Save Time and Money -- use one of the following services to get quick answers to your health questions; all are available through your health plan.
Getting your non-critical medical questions answered is as simple as sending an e-mail or picking up the phone. Each of OEBB’s carriers provide physician or nurse consultations to their members. Following is information about how to access these services through your medical plan carrier.
Kaiser Pemanente -- My Health Manager
"My Health Manager" is a one-stop online resource on www.kp.org that makes managing your health easier and more convenient. Through "My Health Manager," you are able to e-mail your doctor’s office; view most lab results as soon as they become available; order prescription refills; schedule, cancel, or review appointments; see a list of your recent immunizations and allergies and review notes from recent office visits that include recommended follow-up steps. These features help save you time, are offered at no additional cost and can save you a trip to the medical office, which means fewer co-payments, fewer phone calls and less time waiting for results.
If you have an urgent health concern, but aren’t sure if you need to be seen, call a Kaiser advice nurse. During weekday hours, just call your medical office. At other times, call Membership Services and choose the advice option from the menu. An advice nurse will evaluate your concern and let you know if there are home treatments you can try or if you need to come in.
ODS and eDocAmerica
ODS offers eDoc (www.odscompanies.com/oebb and click on myODS to register) which has the tools and information you need to take care of your health. For example, the next time you have a worrisome but non-critical medical issue, e-mail an eDoc doctor or talk to a nurse at any time, day or night. The eDoc team is ready to serve you and your family whenever you need them from any computer with Internet access. Ask board-certified physicians, psychologists, pharmacists, dentists, dietitians and personal trainers any questions, any time that is convenient for you. In most cases a personalized answer will arrive in your private eDoc inbox within two to four hours. With eDocAmerica there are no co-pays, no additional fees and no hidden costs -- the eDocAmerica providers may actually help you avoid unnecessary physician office visits and the costs that accompany such visits.
eDocAmerica is a free, confidential and secure service included in your ODS benefit and gives you and your family unlimited access to vital health resources around the clock.
ODS’ Registered Nurse Line
Members also can call the 24-hour Registered Nurse Advice Line (866-321-7580) any time to get help with medical issues ranging from home-care remedies to recommended emergency treatment. With the 24-hour Registered Nurse Advice Line you no longer have to wait to get guidance on non-emergent needs. This includes health situations that do not require the need for immediate medical attention; like when you have questions about a sick child in the middle of the night or if you do not have access to the Internet. Any time, day or night, you and your family have toll-free access to highly qualified registered nurses who will coach you through your situation and give you the expert guidance you need in making those important health-related choices.
Providence RN: Medical Advice Line
Providence RN Medical Advice Line (800-700-0481 or 503-574-6520) is a free telephone medical advice line available exclusively to Providence Health Plan members. You can call day or night, seven days a week to speak with a registered nurse. Providence RN Medical Advice Line is designed to give members an immediate and convenient response to their medical concerns including how to treat a specific health problem or determine whether you need to see a doctor.
The Providence RN Medical Advice Line telephone number is located on the back of your member identification card. You will need to provide the nurse representative with your Providence Health Plan member identification (ID) number, located on the front of your member card. All calls are confidential. Providence RN Medical Advice Line does not provide referrals. If you need to select a physician, call the Providence customer service number on the back of your ID card. Note: This service is not available to residents of California.
Providence offers electronic provider visits (E-visits) with your provider through e-mail. This benefit allows you to take advantage of the conveniences of e-mail when receiving healthcare services from a participating proivder who has agreed to provide this benefit for Providence Health Plan. Not all PHP participating providers offer the E-visit benefit. Please check with your participating provider’s office or consult the PHP Online Provider Directory at www.providence.org/healthplans to see if your provider offers the E-visit Benefit.