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Innovator Agents

Role of Innovator Agents

The Innovator Agent role was created in statute to be a resource to coordinated care organizations. Innovator Agents help CCOs and OHA work together to achieve the goals of health system transformation: better care, better health and lower costs.

For more information or to contact the Innovator Agents as a group, please contact Rhonda Busek, Provider Services Director. Email: Rhonda.J.Busek@state.or.us; or Phone: 503-510-6635

Joell Archibald 

Joell Archibald

Columbia Pacific CCO and Yamhill Community Care

Joell Archibald has lived in the Pacific Northwest for 35 years, including two decades in Clatsop County. She’s a registered nurse who began her career in the Army. She later started her own business and served as a speaker and consultant on nurse-entrepreneurial efforts.

Joell has worked with Oregon’s first Healthy Start projects as a state assessment worker and trainer and served for the past 13 years as the administrator of three public health or health and human services departments in Washington and Oregon. Most recently, she was the Public Health Division director for three years in Lincoln County, where she helped lead the first broad community health assessment. Joell brings a wide perspective to her work, based on her experience with population health, evidence-based practices and personal knowledge of the communities she serves.

As the innovator agent for Columbia Pacific CCO and Yamhill Community Care, Joell feels fortunate to be serving people in the region of Oregon that she calls home. She participates in as many as six community advisory councils each month. She is a strong supporter of the local voices that are contributing to health transformation efforts. Joell is working closely with a group of Yamhill CCO partners to establish a community hub that utilizes community health workers to help residents who would benefit from individual support. She is inspired by the leadership she has observed in her CCOs, from the executive level, the boards and councils, and the local community partners and consumers.

Joell and her husband of 39 years, Lynn Archibald, are the parents of six children and nine grandchildren. She has a graduate degree in business and marketing.

Email: Joell.E.Archibald@state.or.us
Phone: 503-983-0843

Bill Bouska 

Bill Bouska

Willamette Valley Community Health and Intercommunity Health Network

Bill Bouska had more than 15 years of experience working for the Oregon Health Authority Addictions and Mental Health Division prior to this position, making him well positioned to foster CCO innovation and to help transform health care in Oregon. During his career at OHA, Bill has led a dynamic change in the Oregon Health Plan’s administrative structure, which helped improve the delivery system for children’s mental health.

Bill has also been active with OHA’s health system transformation work, focusing on benefits, covered services, providers and delivery systems. Bill is an expert in behavioral health and has developed and reviewed state requests for applications and evaluated transformation plans. He’s also provided CCO technical assistance, negotiated with CCOs and staffed internal health system transformation work groups.

Bill is the innovator agent for Willamette Valley Community Health, the Intercommunity Health Network and Trillum Community Health Plan. He enjoys working with multiple partners – community groups, stakeholders, community advisory councils, CCOs and the Oregon Health Authority – and he’s grateful for the chance to champion and share health care system innovation ideas with them. He’s also excited to make the transition from a year of laying the foundation for CCOs to a year of implementing creative, on-the-ground initiatives that will help change the way health care is delivered in Oregon. Bill has a master’s degree in public administration.

Email: Bill.Bouska@state.or.us
Phone: 503-510-6635

Estela Gomez 

Estela Gomez

Eastern Oregon CCO

Estela Gomez, M.S.W., is a social worker who was raised in rural Malheur County. She began her career as a Head Start teacher and eventually managed several Head Start centers. Her expertise and past leadership roles include direct oversight for food assistance, Medicaid and cash assistance programs. For seven years, Estela served as Director for the Commission on Children and Families in Malheur County. In this role she used her project management and collaboration skills to improve outcomes for children and families utilizing evidence-based research. Prior to joining the Oregon Health Authority, Estela provided direct clinical supervision and consultation for mental health treatment for the Oregon Department of Corrections Behavioral Health Services.

Estela is the Innovator Agent for Eastern Oregon CCO and its twelve counties. She enjoys understanding the unique needs and assets of each community in her CCO’s region. Estela believes community collaboration is critical in addressing new ways of health delivery. She is passionate about creating a sustainable and successful health care system to improve the lives of all Oregonians.

Estela and her husband Mike have two adult children, a son in Portland and a daughter in Caldwell, Idaho. She has bachelor’s degree in psychology from the College of Idaho and a Master’s of Social Work from Northwest Nazarene University.

Email: Estela.Gomez@state.or.us
Phone: 541-969-3239

Bevin Hansell 

Bevin Hansell

AllCare CCO, Trillium Community Health Plan & Umpqua Health Alliance

Bevin Hansell, the Oregon Health Authority’s first innovator agent, most recently worked as OHA’s deputy administrator for the Office of Client and Community Services and the Office of Healthy Kids. From 1993 through 2008, Bevin held positions with Washington State’s Health Care Authority, where she was most recently the director of purchasing, policy and appeals. Bevin has also served as Columbia United Provider’s director of health management, a managed health care organization serving Medicaid and Basic Health members in Clark County, Washington.

Bevin is the innovator agent for AllCare CCO and Umpqua Health Alliance. Since beginning this work more than a year ago, Bevin has enjoyed learning about the complexities of the health care systems that support rural Southern Oregon. Being part of two different CCO teams that have helped bring myriad Southern Oregon health entities together and seeing the collaboration develop has been incredibly rewarding, she says.

One potentially transformative project Bevin is currently working on is Umpqua Health Alliance’s non-emergency medical transportation plan. Under this plan, CCOs work closely with non-profits and state, federal and county government agencies to develop a holistic transportation solution for Douglas County residents.

Bevin lives with her two devoted dachshunds and enjoys racing her car at various motor sports events. She attended Evergreen State College and the University of the Virgin Islands, where her studies focused on marine biology.

Email: Bevin.L.Hansell@state.or.us
Phone: 503-480-4975


Cyndi Kallstrom 

Cyndi Kallstrom

Cascade Health Alliance and PacificSource Community Solutions Coordinated Care Organization - Central Oregon

Cyndi Kallstrom was born and raised in Klamath Falls, Oregon, where she has spent most of her life. She has over 30 years of experience working in the field of human services. Cyndi started her career working with people with chronic mental illness and then spent five years managing group homes for people with developmental disabilities. She began working for the Department of Human Services Child Welfare in 1991 as a caseworker. She became a supervisor after three years with the department and for nine years was the program manager for the Klamath/Lake branches. In that role she managed 70 people and a budget of around one million dollars. Just prior to leaving child welfare, Klamath and Lake counties were two of three counties chosen to be the implementation sites for Differential Response – an innovative and progressive way to provide child protective services. Cyndi led the branch and community through early implementation. In her role as child welfare program manager, she had the opportunity to collaborate regularly with community members to fulfill her passion of helping those who have the most life challenges.

Cyndi is the Innovator Agent for Cascade Health Alliance. She enjoys being part of the exciting challenge of providing better health care to Oregonians and feels honored to work with the staff at the CCO and other community members to accomplish this. She has been impressed with the commitment and care the staff of the CCO provide for their members. As a native of Klamath County, she cares deeply about her community and wants to be part of making it better.

Cyndi has a bachelor’s degree in psychology from Southern Oregon University and a master’s degree in social work from Portland State University. She and her husband, Mike, have two grown sons and are anxiously awaiting the birth of their first grandchild in February 2015.

Email: Cyndi.Kallstrom@state.or.us
Phone: 503-312-4726

Belle Shepherd 

Belle Shepherd

Primary Health of Josephine County, Jackson Care Connect and Western Oregon Advanced Health

Belle Shepherd has worked in public health for more than 20 years and most recently served as the Jackson County Public Health Division manager. Prior to that, Belle served five years as the public health administrator in Josephine County. Her other work in public health has included reproductive health, HIV testing, environmental health, WIC and emergency preparedness.

Belle is the innovator agent for Primary Health of Josephine County, Jackson Care Connect and Western Oregon Advanced Health. Belle's past work in these communities contributes to the ongoing success of the efforts to address social determinants of health in these Southern Oregon rural communities. Belle works closely with the Southern Oregon Regional Health Equity Coalition, the Regional Perinatal Task Force groups and the Southern Oregon Early Learning Services HUB.

Belle has been the co-owner of three small businesses with Jeff, her husband of 23 years. They now operate an award-winning chocolate company. Belle and Jeff have a 17-year-old daughter who is active in community theatre. Belle has a bachelor’s degree in psychology from the University of Oregon and a master’s in public health from the University of Washington.

Email: Belle.Shepherd@state.or.us
Phone: 503-983-1929

Dustin Zimmerman 

Dustin Zimmerman

Health Share of Oregon, FamilyCare, Inc. and PacificSource Community Solutions Coordinated Care Organization - Columbia Gorge

Dustin Zimmerman, M.P.H., is a public health professional with experience in both the private and public sectors. His experience includes project management, operations, collaboration and policy development. Dustin’s expertise has allowed him to focus on implementing local, regional and national policy for health insurers and primary care clinics. His experience as a health care business consultant and program manager at OCHIN, a health center controlled network, allowed him to work with nearly 70 safety net clinics in 14 states. Dustin worked on projects ranging from Meaningful Use standards around emergency health records, National Committee for Quality Assurance’s (NCQA) patient-centered medical home programs and Oregon’s Patient-Centered Primary Care Home programs. His focus areas have included quality metrics, process improvement and electronic health records. Dustin brings a broad understanding of Oregon’s health care system from experience he gained at hospitals, safety net communities and elsewhere. He is a member of the American College of Healthcare Executives. He has participated in trainings with the NCQA and the National Association of Community Health Centers.

Dustin is the innovator agent for Health Share of Oregon and Family Care. He enjoys being out in the community and talking to people who are key to bringing better health to the Portland area.

Email: Dustin.C.Zimmerman@state.or.us
Phone: 503-983-0859

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