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My Account Frequently Asked Questions
  1. What can I do with My Account?

    Creating a basic or full account will allow you to complete many tasks online that you would ordinarily have to do in person. You can log in at your convenience and:

    • Check your account balance
    • Set up a payment plan
    • View payment plan details
    • Check refund or payment status
    • Update address or other information
  2. Where do I start?

    To create your account, start on our My Account login page. You'll need either your Output ID number or the amount of your previous years' Oregon taxable income.

  3. What's the difference between My Account and my normal Department of Revenue account?

    Everyone who pays taxes in Oregon has an account with us. My Account allows you to access a subset of information in your full account and perform a few of the most popular activities online.

  4. Why is a "strong" password important?

    With any online account—especially one containing your personal financial information—you want to make sure no one can easily guess your login information. The best passwords contain all of the following elements:

    • Between 8 and 12 characters (example: "taxliability")
    • At least one capital letter (example: "Sunshine")
    • At least one number (example: "Railway74")

    The password strength indicator on the website will show you how strong the password you have chosen is, but your password security is your responsibility so please choose something no one else will be able to guess or use.

  5. What's an activation code?

    Why do I need one?

    Our online accounts fall into two categories: basic and full. When you request your account you are automatically enrolled in a basic account. That level of authentication will allow you to access your account homepage, Where's My Refund, Account Balance, How Much Do I Owe, and Payment Plan information.

    To access the more secure applications (Address Change and Personal Information) you must promote your account to the full version with your authentication code. The code will be sent to the current mailing address we have on file for you when you request your basic account (should arrive within a couple weeks). The next time you log into our website you will be prompted to enter the authentication code and your account will be promoted to full.

    Why didn't I get one?

    Your activation code will be sent to the current mailing address we have on file for you when you request your basic account (should arrive within a couple weeks). If you did not receive your code in the mail within 15 working day, please contact one of our Taxpayer Services Representatives to make sure we have the correct address on file. The representative will be able to request a new code be sent out, but will not be able to provide you with the information.

  6. Why did my account get suspended?

    If you enter your security question incorrectly three (3) times in a row your account will be suspended. There is no time limit to the three entries; they may take place on three different days or three times in the same day.

    Once your account is suspended you will need to contact a Taxpayer Services Representative to reset your password and request a new authentication code. NOTE: you may log in to our website as a guest while your account is suspended and access many of our web tools.

  7. Why do I have to choose a security question?

    We take the protection of your personal information very seriously. In addition to the username and password you select for your account, we ask that you also provide a personalized security question and answer. You will choose them at the time you request your account.

    You will be asked to provide this information every time you log in to our secure website and whenever you ask to be reminded of your username or password. Choose something you can remember and keep it private.