connected to the state network and to the Internet.
Backup services create reliable copies of data, related
software and supporting configurations for the purpose of reproducing data from
a specific point in time in the event the original is lost, erased, damaged or
changed in error.
Data storage services provide secure technology and capacity
management to store customers’ data in a manner that meets their performance
and availability needs.
ETS engineers, builds and supports customized hosting
solutions designed to help customers improve IT quality, efficiency and
reliability. Depending on infrastructure needs, ETS can virtualize existing
servers, build an entire custom hosted infrastructure or simply provide a
managed server. ETS has a wide array of professional capabilities to provide
the right solution to meet customers’ needs.
manage software, hardware, processes, and procedures to ensure all data and
communications are appropriately secured for availability and access. As with
the other services, Security Services engage in the development of the new,
combined environment along with the normal information technology support of
customers’ needs. As noted in Section 3, these services are delivered as a
collaboration between ETS and ESO.
services enable sending, receiving and reviewing email from Outlook clients,
web browsers or mobile devices. It incorporates calendaring within the email
system and removes mailbox size limitations.
The ETS customer base is primarily made up of three distinct
groups. These included partners, state agency clients, and non-state agency
clients. These three groupings are graphically displayed below, showing the
array of services each generally rely on from ETS.
The customer groups are described below:
Customers in this category rely most heavily on the full catalog of services provided by ETS. They utilize ETS
as their primary provider of computing and network infrastructure
services. As displayed in the graph
above, these customers are deeply invested in the functionality and performance
of the services provided by ETS.
This group of customers are state
agencies that procure a discrete subset of services offered by ETS. For the
most part, the services purchased are in the areas of network and data storage,
including backup and recovery.
These are customers from
qualified governmental jurisdictions outside of Oregon state government. Among
these are school districts, and county and municipal governments. Like agency
clients, they sometimes purchase from the specific subset of services offered
by ETS in order to augment a need their IT organization cannot provide. Chief
among these is data backup and restore.