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Staff training overview

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Breastfeeding Training

Level 2 Breastfeeding Training: A Journey Together

(Previously called "Breastfeeding Basics")

Target audience

New WIC certifying staff, breastfeeding peer counselors, community partners

Course length

Three days (see current agenda for times)

Dates
  • April 24-26, 2018
  • Fall 2018 date to be determined
Location

Portland State Office Building
800 NE Oregon St, Portland

Register

Register for this face-to-face course by contacting Diane Arnold, Training Team Assistant, at diane.arnold@state.or.us or 971-673-0081.

Other information
  • Location, registrations and reimbursements
  • This interactive training is intended for WIC staff members who have already completed the online Level 1 Breastfeeding Course (2 modules).
  • Topics include promotion of exclusive breastfeeding in WIC, helping mothers overcome common breastfeeding barriers, using participant-centered counseling techniques when communicating with families, milk production basics, managing early breastfeeding challenges, solutions for common breastfeeding problems, appropriate uses of breastfeeding aids such as breast pumps, navigating the first year of breastfeeding, and the weaning process.
  • Maximum enrollment is 20, minimum of 8 WIC staff required to prevent class cancellation.
  • Note: Training may be cancelled if less than 8 WIC staff are registered. Staff who are registered for training will be notified one week prior to class date if training is cancelled.

Civil Rights Training

Oregon WIC staff are required to receive annual training on civil rights. See WIC Policy 452 for more information.

Civil Rights Training Materials
Presentation
  • Civil rights presentation (overview of civil rights in WIC, including information on all required training areas and a section on conflict resolution) [Powerpoint]
Resources

In-Services for WIC Staff

Common TWIST Errors (September 2017)
Presentation

Food Insecurity Training (August 2017)
Presentation Training Presentation
Video Recordings
Handouts
Resources For Trainers
For Outreach & Partners
Partnership Cafe Notes (Compiled)

Risk Updates (July 2017)

Presentations
Handouts Nutrition Risk Sheets

Dietary Risk Sheets


Shopper Education (April 2017)
Presentations
Handouts Part 1: Part 2:

    Using Vroom in WIC (March 2017)
    Presentation
    Handouts

    Formula Update (December 2016)
    Presentation
    Handouts

    Food List Update (August 2016)
    Presentation
    Handouts

    Providing online nutrition education (June 2016)
    Guide
    Resources

    Customizable participant access instruction sheets:

    • Option 1 [Word] - more detailed, best for black and white printing
    • Option 2 [Word] - less detailed, best for color printing

    Mixed Basket: 1 Year certifications, new risk criteria and calculating income (June 2016)
    Presentations

    Operation Clean Up (updating clinic operations) (November 2015)
    Presentation

    Resources


    ENACT (Enhanced Nutrition Assessment Certifier Training) (May 2015)
    Guide
    Presentation
    Resources

    Risk Criteria Update (January 2015)
    Guide
    Presentation
    Resources

    Medical documentation update (October 2014)
    Presentation
    Resources

    Abbott Formula changes (February 2014)
    Guide
    Handouts
    Resources

    NVRA Update (January 2013)
    Guide
    Handouts
    Presentation

    Strengthening referrals (June 2012)
    Guide
    Handouts
    Presentation

    World Health Organization (WHO)
    Growth Charts and Risk Changes (November 2011)
    Guide
    Handout
    Presentation
    Resources
    FAQs

    Iodine (November 2010)
    Guide
    Handouts
    Presentation

    Low Fat Milk (2009)
    Guide

    TWIST Training

    The TWIST Training Manual has moved to its own page: TWIST Training Manual

    TWIST Clerical Training

    (For WIC staff only)

    Target audience

    New or untrained WIC clerical staff

    Course length

    Two days, 8:00 a.m. to 5:00 p.m.

    Location

    Portland State Office Building, Room 450
    800 NE Oregon St, Portland
    Dates
    • December 12-13, 2017
    • February 13-14, 2018
    • April 17-18, 2018
    • June 19-20, 2018
    • August 21-22, 2018
    • October 16-17, 2018
    Register

    Contact Diane Arnold, Training Team Assistant, at 971-673-0081 or diane.arnold@state.or.us.

    Other information
    • Staff should bring their P-Number to class.
    • Agencies can request reimbursement for travel and lodging.
    • Course includes a brief overview of the WIC program, services that WIC provides for participants and the role of WIC clerical staff. Hands-on training will provide clerks and support staff the skills needed to navigate TWIST. First day: staff will learn to search for participants, update demographic information, complete the intake and income screens, and issue eWIC cards and benefits. Second day: schedule participants into a variety of appointments, print the correct notices, and gain experience solving various food benefit issues. Staff will leave the training able to perform transfers, change WIC ID numbers, and terminate participants.
    • Note: Training may be cancelled if less than 4 staff are registered. Staff who are registered for training will be notified one week prior to class date if training is cancelled.

    TWIST CPA Training

    (For WIC staff only)

    Target audience

    New WIC certifying staff

    Course length

    Three days, 8:00 a.m. to 5:00 p.m.

    Location

    Portland State Office Building, Room 450
    800 NE Oregon St, Portland
    Dates
    • November 14-16, 2017
    • January 23-25, 2018
    • March 20-22, 2018
    • May 22-24, 2018
    • July 24-26, 2018
    • September 18-20, 2018
    Register

    Contact Diane Arnold, Training Team Assistant, at 971-673-0081 or diane.arnold@state.or.us.

    Other information
    • Staff should bring their P-Number to class.
    • Agencies can request reimbursement for travel and lodging.
    • Course includes a brief overview of the WIC program and the services that WIC staff provide for participants. Hands-on training will provide new certifiers with skills they need to navigate TWIST. Certifiers will be able to complete a certification and assign a food package using TWIST and document information in a participant's TWIST record. They will be able to select the appropriate nutrition education contact and make requests or schedule appointments. They will understand their role in providing food benefits. They will have a good overall understanding of how TWIST is used in the clinic to provide participant services. Course serves as a good companion to the Nutrition Training Modules and on-the-job training.
    • Note: Training may be cancelled if less than 4 staff are registered. Staff who are registered for training will be notified one week prior to class date if training is cancelled.

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