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Flooding

Q. I own a home in Oregon and for the last five years, each time we get a lot of rain, the basement leaks. I have called my insurance company each and every time only to be told it was a flood and I don’t have flood insurance. I've paid for a French drain, paid twice to have the carpeting replaced and I had the entire downstairs drywall torn out, the walls sealed, paint molding, etc. I have a friend who is an insurance agent in another state and she says my insurance should have covered the damage to my finished basement as it is ground saturation, not flood. Is my friend right? Do I need flood insurance?


A. Let's start with the flood question. Homeowners policies generally do not cover flood. Flood is typically defined as flood, surface water, waves, tidal water, overflow of a body of water, or spray from any of these, whether or not driven by wind. Flood insurance is available from the National Flood Insurance Program (NFIP); however, we do not believe water seepage into your basement would be covered by a flood policy if it's coming from underground.

Flood is defined by NFIP as:

A general and temporary condition of partial or complete inundation of two or more acres of normally dry land area or of two or more properties (at least one of which is the policyholder's property) from overflow of inland or tidal waters; unusual and rapid accumulation or runoff of surface waters from any source; mudflow; or collapse or subsidence of land along the shore of a lake or similar body of water as a result of erosion or undermining caused by waves or currents of water exceeding anticipated cyclical levels that result in a flood as defined above.

So, essentially, flood coverage only comes into play when there is actual flooding. Additional information is available from the flood smart website at: www.floodsmart.gov/floodsmart/pages/index.jsp

Now let's address the information your friend provided about water seepage. Again, homeowners policies generally don't cover water or water-borne material below the surface of the ground including water which exerts pressure on or seeps or leaks through a building, sidewalk, driveway, foundation, swimming pool or other structure. It sounds like you've taken steps to prevent future losses, and we recommend consumers regularly inspect gutters, downspouts, drainage systems and outdoor irrigation systems to prevent this type of loss. Insurance is state regulated, so there may be some differences from state to state, but our subject matter experts have not seen an insurance policy that would provide coverage for water seepage through basement walls

If you have a sump pump in your basement or other plumbing, check with your agent be sure you have coverage for water or water-borne material which backs up through sewers or drains. Most insurance companies have an endorsement that provides limited coverage for this for an additional premium.

If you have questions or if you are experiencing difficulties with your insurance company or agent, the Insurance Division Consumer Advocacy Team is available at 1-888-877-4894. Information is also available on our website, www.insurance.oregon.gov.


Q. My brother-in-law had water and sewage back up into his finished basement. When he called his homeowners insurance company, he was told water damage was not covered. He had to pay for the clean up himself and has a lot of damage. Shouldn’t his insurance company have paid?


A. Unfortunately for your brother-in-law, coverage for water damage is limited in homeowner's insurance policies. The policy would cover the damage to his home if he had a pipe burst, for example, or if the wind blew his roof off and rainwater came in, but water or sewage backing up through sewers or drains is generally excluded. A typical homeowner's policy will have an exclusion that defines water damage in three broad categories.

The first is flood, which includes flood, surface water, waves, tidal water, overflow of a body of water, or spray from any of these, whether or not driven by wind. Flood insurance is available through the National Flood Insurance Program. Your insurance company or agent can help you with flood insurance information and pricing.

The second is water or water-borne material which backs up through sewers or drains. Most insurance companies have an endorsement that provides limited coverage for this for an additional premium. Again, your insurance company or agent can explain the coverage available and the cost.

The third is water or water-borne material below the surface of the ground including water which exerts pressure on or seeps or leaks through a building, sidewalk, driveway, foundation, swimming pool or other structure. We recommend consumers regularly inspect gutters, downspouts, drainage systems and outdoor irrigation systems to prevent this type of loss.

Cold weather

Q. I’ve been watching the storm coverage and it looks like a lot of people may have frozen pipes. If a pipe breaks and there is water damage to someone’s home, is it covered by insurance?

A. Water from a leaking pipe can cause a lot of damage to a home and personal property. If a pipe under the kitchen sink burst for example, there could be damage to walls, cabinets, floor coverings, and personal property stored in the cabinets. The good news is homeowner policies generally cover the accidental discharge of water from a plumbing or heating system caused by freezing. The repair of the pipe is usually the responsibility of the homeowner but the insurance company would take care of any resulting damage. This would include repair or replacement of damaged property and the added cost to live somewhere else if the damage is so extensive that the homeowner cannot live in the home.

Once the water is turned off, it’s important to promptly start the process of getting the water cleaned up to keep the damage to a minimum. There are contractors that specialize in water extraction and the drying process. Most insurance companies can recommend services if the homeowner needs assistance.

If you have questions or experience difficulties with your insurance company or agent, give us a call at 1-888-877-4894.​​​​

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Background on Ron Fredrickson

Ron joined the Insurance Division in 2005 with 36 years of experience in the insurance industry, primarily in claims. His team of advocates handles 15,000 calls and 4,000 complaints annually from Oregon consumers.

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