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We're here to answer any questions you may have.

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To Reach the CareAccord Help Desk and Engagement Team

Help Desk

If you are already registered or are in the process of registering for Direct Secure Messaging and need technical or customer support, please contact the CareAccord Help Desk by email or call 1-888-810-1078. We are available 24 hours a day, seven days a week.


Engagement Team

If you would like to schedule a demo of CareAccord Direct Secure Messaging or if you would like to help other health care providers in your community find out more about CareAccord Direct Secure Messaging, please contact the CareAccord Engagement Team by e-mail or call 503-378-6575.


Looking for General Information?

CareAccord is administered by the Oregon Health Authority’s Office of Health Information Technology. If you have general questions about health information exchange and health IT in Oregon, email ohit.info@state.or.us.