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Services Coordination

Overview

Seniors and People with Disabilities contract with local Community Developmental Disability Programs (CDDP) to provide many services to eligible individuals living within the county area. One critical role of the CDDP is the provision of service coordination, conducted by Services Coordinators and Support Specialists hired through each county. Services Coordinators and Support Specialists essentially “open the door” to services for eligible individuals with developmental disabilities and their families. The distinction between a Services Coordinator and a Support Specialist is tied to the services an individual with developmental disabilities receives. A Services Coordinator works with the individual and their family who receive Comprehensive Services . A Support Specialist works with individuals who receive services through brokerages. For additional information regarding the overall responsibilities of the CDDP, refer to Oregon’s Administrative Rule 411-320-0010-411-320-0200.

 

Who are the Services Coordinators or Support Specialists and how do I get in touch with them?

Local Community Developmental Disability Programs (CDDP) hire Services Coordinators and Support Specialists. In larger counties, there are a greater number of Services Coordinators/Support Specialists, while in rural areas, there may be only one position.


How are Services Coordinators qualified for this work

A person employed as a Services Coordinator or a Support Specialist must have at least a bachelor’s degree and two years’ work experience in human services. Five years of equivalent training and work experience and knowledge of the public service system for developmental disability services in Oregon can substitute for the college requirement. To assure a measure of consistency across the state, all newly hired Services Coordinators and Support Specialists must participate in a basic training sequence provided by Seniors and People with Disabilities link to Sample Basic Case Management Agenda (Word document).

Additionally, each county provides training, which includes but is not limited to:

  • an overview of DD services and related human services within the county
  • the Administrative Rules which govern the CDDP
  • an overview of licensing and certification rules for service providers
  • an overview of the Client Process Monitoring System (CPMS)
  • a review and orientation to Medicaid, Supplemental Security Income (SSI), Social Security Administration (SS), Home and Community Based Waiver Services, and the Oregon Health Plan
All Service Coordinators and Support Specialists carry the responsibility as a mandatory reporter of abuse, including abuse of individuals with developmental disabilities, mental illness, seniors and children. Beyond this training, all Services Coordinators are also required to participate in a minimum of 20 hours per year of additional training, and attend all Department mandated training events.