Keep getting a busy signal?

During times of heavy call volume you may get a busy signal or other message. Please be assured that our phone lines are working and try your call again at a later time.

Taxpayers also can submit questions or problems to our e-mail helpline at questions.dor@state.or.us. E-mailed questions are placed into a queue and answered in the order we receive them.

Revenue also offers a number of other self-service options through our website. To learn more about setting up a personal income tax account online, visit our My Account FAQ page.

• 800 number is toll-free from Oregon prefixes only.
• Salem offices are open Monday-Friday (closed on weekends).
• Customer service phone hours are 7:30 a.m. – 5 p.m.
• Customer service hours may be extended during times of heavy activity.
• Learn more about about taxpayer assistance services.
• Para asistencia en español, llame al 503-378-4988.

• If you need Personal Income Tax help, 503-378-4988.
• If you need Business/Corporate Tax Program help, 503-378-4988.
• If you need Withholding/Payroll help, 503-945-8091.
• If you need help with Other Agency Accounts, 503-945-8199 or 1-877-222-2346.
• If you need help with Property Tax Deferral, 503-945-8348, or 1-800-356-4222.
• If you need help with Timber Tax, 503-378-4988, or 1-800-356-4222.
• If you're a Tax Professional visit our Tax Professional webpage to find answers to your questions. 
• If you need further assistance, contact the tax program above or division. 
• Contact Tax Services for questions about a specific account. 
• For general policy questions regarding personal income or partnership tax, e-mail us.

• Agency Director: Jim Bucholz, 503-945-8214.
• Human Resources: 503-945-8547.
• Public information officer: Bob Estabrook, 503-945-8559 (media only).