Four Customer Utility Boards (CUB) exist to provide DAS' customers with a meaningful voice in the cost, type, quality and quantity of utility services delivered. The Boards serve as a forum to recognize and respond to customer needs as well as provide a communication channel to keep the exchange of information flowing between customers and DAS. This takes shape in the following four primary responsibilities:

1. Approving rate-setting methodologies and resulting rates
2. Approving general service level agreements
3. Reviewing business plans and annual financial statements
4. Resolving service complaints

CUB Orientation Materials (pdf)

 
Entrepreneurial Management

Entrepreneurial management is a business model that uses customer choice, competition, and policy/service separation to increase service satisfaction.

Implementing EM at DAS began a few years ago under the EM Advisory Committee and shifted to organizational design specialists at DAS. On July 1, 2012, DAS transitioned to a new business model known as Entrepreneurial Management, the heart of which is customer involvement.
 
Under the EM model, customer agencies will have more say about what they buy from DAS. DAS employees will be better positioned to give customers top-notch service, primarily because policy and service roles will be separate from one another. And the "ultimate customer," Oregon's taxpayers and Legislature, will have clarity about what DAS does and how.
 
DAS Structure Under EM (pdf)

More about the EM Business Model (pdf)