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Patient-centered primary care fits this family of three - and one on the way



The Pipers: Kelly, Hudson and Ben

Dec. 5, 2012 (Silverton) — Being in a Patient-Centered Primary Care Home means that Kelly Piper can get an appointment the same day she calls. They call her back quickly when needed and the staff all works together as a coordinated team — so Kelly gets better care for her and her family.

"Everything is just easy. It's a piece of cake," said Piper, 35, of Silverton.

"The care I get there makes me feel they are proactive and my health is in good hands. I am reassured they are doing what is best for me."
~ Kelly Piper

Piper, her husband, Ben and their son, Hudson, 17 months, all go to Mount Angel Family Medicine, a state-recognized Patient-Centered Primary Care Home. They are a busy family: Piper works part-time for her family's business, Piper's Jewelry; Ben works for Wilbur-Ellis, an agribusiness company; and they are expecting their second child in March. They have health insurance through Ben's employer.

Piper especially likes that she can get in to see her doctor when she needs to. One time she really needed to come in for a prenatal visit and couldn't get in during any regular office hours. Her doctor, Faith Koschmann, M.D., came in before regular hours to see Piper. Also, if Dr. Koschmann isn't available Piper can see her husband's doctor, James Domst, M.D.

"The whole team knows equally about each of us. That really works for me," Piper said. "The care I get there makes me feel they are proactive and my health is in good hands. I am reassured they are doing what is best for me."

Clinic manager Sarai Vasquez said that as a patient-centered primary care home, the Mt. Angel Family Medicine staff makes the patient the whole focus.

"As a staff we are always looking for ways to improve patient care. We are proactive in that we try to anticipate our patients' needs rather than just react and treat them when they are ill. Our goal is to keep healthy people healthy, like Piper's family," Vasquez said.

To learn more and find out if there is a patient-centered primary care home in your area please visit www.PrimaryCareHome.oregon.gov.