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What We Do


Equal Employment Opportunity (EEO)

Focus on access, fairness, and compliance of related policy, laws and regulations for employees and contractors: 

  • Investigate workforce claims of discrimination and harassment – Report Harassment and Discrimination 
  • Monitor all personnel actions such as recruitments, promotions, and separations for Adverse Impact 
  • Legal and policy compliance for Civil Rights laws such as ADA Title I, 1964 Civil Rights Act

Affirmative Action (AA)

Focus on redressing past discrimination and achieving diverse representative workforce.

  • Affirmative Action Plan (AAP)
  • Utilizing workforce data to identify problem areas
  • Placement goal setting based on population data of incumbents vs. availability
  • Corrective “good faith” action programs
  • Supplier diversity programs

Diversity and Inclusion (D&I)

Focus on building specific skills and creating a productive and inclusive work environment with the agency’s workforce: 

  • Using the P.A.U.S.E. model to infuse Diversity and Inclusion decision-making into all parts of the organization
  • Advocacy and leadership
  • Intercultural Communication/Conflict Resolution
  • Recruitment, Promotion, and Retention beyond AA/EEO that is representative of client demographics 
  • Coordination of diversity training programs, development, and continuous learning
  • Work/Life balance initiatives
  • Coaching and Mentoring for Staff and Supervisors
  • Employee Resource Groups
  • D and I strategic planning and visioning
  • Related data, policy, analysis, and review
  • Diversity and inclusion metrics
  • Recruitment of a diverse and culturally competent workforce
  • Respectful and Professional Workplace
  • Assisting and resourcing local Diversity Committees
  • Communications
  • Developing organizational cultural competence
  • Coordination with Governor’s Office of Affirmative Action/Diversity on compliance with Executive Orders and meeting State outcome goals

Service Equity

A focus on organizational structures , programs, and policies to create equity in access and outcomes for clients:

  • Reporting of metrics to measure disparities in access to services and outcomes – State of Equity Report
  • Development and implementation of strategies to close identified gaps in services or outcomes
  • Community outreach and engagement
  • Improving culturally and linguistically competent services
  • Accessibility and universal access for all clients
  • Strategic focus on equitable service outcomes particularly with structures and policies
  • Monitoring of compliance with policy and legal requirements for service to underserved populations
  • Working with Governor’s Advocacy Office (GAO) on client complaints and programs