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Mortgage lender and title company information

Payment information

T
he payoff screen gives you the most up-to-date information available at the time of your request.
 
If you request a payoff after September 1, the balance may not include the current year's property tax amount. Please contact the Deferral Unit.
 
The Deferral program laws require that we pay the taxes due on November 15 for all accounts active in our system as of September 1.
  • If the deferral account is active and you do not want the program to pay the property taxes, we must receive a cancellation statement, signed by the participant(s), before September 1.
 
Otherwise, between September 1 and November 15:
  • If the property is sold or changes ownership, the participant moves, or the participant dies; or
  • If a cancel statement is received; then
  • The program will pay the current year's property taxes. However, you will be responsible for reimbursing us. We suggest that title companies hold back enough funds to reimburse us for the current year's taxes.
 
Do not pay the taxes directly to the county. This will cause a double payment to the county tax collector and delay the lien release process.
 

Lien release information

In order to process a lien release on a deferral account, we require the following:

  • The deferral account must be paid in full, including the current year's property taxes.
  • For refinances and reverse mortgages, if the lender requires first lien position, you must send us a completed cancel statement. It must be signed by everyone listed on the payoff screen or by their representative.
  • We will only provide a copy of the lien release to the Deferral Program participant when requested in writing.
  • You may re-apply for the deferral program between January 1 and April 15.