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FAQ image Collection agency fee change FAQ
Click questions to view answers:

  • Can the collection agency send my account back to you?

  • Can these fees be reduced or removed?

  • How are the fees calculated?

  • How can I avoid being sent to a collection agency & paying fees?

  • How can I set up a payment plan for my personal income tax debt?

  • How do I know if you sent my debt to a collection agency?

  • I’m on a payment plan with DOR, will I pay fees?

  • Why did I get a letter about the collection agency fees?

  • Why do you transfer some debts to private collection agencies?

  • Will the collection agency report my debt to credit bureaus?

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