To ensure patient safety and security, all Oregon State Hospital visitors must be approved in advance. If you have questions about how to fill out the visitor application or the application process please contact Consumer and Family Services at 503-947-8109 or firstname.lastname@example.org.
Adult Apply to Visit Minor Apply to Visit
Instructions for completing the Visitor Application
Each visitor, including children, must fill out separate applications. After the hospital receives an application and conducts a background check (adults only), it will send the application to the patient's treatment team. The team will work with the patient to make a final decision about each visitor.
Due to privacy laws, a family member or loved one must complete the Information Release form (DHS|OHA form 2099), so that the hospital may share information with you and involve you in your loved one's treatment and recovery.
Policies and Procedures
Everything at Oregon State Hospital is governed by policies. "Procedures" are the guidelines for following those policies. Here are some that are important for family and friends to know about. If you feel that the hospital's policies are not being followed, contact Deborah Howard, director of Family and Family Services.
A plain-language version of the hospital's policy that spells out every patient's rights. This document is printed in the patient handbooks, which every patient receives upon admission. Also available is the notice of privacy practices for Oregon Health Authority, which describes how medical information can be used, disclosed and accessed by patients.
Patients' Bill of Rights
(Oregon Health Authority, State Hospitals) Notice of Privacy Practices
Respectful, Timely Communication by hospital staff with family and friends
Once an information release form (#2099) has been completed and approved for you, "All Oregon State Hospital staff shall communicate with family and significant others in a responsive, respectful, timely, and collaborative manner ..."
Communication with Patient's Family or Significant Others
We also ask that families enhance their involvement as a partner in the health-care process. Please click on the attachment below for more information about family responsibilities.
If a patient is unable to resolve an issue informally by talking with a nurse, nurse manager or other staff member, he or she can file a grievance. "Whenever possible a patient or representative shall attempt to resolve grievances informally..."
Grievance Statement Form
Request for Review of a Grievance
Languages other than English
"… patients, family members, and significant others with limited English proficiency shall have meaningful access to services, treatment, and programs in their primary language …"
Language Services for Patients