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What we do and complaint help Volunteering for the Ombudsman Program

Our agency is hiring as we expand our services to residents in Mental Health/DD facilities.  

For more information click here​.​

Stakeholder input requested for new State Long-Term Care Ombudsman.  More...​​

View our new agency video here!

May 2014 Outcomes - read here about the great advocacy work
from our volunteers for Oregon's Long-Term Care Residents!

The Ombudsman Program works to enhance the quality of life and improve the quality of care for residents of Oregon's long-term care facilities. more... 

Do you have a concern about a long-term care resident? more

  • Check out past issues of Ombudsman Outcomes on our archive page.
  • *New* See our list of Top Ten Complaints from Oct 2013-Sept 2014  here. 


      Resources for residents, families and those  considering long-term care

Selecting a Long-Term Care Facility - informa​tion about finding long-term care

Long-Term Care Issues in the News & Helpful Articles

Department of Human Services Searchable Database 

Resident Rights information

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Long-Term Care Ombudsman Reports, Rules and General Information​


Looking for previous year's reports?  Check our archive page.​



General Information

History of Long-Term Care services & supports 

OAA Federal Provisions for Ombudsman Programs

Deputy District Map as of October 1, 2013


Trainings are 9:00-3:30 for five days spread over several weeks.  Applications must be received at least four weeks before training for processing.  Sorry, at this time there are no weekend or evening trainings. 

Bend area - 

March 11, 12, 25, 26, & April 2

Medford - 

April 7, 8, 14, 15 & 16

Portland Metro Area 

April 15, 16, 22, 23 & May 6

Salem - 

May 6, 7 13, 14, & 27

Portland Metro Area - 

July 15, 16, 22, 23 & August 5

Oregon Coast - 

August 29, 30, 26, 27 & September 2

Statewide Volunteer training - 

(existing volunteers only)

October 14, 15, 16 

Eugene Area - 

November - 5, 6, 12, 13 & December 3

Eastern Oregon - TBA

Residential Facilities Advisory Commitee