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Text to 9-1-1

Text to 9-1-1 is now available in the following counties in Oregon and SW Washington:
 
  • Clackamas County (Lake Oswego east to Mount Hood)
  • Clark County (Vancouver and Southwest Washington)
  • Clatsop County (Oregon Coast)
  • Columbia County (St. Helens and county northwest of Portland)
  • Deschutes County
  • Multnomah County (City of Portland, Gresham)
  • North Marion County (Woodburn and Valley corridor)
  • Tillamook County
  • Washington County (West of Portland to the north Oregon Coast)
 
In August 2016 several 9-1-1 centers in Northwest Oregon worked together and became the first in the state to ‘go live’ with Text to 9-1-1.  The 9-1-1 tax, managed by the Oregon Office of Emergency Management’s 9-1-1 program, paid for the Text to 9-1-1 web-based services.  Upon early successful testing and implementation, the state 9-1-1 program has also offered to pay for a web-based interim solution for any 9-1-1 center in the state that wishes to participate. 
 
Does Text to 9-1-1 replace voice 9-1-1 calls?
Call if you can, text if you can’t. Texting should ONLY be used when you are unable to make a voice call to 9-1-1. If you are able to place a voice call, telecommunicators are able to gather information more quickly about the emergency, your location and what hazards responders may encounter. If, however, you are unable to place a voice call, Text to 9-1-1 is an option you can use to share this same information.  
 
As emergency communications phone technologies progress, the 9-1-1 Program will be working with Oregon 9-1-1 centers to implement Text to 9-1-1 solutions to serve all Oregonians and our visitors statewide.
 
For more information and to see a map of the current Text to 9-1-1 availability, visit: http://www.nwtext911.info/.
 

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