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Information Services

Our Mission

Information Services' mission is to provide necessary technology solutions that enable customers to maintain a modern and efficient education system.
 

Service

Information Services supports approximately 550,000 students, 27,000 teachers, 1200 schools and 197 school districts through a variety of applications and data collections. In addition to the aforementioned external stakeholders, Information Services provides desktop and network support services to nearly 500 staff located at the Public Service Building and Oregon School for the Deaf.

Chief Information Officer (CIO)

ODE's Chief Information Officer is Susie Strangfield.

Office Sections

The Application Development Team includes Project Managers, Business Analysts, Software Application Developers, Database Developers, and Quality Assurance Specialists.

This team assists and supports the ODE offices, the Early Learning Division, the Youth Development Division, school districts, and Education Service Districts with:

Software Applications and Database Management

  • Development, Maintenance & Enhancements
  • State & Federal Reporting
  • Requirements Documentation & Process Management
  • Development & Deployment Services for Contractors
  • Data Collection Application Services
  • Technology Analysis
  • Application Reporting
  • Quality Assurance & Testing

Project Management Services

  • Project Management Services & Processes (internal)
  • DAS IT PPM Service Assistance
  • Risk Management
  • Change Review
  • IT Procurement Services & Documentation
Operations and Infrastructure is composed of three distinct teams; Enterprise Systems, Network and Server, and Information Security. Enterprise system architects maintain and update databases to ensure all systems and data sets are available and able to exchange and use information as needed within ODE software applications. Network and Server teams manage the hardware and software that enables network connectivity, communication, and operations, for all business units 24 hours a day, 7 days a week. This includes e-mail services, internet services, wireless services, servers, data backup, and data storage services. The Information Security team monitors ODE’s infrastructure for security vulnerabilities and incursions, and responds to security incidents and threats. The Information Security team also provides agency-wide information security training and consulting.
Services and Support provides phone and email support to Oregon’s ESDs, school districts, and schools for ODE web-based systems. The team provides acquisition and support services for ODE desktops, laptops, tablets, phones, and peripheral equipment. ODE Help Desk is the first point of contact for requesting technology assistance, updates, maintenance, or enhancements.
 

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