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Frequently Asked Questions

Getting Started

 
 
Besides a whole new look and feel for the online application, there are several other changes and features that have occured!  Find out what's new with the E-Recruit online application by clicking here
 
What do I need in order to get started?

• Access to a computer with a Web browser program
• A connection to the Internet
• An email address
• The information you'll need to complete your application (resume, work history, education, etc.)

Do I need to sign up for an account?

You can search for jobs at any time without creating an account or logging in. To apply for jobs, you will need to create a secure online account. You can create an account and start building your profile at anytime, so it’s ready when you find a job posting you would like to apply for.

Keep a record of your Username and Password once you have set up your account; you will need them to apply for other positions or to check the status of your application.

Note: Each individual applicant must have a unique Username, Password and e-mail address. To watch a YouTube video with step by step instructions on Username retrieval and Password reset, click here.

What web browsers are acceptable?

Our online recruiting system will work with Internet Explorer 9, 10, 11, Netscape, Firefox 25 and above, Chrome, and Safari browsers. We recommend using the most up-to-date version of these browsers. 

What if I do not have a computer?

Visit your local WorkSource Oregon Center or use a public access computer at any Public Library. Click the link to find a Public Library near you.

What if when I create a new account it says my e-mail address is already in use?

You may have already created a user account. If you don't remember your Username and Password click on the 'I Forgot My User Name and/or Password' link, and it will e-mail you the information. Call 877-204-4442 for assistance if this fails to work for you.

I don’t have an email address. What can I do?

An email address is required to create an on-line profile and apply for position with the State of Oregon. If you do not already have an e-mail address, free e-mail accounts are available through a number of internet providers. The state of Oregon cannot endorse any particular provider, but examples of free e-mail providers include: Microsoft, Yahoo, Google, and America Online.

Note: You cannot share e-mail addresses with anyone else. Each individual applicant must have a unique Username and Password and e-mail address.

May I use my existing governmentjobs.com account to apply for State of Oregon jobs?

Yes.

I forgot my username and/or password. Is there a way to retrieve that information?

Yes. From Sign in, click on “I Forgot My User Name and/or Password”. Enter the email address you used to create your profile, and click “Send.” An email that includes your username and password will be sent to that address. Call 877-204-4442 for assistance if this fails to work for you.

NOTE: If you get the message: “The email address you’ve entered does not exist in our records. Please try again.” try any other email addresses you may have used to create your account. If you receive the same message, you will have to create a new profile.

I still can’t login or am having technical difficulties, what can I do?

If you have tried and are not successful, call 877-204-4442 for assistance.

Will the spam filters on my computer block emails from the system?

Yes they may. To make sure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders.

Is this a secure site?

Yes. Only authorized employees in the Human Resource Department and authorized staff designated to review specific job information will have access. The state of Oregon does not share its database with others.

How long can I work on my application without being timed-out?

After 30 minutes you will be timed-out. Any unsaved changes will be lost. To avoid a loss of information and duplication of work click the 'Save Work in Progress' button frequently while working on your application and before you leave the computer.
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Search for jobs

Do I need an account to search for jobs?

No. You can search for jobs at any time without creating an account or logging in. You will need an account in order to apply for jobs.

Is there a way to search for job openings that were posted since my last log in?

No, there is not a way to search for job openings with those search criteria, but you may review Most Recent Postings. You may also want to subscribe to Job Alerts to be notified via email whenever a position is posted that matches your identified area of interest.

Note: Interest cards will not be sent out for internal job openings. If you are a state of Oregon employee, we recommend checking the “For State Employees Only” page frequently for openings.

How do I view all job postings?

Click on “Apply Search” at the bottom of the job search page without selecting search categories, and all job postings are displayed.

How can I narrow my job search according to my preferences?

Specific job openings can be displayed by Category, Department, Location, and/or Keywords by selecting your criteria and clicking on “Apply Search.” To clear search criteria, click “Clear Search” at the located under the Search Criteria box then click “Apply Search.” You can also search for all criteria by clicking “Select All Categories” then clicking on “Apply Search.”

I don’t see a job posting that I am interested in. Can the system notify me when a particular job is posted?

Yes. Go to Subscribe to Job Alerts. Select the check boxes for the job category you are interested in, or click “Select All Categories” for all. Complete your personal information. Click “Submit Request”. You will be notified via email whenever a position is posted that matches your area of interest for 12 months.
 
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Apply for jobs

How do I apply for a job opening?
 
Once you find a job for which you’d like to apply, click on the Apply button at the top of the job posting. Please follow the application instructions in the job posting to ensure your materials are submitted correctly.
 
Do I have to apply for each job posting separately or is there a way to select more than one job at a time?
 
You must apply for each job posting separately because requirements and/or questions associated with each position may differ. However, once an application is complete and submitted, it is stored in the system and can be used to apply for other jobs.
 
How many job postings can I apply for?
 
You may apply for as many job postings as you choose; however, to be competitive you must meet the qualifications and experience described in the posting. 
 
How do I know if I am qualified for a job posting?
Carefully read the job posting. Compare your qualifications to those identified on the posting, usually found under the “Qualifications” section.
 
I started applying for a job, but I had to save and come back later. How do I finish applying?
 
To finish applying for a job opening, log into your profile with your username and password. In the "Jobs You're Currently Applying For" section, click on the job title of the posting you were working on. Complete the remainder of the application and submit. However, to be considered for a job, your online application must be submitted by the closing date and time identified for the position. All application materials (including Veteran's Preference documentation and Transcripts) must be received on the posted close date.  Once a position closes, it will be removed from the web site and applications will not be accepted.
A position with a closing date of "Continuous" means that applications are continuously evaluated as they are reviewed.
 
When I apply for a job posting, the same Agency-Wide Questions appear.  Do I have to respond to these questions every time I apply?
Once you have answered these questions, click on the “Populate” button at the top of the Agency-Wide Questions to automatically populate the responses for other applications. Verify the responses and click on “Save & Proceed.”
 
I did not receive an email confirmation that my on-line application was received. Why not?
 
Verify you have listed the correct email address on your profile and that you are able to receive emails. If you have spam blockers, the email may have been received as junk mail. Add www.government jobs.com to your safe senders list.
 
What happens after I apply for a job posting?
 
You will receive a confirmation email immediately and your materials become available to the human resources office in the hiring agency for potential further screening. Applicants that are the best match for the position will be contacted to continue in the process.
  
 
What file attachments are accepted?
 
The current acceptable file extensions with the maximum size of 5mb per attachment are:
• Acrobat Portable Document Format - .pdf
• Microsoft Excel Spreadsheet - .xls, .xlsx
• Microsoft PowerPoint Presentation - .ppt,
• Microsoft Word Document - .doc, .docx
• Notepad - .txt Rich Text Format File - .rtf
• Windows Picture and Fax Viewer - .bmp, .gif, .jpe, .jpeg, .jpg,
   .png, .tif, .tiff
• WordPerfect Document - .wp, .wpd
 
What if I submit more than one copy of my application to the same job posting?
 
The most recent application received will be considered.  For example, if you apply on Tuesday and then again on Thursday, the Thursday application will be reviewed.  The Tuesday application will be electronically kept but made inactive in our system and archived.
 
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Completing your application

Do I need to complete every field on the online profile?
Not necessarily.  Follow the instructions on the job posting for which you are applying. 
 
What are supplemental questions and how do I submit my answers to these?
These questions are used to gather job-related information about you, your educational and/or work history and can be used to assess your knowledge, skills and abilities as related to the position. Your answers to supplemental questions are automatically submitted with your application.
 
How do I print my profile?
Your profile cannot be printed, but you can print your application after you apply for a job.
 
What if a job posting has closed and I need to attach documentation to an application that I have already submitted?
If you need to attach a document to your application AFTER you’ve submitted an on-line application, you will need to contact the Human Resources office of the hiring agency using the information on job posting.
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General Information

For addtional questions and answers you can select this link to go to Neogov's FAQ page.
 
How do I change my contact information?
 
Once your contact information is entered in your profile, all future applications will have the updated information. To change your contact information, go to Sign in. Click “Edit Contact Information” link above your name, enter changes and click “Save”.
Note: this does not change your contact information for jobs that you’ve already applied for. You will need to contact the Human Resources office of the hiring agency to update your contact information for those positions. Find the contact information on the position posting. Log into Manage Account. Click on “Application Status” in the center of the page. Locate the desired position and click on the title in the “Job Title” column. The job posting will appear. Click on the “Print Job Information” link. The agency contact information can be found in the middle of the job bulletin.
 
When should I expect to hear from the agency about scheduling an interview after a job posting closes?
 
If an applicant is selected for an interview, the length of time it takes to be contacted will depend on the hiring agency.
 
How do I obtain a copy of my online application?
 
To print, sign into your account. Locate the application you want to print and click on the job title link.  You will see a print icon in the upper right of the page by the job title. Click on the icon to print.
 
How do I get a copy of a job posting that has closed?
 
You will need to contact the agency Human Resources office that you submitted the application to.  For a list of agency contacts click here
 
 
 
Is there information that should be removed from attachments like the DD214, transcripts, etc?
 
Yes, if possible remove your Social Security Number, date of birth, and driver’s license information before attaching unless the information is specifically requested.
 
What if I have additional questions?
 
If you have additional questions related to the online recruiting system, you will find contact information on the Help page.
 
If you have questions concerning the position you’ve applied for, contact the Human Resources office of the hiring agency; contact information is found on the position posting. Click the link for agency recruiting contact.   Log into My Profile. Click on “Application Status” in the center of the page. Locate the desired position and click on the title in the “Job Title” column. The job posting will appear. Click on the “Print Job Information
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