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DPSST Professional Standards Complaint Information

Mission

The mission of DPSST is to promote excellence in public safety by delivering quality training and developing and upholding professional standards for police, fire, corrections, parole and probation, polygraph and telecommunications personnel, in addition to licensing private security providers and private investigators in Oregon. To achieve this mission DPSST works in partnership with public safety agencies across the state. 


Complaint Jurisdiction

DPSST’s jurisdiction is limited to the standards required for certification or licensure established by the Board on Public Safety Standards and Training. The standards can be found by clicking the following links:  

Police, Corrections, Parole & Probation, Emergency Medical Dispatcher, Telecommunicator, Liquor Enforcement Inspector, and Public Safety Instructor:
OAR Chapter 259, Division 008
http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_008.html

Fire Service Professionals:
OAR Chapter 259, Division 009
http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_009.html

Private Security Providers:
OAR Chapter 259, Division 060
http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_060.html

Private Investigators:
OAR Chapter 259, Division 061
http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_061.html

Polygraph Examiners:
OAR Chapter 259, Division 020
http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_020.html

 

Complaint Process

Upon receipt of a completed Professional Standards Complaint Form, an initial review of the complaint will be made to determine if the matter may fall under DPSST’s jurisdiction ( i.e. Is the matter related to the standards required for certification or licensure?)

If it is determined the matter may fall under DPSST’s jurisdiction, DPSST will work with the public safety provider or their employing agency or company to conduct an investigation into the allegations. On rare occasions, DPSST may initiate its own investigation if deemed necessary due to unsatisfactory response by a provider, agency or business.

If it is determined the complaint does not fall under DPSST’s jurisdiction, the matter will be administratively closed. The complainant will be notified and the complaint will be forwarded to the appropriate agency or company, when applicable.

During DPSST’s review of a complaint, DPSST staff may request additional information or documentation to help determine jurisdiction.

For additional information on the complaint process please see the flow chart.


Complaint Form

Professional Standards Complaint Form

PLEASE NOTE: All sections of the form must be completed. Complaints will not be accepted without a signature or contact information.

You will receive verification of receipt of your complaint and will be given any further instructions by return mail. The individual subject to this complaint will be notified of the nature of the complaint and may be provided with copies of this complaint and any enclosures.

All information provided on this form is subject to Oregon’s Public Records Law (ORS 192.410 to 192.505). DPSST may be required to release the information provided on this form, including your identity, if requested. 


F.A.Q

May I submit a complaint anonymously?
  • No. Complaints must be submitted in writing on the Professional Standards Complaint Form and your name and contact information must be provided. This requirement allows DPSST to obtain additional information as needed to properly investigate allegations of misconduct.

Will my complaint be kept confidential?

  • You may ask DPSST to keep your contact information confidential by checking the appropriate box, however, all information provided on the Professional Standards Complaint Form is subject to Oregon’s Public Records Law (ORS 192.410 to 192.505). DPSST may be required to release the information provided on this form if requested. 

What happens if DPSST determines my complaint does not fall under its jurisdiction?

  • DPSST will not investigate the allegations and will close the matter administratively. You will be notified that your complaint is non-jurisdictional and the complaint will be forwarded to the public safety provider’s employing agency or company. (Contact information will be redacted if requested.)

Will I be able to obtain information once the investigation by DPSST is closed?

  • Maybe. DPSST is subject to Oregon Public Records Law (ORS 192.410 to 192.505). Some records may remain exempt from release at the conclusion of the investigation.

How can I contact with questions?


Other Helpful Links

Oregon Department of Justice: http://www.doj.state.or.us/about/Pages/index.aspx

Oregon Government Ethics Commission: http://www.oregon.gov/OGEC/pages/overview.aspx

Oregon District Attorneys Association: http://odaa.oregon.gov/about.htm