Board regulations require that a licensee provide copies of a patient’s records, including x-rays, within 14 days of written request made by the patient or patient’s guardian. (OAR 818-012-0030(8) & OAR 818-012-0032)).
Physical records include silver emulsion radiographs, physcial study models, paper charting and chart notes:
The Licensee may require payment in advance that is reasonably calculated to cover the costs of making the copies or duplicates. The dentist may charge a fee not to exceed $30 for copying 10 or fewer pages of written material and no more than $0.50 per page for pages 11 through 50 and no more than $0.25 for each additional page plus any reasonable clerical costs incurred in the duplication of paper records. The dentist may charge the actual cost of duplicating x-rays. A dentist may not withhold these records because of any prior unpaid bills, except in the case of study models and radiographs if the study models and radiographs have not previously been paid for.
Digital records include any patient diagnostic image, study model, test result or chart record in digital form.
The Licensee may require the patient or patients guardian to pay for the typical retail cost of the digital storage device, such as a CD, thumb drive, or DVD as well as associated postage. The Licensee shall not charge any patient or patient's guadian to transmit requested digital records over email if total records do not exceed 25Mb. The Licensee may charge up to $5.00 for duplication of digital records up to 25Mb and up to $30.00 for more than 25Mb. Duplicate digital records shall be of same quality as the original digital file.