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DHS news release

Oct. 11, 2005


Contact: Trish Neiworth (503) 945-5922

Program contacts: Bryan Johnston (503) 945-5944

Clyde Saiki (503) 945-5733


DHS' new eSubscribe information service passes 1 million mark



The Oregon Department of Human Services (DHS) has passed a milestone in communicating with the public, its partners, employees and other interested people: one million email messages to subscribers in the past year.


The one million emails were sent to people who have signed up for the department's eSubscribe service. Subscribers are notified by email instantly when any of more than 130 pages on the DHS Web site are updated. The emails have replaced paper mailings, faxes and other notices saving the department staff time and resources.


"We wanted to make it easier for people to get the information they want from DHS, and this number shows that we are succeeding," says DHS Interim Director Bryan Johnston.


DHS began offering the service in September 2004. The service already has more than 8,000 subscribers, who have asked to receive an average of more than 10 items, for a total of more than 86,000 subscriptions.


"Not only have we made it easier for people to get information from the department, but we've also done it without increasing staff or workload, and we can actually save money by reducing what we spend on printing and distribution," Johnston says.


These are examples of the department's use of eSubscribe:

  • The department no longer mails or faxes news releases, but sends them by email to more than 1,700 subscribers.
  • Newsletters for staff and partners are posted on the DHS Web site rather than printed, and subscribers are notified when a new edition is available.
  • More than 2,500 people have asked to be notified when the department posts new job openings.
  • Hundreds of medical care providers and other interested people are notified automatically about Oregon Health Plan meetings, fee schedules, policy changes and other vital information.

Anyone can sign up free for DHS eSubscribe by going to the DHS W​eb site.

DHS is one of four Oregon agencies that use this type of email notification service. Others are the Oregon Fish and Wildlife, Consumer and Business Services and Environmental Quality departments.