Payroll Taxes

Error 1721 and 1720: These errors are related to your antivirus software. Please contact your antivirus provider for additional information about your antivirus, or contact us at 503-947-1544 opt 6 for additional information about OTTER.

Error 2738 and RunDll: These errors are a corruption of your Windows Installer program associated with your operating system.  Please contact Microsoft or your IT support staff for a solution to these issues.

Error 2502 and 2503: These errors are related to installer permission levels for the user you are logged in under.  Please contact your IT support staff to assist you with installation. If further similar errors are encountered, please contact Microsoft for a solution.

Try reinstalling the newest version of OTTER. The 2015 version of OTTER is 2.21.0. If it still doesn't work, install the Alternate Download as described below:

Alternate Download

Please follow the below instructions to have a successful experience downloading OTTER: 
  1. Make sure ALL applications are closed.
  2. Click Here to Download Otter​
  3. A download warning may appear:
  4. Click "Run." 
  5. You may receive a second warning. An "Unknown Publisher," click "Run."
  6. If you are using Windows 8.1, you may receive an, "unrecognized app warning," within that screen an error may come up that says "OK" or "More Info," click on "More Info" to view this screen. Click "Run anyway" to continue the installation process.
  7. When prompted, click, "Next."
  8. Read and agree to the 'End User License Agreement," by clicking "Yes."
  9. Select "New" or "Upgrade," then click "Next."
  10. During the installation of OTTER, a message may display stating that a "read only" file has been detected. If this occurs, check "Don't display this message again." and click "Yes" to continue.
  11. OTTER installs to C:\Program Files\Otter32 or to C:\Program Files (x86)\Otter32. This location can be changed if desired or necessary. 
  12. OTTER asks if it should create a Desktop shortcut. If "No" is chosen, OTTER can still be opened from the "Start" menu.
  13. Restarting the system is recommended. Choose "Yes," then click "Finish."
  14. Before restarting, you will need to:
  15. Download newest rate table.
  16. Save file to installation file path, (default is C:\Program Files (x86)\Otter32)
  17. Ensure TmplDB.mdb file is newest by checking Date Modified; (should be 2/18/2015)
  18. Open OTTER using the shortcut, or use the "Start" menu.​
After upgrading OTTER, I experience one or more of the following problems:
  1. A message that there are no rates in the system for the year entered
  2. No rates exist in the program
  3. I cannot add the current year
  4. Transit District and WBF rates show as N/A.
What do I do?

Ensure you have the newest version of OTTER (V.2.21.0). If so, reinstall OTTER. If you do not have the newest version of OTTER, download and install it. If this doesn't work, try one of the fixes below:

Click on your current Operating System and follow the instructions to resolve this issue: 

Verify you have version 2.21.0. If OTTER indicates it is 2.21.0, reinstall OTTER. If it's not 2.21.0, upgrade to 2.21.0.

Verify you have version 2.21.0. If OTTER indicates it is 2.21.0, reinstall OTTER. If it's not 2.21.0, upgrade to 2.21.0.

The 2015 version of OTTER fixes previous issues Windows had interacting with OTTER. Verify you have the most current version of OTTER in order to correct this issue, version 2.21.0. If you have this version, please reinstall OTTER.

If this still does not correct your issue, please use the Backup/Restore "Restore" feature and Browse to the files contained in the C:\Program Files (x86)\Otter32\DBBackup folder.

If that doesn't work, search your computer for "Otter32.mdb." Once found, copy the file and paste the copy on your Desktop. Use OTTER's Backup/Restore feature to "Restore" the older data.
When attempting to make a transfer file, I receive the following error message: "Error Number: 339. Error Description: Component "richtx32.ocx" or one of its dependencies is not correctly registered: A file is missing or invalid."

What do I do?

Right click on the OTTER shortcut on your desktop. Go to properties and select the Compatibility Tab. In the Privilege Level Section, check the box that says, 'Run this program as an Administrator.'
Most likely, an old transfer file was attached after clicking "Browse" on the secure server page.

Go to "Computer," C://OTTERData.

 the transfer file named OTTERTRF.ZIP.

Go through the 'Make Transfer File Wizard,' and upload normally.
During the installation of OTTER, some files were not properly registered. To register the Active Reports files needed for viewing/printing reports in OTTER, please do the following:

  1. Close OTTER.
  2. Make sure the files arpro2, pdfexpt.dll, and tiffexpt.dll exist in the system folder C:\\Windows\System32.
  3. Navigate to the folder where OTTER is installed (By default, this is C:\Program Files\Otter32. If you have a 64-bit version of Windows, OTTER will be located in C:\Program Files (x86)\Otter32.)
  4. Right-click on RegARFiles.cmd and select "Run as administrator" from menu.
  5. In the User Account Control window, click Continue
  6. Click OK to close the message "DllRegisterServer in c:\windows\system32\arpro2.dll succeeded."
  7. Click OK to close the message "DllRegisterServer in c:\windows\system32\pdfexpt.dll succeeded."
  8. Click OK to close the message "DllRegisterServer in c:\windows\system32\tiffexpt.dll succeeded."
Each update of OTTER has a version number. The 2015 version is 2.21.0.

View your current version number by going to the menu bar and selecting "Help," then select "About OTTER." The current version number will be to the right of the photo of the otter. You can also see the version number in the bottom right hand corner of your OTTER window.
To delete an employee from the Form 132 screen follow the instructions below: 
  1. Select the Form 132 in the outline on the left hand side of the main OTTER screen which contains the employees you would like to delete.
  2. There is a gray box next to each Social Security Number in the list. If you click this box, the entire line will change color, which means it is selected. To select multiple lines, hold the Ctrl key while using the mouse to click on the gray box next to the other employees you wish to delete, they will also be selected.
  3. Press the Delete key on your keyboard.
  4. Click the Save button on the toolbar or select Save under the File menu.
You can sort by any of the columns on the 132, whether you want to sort by last name, first name, or even wages.

Click your mouse pointer on the Heading of the column by which you wish to sort.

In this example, put the pointer in the heading box that says 
"Last Name," single click on it, and it will sort alphabetically by last name, rather than by Social Security Number.

All of your OTTER information is in a file named otter32.mdb (for master database), which can be found in C:\Program Files\Otter32 on Windows XP based machines.

If the computer you are transferring from is a Windows Vista or Windows 7 based machine, the otter32.mdb file will be located in C:\Users\*Your Username*\AppData\Local\VirtualStore\Program Files (or x86, if present)\Otter32

Please note that this file location is hidden within Windows by default, and must be un-hidden by opening "Computer" on your Desktop -> clicking "Organize" in the upper left portion of the window -> going to the "View" tab -> and selecting "Show hidden files and folders" from the list of options. Click "OK" to apply the setting.

Navigate to the location of the otter32.mdb file and insert a USB flash drive into your computer. Copy the otter32.mdb file to the USB flash drive and bring it over to your new computer. On your new computer: 

  1. If you have not already done so, download and install OTTER.
  2. Insert the USB flash drive with the otter32.mdb file on it.
  3. Open OTTER.
  4. In the menu bar, click File, and choose Backup/Restore.
  5. Click Browse and navigate to the location of your USB flash drive where the copied otter32.mdb file resides. Click the Otter32.mdb file and chooseOpen.
  6. The file path will display in the to: section of the Backup Utilities window in OTTER.
  7. On the left side of the window, select Restore.
  8. Follow the instructions in OTTER to choose the data you would like to import. When finished, select OK. The files should successfully import.
  9. Click Done and then Cancel.
You should now be able to access your old files in your new OTTER installation.
Delete the existing transfer file OTTERTRF.ZIP out of C:\OTTERData and C:\Program Files (X86)\Otter32.

Go through the 'Make Transfer File Wizard,' and upload normally.
You cannot look at the individual reports. The file that has been created is OTTERTRF.ZIP. It is a zipped, encrypted file where the data can only be displayed by the Employment Department.

You can view which businesses and quarters are included in the OTTERTRF.ZIP report by following these steps: 

  1. Open OTTER and click on File on the menu bar.
  2. Click on View Transfer File.
  3. The screen will display the default file location, which is C:\\OTTERData\OTTERTRF.ZIP. NOTE:  If you saved your transfer file to a different location, browse to that location.
  4. Once you have located the transfer file, click on Next.
  5. The List of 'Reports in Transfer File,' screen will display. This will show you which businesses and quarters are included in that transfer file. If the report does not contain what you want, follow the steps to 'Make Transfer File' again.
No. First, correct the report(s) in OTTER for your records.

Next, fill out the necessary 
amended report forms and send them to the Employment Department at fax number (503) 947-1700, or mail to: 
Oregon Employment Department 
Unemployment Insurance Tax 
875 Union St NE Rm 107 
Salem, OR 97311-0030
DO NOT attempt to send the reports again via OTTER. If only a Social Security Number correction needs to be made, the SSN correction form may also be used.
OTTER does not recognize the default file format (.xlsx) of Microsoft Excel 2007 and 2010.

To change the file format of your spreadsheet: In Excel, with your spreadsheet open, click the 
Microsoft Office Button, and click Save As.

Save a copy of the document, click Excel 97-2003 Workbook.

This will save your file in .xls format, which OT​TER recognizes.

OTTER Technical Support

Oregon Employment Department
875 Union St. NE 
Salem, OR 97311

Hours of Operation

8:00 AM  - 5:00 PM


Phone: 503-947-1544, Option 6
Fax: 503-947-1487

TTY: 7-1-1
Internet Relay: Sprint Relay Online

*During peak reporting times it may take 24-48 hours for an OTTER/SETRON Support Representative to return your call. Many technical questions can be answered through our Frequently Asked Questions page.