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Financial Recovery

Financial recovery comprises several programs under the Office of Payment Accuracy and Recovery that help offset costs of human services by collecting money from individuals, the estates of people who received certain DHS services, institutions, and others. These groups assure program integrity by improving payment accuracy and recovery efforts throughout the department.

The Office of Payment and Recovery is located at:
3406 Cherry Avenue NE
Salem, Oregon 97303

For more information, please contact:
Phone: 503-373-0326
Fax: 503-378-3207


The Administration Section is responsible for providing leadership to DHS recovery efforts. The Administration Section takes the lead in championing IT system and process improvement efforts as well as coordinating business planning, business continuity, and the budget and legislative processes for the Office.

  • Contact information:
    3406 Cherry Avenue NE, Salem, Oregon 97303
    Phone: 503-378-4053
    Fax: 503-373-0357
    Email: opar.admin@state.or.us

Client Maintenance

CMU works with Children, Adults and Families (CAF), Seniors and People with Disabilities (SPD), Child Welfare (CW), Oregon Youth Authority (OYA), Area Agencies on Aging (AAA), and the Division of Medical Assistance Programs (DMAP).in making changes/corrections to eligibility coding.

  • Contact information:
    3406 Cherry Avenue NE, Salem, Oregon 97303
    Phone: 503-378-4369
    Fax: 503-373-0357

Estate Administration

Federal and state law may require the Department of Human Services or the Oregon Health Authority to seek reimbursement from a recipient’s estate for some or all the benefits the individual received from the following programs:

  • Medical Assistance (Medicaid)
  • General Assistance
  • Oregon Supplemental Income Program
  • A monthly contribution to help pay for Medicare Part D
  • Contact information:
    P.O. Box 14021, Salem, OR 97309-5024
    Phone: 503-378-2884
    Fax: 503-378-3137
    Toll-free in Oregon only: 800-826-5675

Fraud Investigations

Fraud Investigations Unit investigates allegations of fraud in DHS Self-Sufficiency programs. Learn more about fraud reporting and investigation at DHS.

  • Contact information:
    PO Box 14150, Salem, OR 97309
    Phone: 877-888-3578
    Toll-free: 888-372-8301
    Fax: 503-373-1525

Health Insurance

The Health Insurance Group is responsible for verifying private health insurance information for Medicaid eligible clients. HIG works with DHS staff statewide, as well as insurance carriers, managed care providers and other state agencies.

  • Contact information:
    PO Box 14023, Salem, OR 97310
    Phone: 503-378-6233
    Fax: 503-373-0358

Medical Payment Recovery

The Medical Payment Recovery Unit is responsible for recovering Medicaid funds that have been expended where other insurance coverage should have been a primary resource. MPR works with insurance carriers, managed care providers, clients and other state agencies.

  • Contact information:
    PO Box 14023, Salem OR 97309
    Phone: 503-378-2005
    Fax: 503-391-2360

Overpayment Recovery

Overpayment Recovery occurs when DHS|OHA paid too much to clients or vendors of non-eligible cash, medical benefits, food benefits or vendor payments.

  • Contact information:
    PO Box 14150, Salem, OR 97309-0430
    Phone: 503-373-7772
    Toll-free: 800-273-0548

PLEASE NOTE: If you are attempting to reach the Oregon Employment Department’s Overpayment Recovery Unit, please call 800 553-5396.

Overpayment Writing

The Overpayment Writing Unit (OWU) identifies and calculates overpaid benefits to DHS clients and child care providers. The goal is to assure that recipients of food stamps, medical, and other types of public assistance receive only the amount of benefits that they are actually eligible for.

  • Contact information:
    PO Box 14150, Salem, OR 97309
    Phone: 503-373-1872
    Toll-free: 877-888-3578
    Fax: 503-373-1525

Payment Error Rate Measurement (PERM)

PERM is a comprehensive federal review of how frequently errors occur when Medicaid claims are processed. It includes both paid and denied claims and is used to calculate a payment error rate.

Personal Injury Lien

We use Personal Injury Lien claims or settlements for recovery of money owed to the state, when a client may be involved in a vehicle accident or a personal injury situation.

  • Contact information:
    PO Box 14512, Salem, OR 97309

    Phone: 503-378-4514
    Toll-free: 800-377-3841

    Fax: 503-378-2577


Policy and Data Match

The Policy and Data Match Unit staff work with DHS staff statewide, as well as with federal regulators and other partners, in presenting training, developing policy, and working on a variety of data matches. It is the Policy and Data Match mission to provide training and data match results for internal and external partners; that will enhance payment accuracy, cost savings, and recovery.

  • Contact information:
    2850 Broadway St NE, Salem, OR 97303
    Phone: 503-378-2220
    Fax: 503-378-3207

Provider Audits

The Provider Audit Unit is responsible for monitoring the integrity of provider payments made by the DHS. Our primary focus involves reviewing providers who submit fee-for-service claims to the Oregon Health Plan. Learn more about provider fraud reporting and investigation at DHS.

  • Contact information:
    2850 Broadway St. NE, Salem, OR 97303
    Phone: 503-378-8113
    Fax: 503-378-3437