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Oregon Department of Revenue extends telephone hours April 12-15
04/09/2010
SALEM—In the final days before the income tax filing deadline, the Oregon Department of Revenue's customer service representatives will answer phones from 7:30 a.m. to 6 p.m., Monday, April 12 through Thursday, April 15. 
 
If you have questions about Oregon income taxes but can't find the answers online, in your tax preparation software, or in your tax booklet, customer service representatives are available by telephone and e-mail.
 
"We get thousands of calls in the two weeks before tax deadline day, so we know there are a lot of taxpayers who need last-minute help," said Leanne Padrta, customer service center manager.
 
She said the call center is so busy that taxpayers might have to call more than once to get through. But, she said, there are other resources.
 
"There's a lot of information on our website and in the tax booklet. Both are accessible 24/7."
 
You may e-mail tax questions; e-mails are usually answered within one business day. Padrta advises not including your Social Security number in e-mails.
 
Tax information and forms are on the department's website. After you file, check the status of your refund at Where's My Refund?.
 
Because of a statewide furlough day on Friday, April 16, the department, including the customer service center, will be closed. However, the website and Where's My Refund? will be available.
 
The tax help line is 1-800-356-4222 from an Oregon prefix, 503-378-4988 in Salem and from outside Oregon. For TTY (hearing or speech impaired), call 1-800-886-7204; in Salem, call 503-945-8617.
 
Federal tax information.